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Anyone ever have their account flagged for excessive credits?

Discussion in 'DIRECTV General Discussion' started by BuffaloDenny, Feb 9, 2012.

  1. Shades228

    Shades228 DaBears

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    I didn't say employees I said agents. In the definition of the company as I quoted it's the people who control the money and determine the policy on discounts.

    Sprint a few years ago voluntarily disconnected over 200k people who were constant credit abusers and waived all agreements and final bills.

    ATT and Verizon do the same thing but they don't publicize it.

    DIRECTV just says no more and removes the ability to have them.


    There's no spin but I already said people won't take ownership so I'm not going to argue with you. The bottom line is if what you wanted happened you would be more pissed off that discounts were gone. The only way a company could stop this from happening before it happens is to remove them completely and not allow agents to have options to use.
     
  2. Boston Fan

    Boston Fan Godfather

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    You mean the agents who are employees of the company? ;)
     
  3. rrdirectsr

    rrdirectsr Legend

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    Or demand a 20% credit when the go to the grocery store. I would like to see that go down. LOL
     
  4. shendley

    shendley Hall Of Fame

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    Just checked my account by adding an HDDVR to my cart. Charged me just what it said it would cost: $199. I've been getting discounted NFLST for years and currently have free HD and another discount that I actually can't remember what it concerns! But I do try to be moderate with my request for credits. I usually get a hefty one each year with NFLST. After that I don't ask for a lot.
     
  5. Xsabresx

    Xsabresx Icon

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    My charge was $99 for an HD DVR. Hmmmm I think it is finally time to add that 3rd DVR.
     
  6. Taintedahab

    Taintedahab Cool Member

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    It's been a while since I've worked at Dish and Direct, but they both had similar policies on credit flags. D* was a little more aggressive in which the account was actually locked out of any further credits.

    The accounts with the credit flags were pretty rare, but the few I saw typically had between 600 and 1000 dollars worth of credits within the past couple years before someone noticed and put the block on it. I have no idea what their current policy would be though.

    Another thing I noticed was that there was a very high correlation between the credit flag and the customers tendency to play csr roulette. If they were trolling for credits they'd keep calling back until they got a green inexperienced agent or one who lacked the spine to tell caller that they don't get a hundred dollar credit for missing 5 minutes of programming from a heavy rainstorm.
     
  7. bixler

    bixler Hall Of Fame

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    How much to the referral credits count against you? Does it count against like it would if you were calling in for other discounts? I mean you are getting DirecTV additional customers so I would think that would be a good thing, no?
     
  8. Steve Robertson

    Steve Robertson Hall Of Fame

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    Yup they told me not to call for credits agin for 1 year a few years back it was kind of funny actually
     
  9. raott

    raott Hall Of Fame

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    I take it you pay sticker price when you buy a car?
     
  10. Taintedahab

    Taintedahab Cool Member

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    So, what your saying is your car dealer sells you cars at cost or below? Hot damn man, tell me where this guy is so I can get a super cheap car too!:hurah:
     
  11. RudeDogs-DTV

    RudeDogs-DTV Cool Member

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    In the last year I have had only 1 customer that was flagged for credits. This only can happen If someone adds more credits then the system guidelines allow. the account gets flagged and the CSR who did it get flagged also for coaching for not following credit guidelines and can even lead to them getting fired Many things effect how much in one year a customer can get in credits, Such as now long with the company how good there payment history what packages there on and I am sure there is more too.
     
  12. RudeDogs-DTV

    RudeDogs-DTV Cool Member

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    referral credits not count against you at all, in fact they help your account status. helps bring you to loyal status since your telling your friends to join Dtv. the credits that count against you or Base package discounts like 5 off for 6 months or adding hardware credits ( not auto credits given because your a loyal customer but when the csr has to give a line item credit. this happens the most in fact customers show auto credits in or system like $50 off a hd dvr making it $149 and there upset and we check status of customer and do another $50 off that hurts you.
     
  13. rrdirectsr

    rrdirectsr Legend

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    No usually if I can't afford the car that gives me certain features or luxuries I will go with a cheaper model with less stuff. Sorta like going from Premier to Choice Ultimate to save some money.
     
  14. Boston Fan

    Boston Fan Godfather

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    So you do pay sticker price for your cars? Not sure why you would, but to each his own I suppose.
     
  15. cthomp21

    cthomp21 Cool Member

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    So you pay sticker price for a cheaper car???
     
  16. raott

    raott Hall Of Fame

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    So rather than negotiating on a big ticket item you just go for a cheaper model and still pay sticker?

    My point initially was the prices of many consumer products and services can be negotiated. High volume, extremely thin profit margin products such as groceries cannot. It is not worth it to the store.

    I wouldn't go to Best Buy and negotiate the price on the price of a CD, but you can bet I will negotiate and haggle with the price of a $2000 TV.

    There is nothing wrong with negotiating the price of goods and services. On the flip side, there is nothing wrong with D* saying "no" because it is no longer worth it to them.
     
  17. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    It's one thing for someone to negotiate a credit for a big item DirecTV service like NFL Sunday Ticket. It's another when they repeatedly try getting a credit with every DirecTV servive they want. They are the one's I referred to as credit mongers and their accounts should be flagged.
     
  18. wahooq

    wahooq New Member

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    Tulsa, OK
    True BUT we have guidelines for credit and these are audited, its just like the issue with everyone calling and demanding the HR34 for free ...the official policy for existing customer is determined by the ordering system...so potentially someone who talks a CSR into giving them 399. worth of credit on a HR34 when they were only supposed to get 200. worth now will have 199. worth of "bad" credit on their account...each customer is only allowed a certain amount of discretionary credits per 12 month period. Some CSR's will apply credits even against policy to avoid conflict with the customer
     
  19. rrdirectsr

    rrdirectsr Legend

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    I think we are talking apples and oranges here. I understand some items are customarily negotiable when it comes to purchase price. We can debate it all day but I think it boils down to the fact that a monthly service price is stated and people agree to it but then start demanding credits feeling as though they are getting completely messed over.

    Hardships are understandable but at some point you have to say enough is enough and if profit can't be achieved then maybe it's time to cut the cord.
     
  20. Boston Fan

    Boston Fan Godfather

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    But when you call to cut the cord, they offer you incentives to stay - incentives that often prove worthwhile enough to keep a service you were intent on leaving. Are you suggesting that you would turn down such offers on principle? Again, to each his/her own.
     

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