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Anyone ever have their account flagged for excessive credits?

Discussion in 'DIRECTV General Discussion' started by BuffaloDenny, Feb 9, 2012.

  1. tinmanohio

    tinmanohio Cool Member

    21
    0
    Feb 7, 2010
    That is exactly what prompted me to call for a credit. A person I know had been struggling to pay bills and called to cancel D's service when she fell behind. Having been a late payer she was still offered a great deal to keep the service. Now I feel like a schmuck having paid my bill on time every month since 1995 and not getting as good a deal as a three year subscriber who paid late.

    I don't agree with the business model but is what it is. Every time you feed the stray cat the cat comes back. No surprise many people will push the limits to get all the credit they can. Most services have gone this way. The only way I can think to justify it is that each customer they get or keep, profitable or NOT, is one less for the competition. I don't think they should give free equipment and installs up front either. I think equipment and install should be either paid for up front with no contract of service or the cost spread out over two years on your monthly bill and after the expense of equipment and installation is recovered you would only pay for programming service. Now obviously you can't be the first company to do that or the competition will eat you alive, so I don't know how you get there. An examples is Hughes.net, I had the option of paying an increased amount monthly for 1 or 2 years and then the price for service would drop or pay a sum upfront and get the lower monthly price from the start. I thought D was headed in the right direction when they started the "Thank You" program to reward the "Loyal" customer, (what happened to that anyway?) but they continued to shower new customers with great offers and give great deals to those who called in to complain or whine.

    Stop feeding the cat, the cat will stop scratching at the door.:lol:
    Every one have a great day!
     
  2. rrdirectsr

    rrdirectsr Legend

    177
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    Jan 30, 2011
    I think we are looking at things from different points of views. There's nothing wrong with a company offering something to stay with them but some people feel as though they should do it every time the discount rolls off. What I mean by "cutting the cord" is the company finally saying "enough is enough".

    I can remember customer's at E* that became irate when we started clamping down on free remotes, service calls, etc. There were literally people that would call up every 6 months saying the low battery message was on the screen and instead of going to the store and getting batteries they would demand a replacment remote or they would switch to D*. Before the agent would simply send them out a remote since the agent was told "even if it takes $50 worth of credits to make them happy to go ahead and do it".

    On the flip side if a customer has been with the company for a long period of time, has paid their bill like clockwork, never had an upgrade (or it's been a long time since they had one), and is getting hit with a $199 fee for a HD DVR upgrade then more power to them for getting the credits. However, if they call in every 12 months and demand a $15 per month bill credit, I feel that person should not get a free upgrade since they've already been getting a deal.

    I'm done with my rant :)
     
  3. Boston Fan

    Boston Fan Godfather

    286
    0
    Feb 17, 2006
    I think we are probably closer on this than it might seem. Where we differ is that I also don't think that there's anything wrong with a customer calling in to ask for a credit. The company has set up a system where, for the most part, this is the only way to get such credits - they don't seem to offer them for simply being a loyal (and quiet) customer. They have made it clear that they are fine with offering credits if you ask...but you have to ask.
     
  4. rrdirectsr

    rrdirectsr Legend

    177
    0
    Jan 30, 2011
    In my opinion there should be a monetary discount every so often whether it be $5, $10, or even $15 off a month depending on account history and tenure (e.g. 5 years gets $5 off a month for 12 months). The free premiums for a couple months are nice but I think cash off the bill would be a more powerful appreciation statement.
     
  5. Boston Fan

    Boston Fan Godfather

    286
    0
    Feb 17, 2006
    That would be nice. But since that's not the system DIRECTV has established, it's simply foolish not to call every now and then to see what credits might be available. Those are the rules they have made.
     
  6. Bartman94

    Bartman94 Legend

    103
    0
    Jan 17, 2012
    Check out my monthly statement and credits including the Premier Package and the Sunday Ticket...

    Current Charges for Service Period 11/25/11 - 12/24/11

    11/25 12/24 PREMIER Monthly 114.99
    10/22 01/21 DIRECTV HD EXTRA PACK 3 Months Free 0.00
    11/25 12/24 HD Access Monthly 10.00
    08/01 03/31 NFL SUNDAY TICKET To-Go 2011 Special Free Offer 0.00
    11/01 11/30 NFL SUNDAY TICKET 2011 Early Renewal in 6 Payments 53.99
    07/26 08/25 NFL To-Go/SuperFan Will Not AutoRenew Next Season 0.00
    11/25 12/24 DIRECTV DVR Service Monthly 7.00
    11/25 12/24 DIRECTV CINEMA Tune to Ch. 1000 for more info 0.00
    11/25 12/24 DIRECTV Whole-Home DVR Service Monthly 3.00

    Fees

    11/26 Leased Receiver 6.00
    11/26 Leased Receiver 6.00
    11/26 Primary Leased Receiver 6.00

    Adjustments & Credits

    11/25 12/24 HD Access 24 Months Free HD Access -10.00 Credit
    11/01 11/30 NFL SUNDAY TICKET 2011 You Save $20 for 6 Mos -20.00 Credit
    11/25 12/24 PREMIER Save on HBO for 6 Mos -5.00 Credit
    11/25 12/24 PREMIER Save on MAX for 6 Months -5.00 Credit
    11/25 12/24 PREMIER Save $5/6 Mos on STARZ -5.00 Credit
    11/25 12/24 PREMIER Save $5/6 Mos on SHOWTIME -5.00 Credit
    11/25 12/24 PREMIER $10 Off SPORTS for 6 Mos -10.00 Credit
    11/25 12/24 PREMIER You Save $10 for 12 Mos -10.00 Credit
    11/25 12/24 PREMIER You Save $5 for 3 Mos -5.00 Credit
    11/25 12/24 PREMIER 6 Mos Value Discount -5.00 Credit
    11/26 Primary Leased Receiver -6.00 Credit

    Taxes

    Sales Tax 7.82

    AMOUNT DUE $128.80
     
  7. Jive Turkey

    Jive Turkey Legend

    104
    0
    Sep 5, 2011
    A business can't give out so many credits that they become expected. It would be like the local sub shop who gives out "buy 2 get one free" coupons all the time. Customers become conditioned to only show up when they have a coupon. Then, if the sub shop decides to take a month off from distributing the coupons, the customers revolt. Instead of having a feeling of appreciation for all the free subs they have been getting, they get ticked off because they feel they are getting screwed by having to pay regular price.

    You can see some of that on the forums regarding D* and the use of credits.
     
  8. RACJ2

    RACJ2 Hall Of Fame

    3,870
    5
    Aug 2, 2008
    Although I agree with what happens with that sub shop, maybe selling 3 for the price of 2 is still a good profit for them. And the same might be true for the discounts that DIRECTV offers.

    Take the post above yours for instance. Despite a page of credits, they are still collecting $129, which is more then the premier package + tax. They are receiving that revenue every month and have secured that customer for 24 mo's (if they want to receive all the credits). After 3 mo's, the discount is less and after 6 mo's its down to $20/mo. And they posted their Nov bill, since that's when the discount was the highest. They are probably already past the 3 mo mark now and still a paying customer.
     
  9. RACJ2

    RACJ2 Hall Of Fame

    3,870
    5
    Aug 2, 2008
    Looks to me like selling 3 subs for the price of 2 is working for DIRECTV. Seems they still managed to make a small 3.7 billion dollar profit in 2011, despite all of us expecting discounts. So if you are a subscriber settling for paying list price, I'm sure the execs at DIRECTV would like to thank you for record bonuses and stock option earnings (at least on paper)!

     

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