Are all CSR's Stupid or What?

Discussion in 'DIRECTV General Discussion' started by Tim Godsil, Jan 7, 2010.

  1. tralfaz

    tralfaz Duplicate User (Account Closed)

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    Ask for the stretch/letterbox/format department.
     
  2. Shades228

    Shades228 DaBears

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    Every post that you've made about this has been stated the same thing. You already knew the answers you just chose to play stupid with the people on the phones to try to get a free HD receiver. So maybe the supervisor is stupid for believe that you were ignorant of how everything went and decided to just take care of the issue. So they must be stupid with you getting a free hd receiver.
     
  3. Tim Godsil

    Tim Godsil Legend

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    I am supposed to get one with the Local 72 swap. I am supposed to get one free regardless. All mpeg-2 hd receivers are useless. Yet they sell hoards of them on ebay. Heck they even sell primestar receivers and they havent be usable since 1998. Why should I have to shell out 170 dollars for something that is supposed to be free. Have you ever seen the flyers in the mail stating up to four free receivers free? Why should an existing customer have to pay more money for something that is free to begin with.

    Directv converts all receivers in mpeg-4 local markets to current equipment. Directv knows this and has econmicly shot themselves in the foot about it. Directv likes to keep this hush-hush and they would rather sell someone a receiver. Why do you think it took over 10 CSR's and a supervisor to get me a receiver.

    I spent 40 dollars on this receiver and 20 for a smart card, so 60 dollars got me a brand new receiver and it comes with a install.

    Large companies are greedy and they will do anything to get a dollar, get used to it.


    When primestar went out in 1998, everyone subscribed was upgraded to free equipment.

    So when I purchase a Mpeg-2 Receiver, I should be upgraded with a Mpeg-4 Receiver, and not have to pay for it.

    When equipment is upgraded, it should never cost the consumer.
     
  4. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    While a number of us would fail to argue that point....the thread heading and original post had a pretty nasty smell to start with....

    There seem to be more and more posts that have argumentative headings and mean-spirited begginings to them of late.

    That said, on this latest point above, some folks would not only likely agree, but have a civil discussion about it.
     
  5. litzdog911

    litzdog911 Well-Known Member

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    So despite the "stupidity", you're getting your new MPEG4-compatible Receiver, right? Let us know how the service tech does for you.
     
  6. Tim Godsil

    Tim Godsil Legend

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    Yes...

    But the whole point is, how come it took 10 people to talk to having the old hd receiver swapped out.
     
  7. joe diamond

    joe diamond Hall Of Fame

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    Exactly!

    "Ignorance can be fixed but stupid is forever!"

    As an installer I must have dealt with a few thousand CSRs...and some CATV CSRs too....and I have an overall impression that they try to do their best and are sincere in wanting to help. I have found that the harder I work at reducing the need for the call to the most simple level without opera crap the better job they will do for you.

    The CSRs the Home Service Providers use from off shore make the DTV folks seem like college professors.


    Joe
     
  8. cariera

    cariera Icon

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    I must be missing something here. You went out and bought a receiver from a 3rd party knowing that it will not get you the HD channels you want. And then you want Directv to come out and upgrade that receiver (which you know doesn't do mpeg4) at no cost.:confused:

    When you say "they sell hoards of them on ebay", we all know the "they" isn't Directv.

    Who says your HD receiver should be free? As an existing customer you were probably given the opportunity at some point to get a free or reduced price HD receiver, but did not.

    As for as the cost to upgrade equipment, that is your opinion and clearly not Directv's business model.

    Good luck to you.:)
     
  9. The Merg

    The Merg 1*

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    As I understood it, the 72.5 swap was for those that had HD or SD receivers so that they would be able to receive the new MPEG-4 LiLs. That program was not designed so that you could go out and purchase an old receiver just to get upgraded to a new one. I don't bely DirecTV from giving you problems trying to activate the old receiver as they were probably trying to preclude the exact situation you worked yourself into.

    Going by your logic, anyone who is in an MPEG-4 area could just get an old MPEG-2 receiver and would then get an automatic upgrade to a MPEG-4 receiver. While being somewhat ethically wrong, DirecTV will probably be out of business if that kept up.

    As for the CSR's being stupid, while I usually have issues with first-line CSR's, I haven't found them to be stupid. As others have said, they are usually not trained well enough or ignorant of the issue I am discussing, which is due to lack of training. I have generally have good success with the Access Card Team.

    - Merg
     
  10. RobertE

    RobertE Active Member

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    I was thinking the same thing.
     
  11. Tim Godsil

    Tim Godsil Legend

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    I was never offered a HD receiver for free, In fact I would have had to pay 50 dollars because I froze it for 6 months because I was working outside in the summer and needed money for my car.
     
  12. dsw2112

    dsw2112 Always Searching

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    The 72.5 swap is not about getting an "HD" receiver, it's about getting an mpeg-4 receiver. It appears you have an R22 which is an mpeg-4 receiver; did you receive that in the swap?
     
  13. Tim Godsil

    Tim Godsil Legend

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    mpeg-4 HD receiver is a h20-22 there is no sd only mpeg-4 to my knowledge

    mpeg 4 dvr is an r16

    I sort of received it in the swap. I had a tivo, One day It died, they said my locals were moving over to another sat plus mpeg-4 so they could go ahead and swap it out so i wouldnt have to mess with changing receivers.
     
  14. saxon2000

    saxon2000 Legend

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    I would say that a High Def receiver is well worth 50 dollars.
     
  15. Tim Godsil

    Tim Godsil Legend

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    plus 99 for the receiver itself, and 20 for shipping. Plus an extension of my contract.

    The supervisor (lets hope he is right) said swapping this out wouldnt touch my contract.

    I would be more then happy to pay 170 for an hd receiver, but not up front. If it was billed in increments that would be fine.

    Also when Directv sells a reciever, they might of sold it before.

    When you own a receiver, its yours.

    However when you spend 199 for a leased HD DVR, and send it back, or cancel your account directv, then can sell it again for another 200. Thats why directv went to leasing, they could sell the same receiver 10 times if It gets sent back.
     
  16. dsw2112

    dsw2112 Always Searching

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    The R22 is considered an SD receiver and is mpeg-4. It is considered a bonus that it will become HD capable with HD access on the account.


    The R16 is not mpeg-4

    Then D* fulfilled their obligation by giving you an R22 and new dish for the swap. The question of whether CSR's are stupid should now become irrelevent in this case.
     
  17. saxon2000

    saxon2000 Legend

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    Have you looked at Dish? Their TV ads say that they are cheaper.
     
  18. drpjr

    drpjr Icon

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    Sakatomatoes...
    Very well said. We are all ignorant, just in different subjects. To believe otherwise is stupid.;):D
     
  19. Shades228

    Shades228 DaBears

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    It's simple I've stated it many times. It's because they shouldn't have to swap out equipment you buy somewhere else that is no longer active. You voluntarily bought something you knew would not work in your area. You expect them to eat the cost of something that you chose to do. Why did it take 10 people? Because the first 9 people did what they should have. As I've also said the $50 fee has nothing to do with you suspending your account. It has to do with your account history. Suspension have no negative impact on the account.
     
  20. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I'm living proof of both those points. ;)

    I cut the CSR's slack in that I don't know if its a rookie or veteran until they speak for at least 5-10 seconds. :lol:

    But in all honesty...training is something they could perhaps expand upon, expecially for new products or services. As their customer base continues to grow, a solid support staff will also grown in importance.
     

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