I'm thinking about leaving DirecTV after many years as a customer because I can't stand the poor response of the receiver to remote button presses. I have two HR20-100's. Almost every time I press a button on the remote I have to hit it several times before it actually responds. I have changed the batteries, reset the receiver, etc. Overall I'm happy with the picture quality and programming, but the crappy hardware is really getting to me. I have considered trying to get an HR34/C31 and see if that works. The thing with this solution is that I don't feel I should have to pay to have substandard performance fixed at my expense and I don't see too many people on here getting all new equipment installed for free. Then if it doesn't work, I'm stuck for another two years with the same annoying problem and that doesn't even count in the WAF aspect. I may give Uverse a try. They are always bugging me to switch. I would save a bit on my monthly bill as well. If it doesn't work out, I can come back to DirecTV and probably get the HR34 and install free as a "new" customer. It's just such a hassle to change everything and probably find new problems over there. Anyone have any ideas?