Separate names with a comma.
Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by stroh, Nov 16, 2012.
I read your report and sorry that you are still having these problems with your receiver.
Yeah, it's a real pain to press a few buttons. You're rebooting it yourself so why not reboot it when timing isn't an issue? You're in control there. If timing is an issue then you have no one to blame but yourself.
I agree that it is Not Something that we should normally due but to avoid Problems sometimes we have to go the Extra Mile!!!
Thanks, I'll likely just have to call and get it replaced once I watch everything on it. If they send anything other than HR24 it will be the day I finally cut the cord!
Really? I guess you're right. The thing needs to be restarted and it should be my responsibility. I paid $200 upfront plus lord knows how much since just for the privilege of having to remember to restart the thing once a week. Don't forget I also have to make sure nothing is recording and won't record for the next 20 minutes while it boots back up.
How about asking your Gods at DirecTV why it needs to be restarted? Why are ALL receivers from DirecTV slower than Dish Network? Maybe they should hire you to run the engineering department?
I know, I know, you're just doing your thing. I would have been disappointed if you had something useful to say.:lol:
Yep - I'll do the extra mile a bit longer!
Hopefully someday all this 'technology' will live up to the marketing departments tall tales. And I don't just mean DirecTV!
I never said it should be or needed to be restarted, don't put words in my mouth. What I said is that if YOU are restarting it YOU are the one choosing when to restart it. If the timing of the restart is bad YOU are the one who chose it.
Why are you not a Dish customer yet? You seem to like their products and hate DirecTV's.
Hmmm...... Are you just bored?
What would you do? Your choices are either restart the receiver once a week or have it go into a coma for 4-5 minutes at a time after 10 days or so? Or would you just lie to an easily manipulated CSR so you can get a replacement? Maybe you have a better suggestion?
If you could ask your people why the receivers are so slow maybe we could finally find an answer from the all-knowing?
I like the speed of Dish Network receivers. When a 5 year old HD DVR from Dish Network blows away ANYTHING DirecTV has ever done the engineering department should be explaining why. How they get away with having the same problems cycle in and out of updates is beyond reason.
For now I will continue to put up with the ridiculous problems that obviously are my fault because I do like the picture quality of DirecTV, the 'Whole-Home' setup and SWM that DirecTV uses. Truth is my bitch is with their HD DVRs. They beat Dish Network at pretty much everything else.
When DirecTV fixes their DVRs or even gets them back to the way they were before the HDGUI I'll crawl back under my rock.
Bottom line - DirecTV is the lesser of two evils... At least for now.
For Heaven's sake, Mike, do it just before bed.
Also, some operations are slower right after a reboot, so you may avoid further frustrations, though I won't bet on that.....
My point, again, is if you feel you have to restart the unit do it at a time when you know it won't conflict with any recordings.
I may just start doing it in the morning. There are things on the 'To-Do' list at night... At least until I get them all moved to the other DVRs....
Well, I wish I had thought of that. I am very thankful for your words of wisdom.
I take that you are indeed bored?
Mike, I can't remember, but I hope you've tried disconnecting from the Internet for a good long while and resetting all network defaults on all your machines and leaveit disconnected and seen if the problem goes away. 4 to 5 minutes just smells like something else is going on that none of us are seeing.
I haven't tried recently. I can disconnect the Internet permanently. I've only used 'on-demand' a few times because it is sooo slow.
In fact first thing in the morning before anything is recording I'll shut all three DVRs down, remove the Internet connection and then boot the receivers up one at a time.
It will be 10 or so days before I know if it improved but it is worth a shot.
I'd also make sure you restore all network defaults.
Yeah,at this point, what's the worst that could happen?
What I find funny is that any DVR's respond better when the guide is flushed or non of the banner ads or channel icons or any icons for that matter appear, until it populates that's when it slow's down a bit
This lengthy thread pretty much confirms the reason I switched to FiOS 14 months ago because of a slow HR20.
Yes, I know not everyone has that choice.
Nor are that many that capricious. Not that your decision was, but I do wonder why you need to repeat your choice so often, especially in DIRECTV® threads.
I see your point. Ultimately, the viewer wants quality video to appear on their screen. That it involves suffering through a tediously slow and error-prone interaction with the DVR and its remote seems to be the price to pay. This is not a satisfying situation.
It is unacceptable to me to be wondering in the back of my mind every time I pick up the remote, "is this the time it's going to freak out again and do something totally stupid?" Like last night, when I hit STOP to exit out of a recording, and the C31 just showed a freeze frame from live TV, would not unpause or go to the List, and refused to do anything until I cycled the power on the C31. At least I didn't have to do a full reboot on the C31, which takes longer.
All of that takes away from the customer's experience. Yeah, it's a superficial "first world" problem, but it's still important to branding and word of mouth enthusiasm, and ultimately the bottom line. It doesn't take a master's degree in marketing to surmise that a company is far better off having millions of customers saying to potential new customers "wow, this DVR set up I just got works great! It is so smooth and fast!" Instead, they get grumpy, dissatisfied ambassadors out there with great stories like "yeah, this new DVR looks good once you manage to navigate through the guide and change the channel, maybe hitting an extra button to make up for the button press that disappeared into the ether. Or the whole thing might just freak out and you have to go reboot everything in multiple rooms." The latter is a bit less likely to be met with "wow, where can I get one?"
I am so tired of over/undershooting my destination in a page up/page down or cursor up/down scrolling operation because it's so sluggish. I don't mean crazy, stupid slow sluggish (though that has happened, too). I mean ever so slightly sluggish where there is just enough of a perception of it being sluggish that it interferes with effortless operation. It is very subtle, but if you're able to notice it, it's wrong. Oops, landed on the folder above AGAIN. Well, maybe if it would process all of my remote inputs correctly. And I'm certainly not going crazy with remote commands. If the box can't keep up with a quick DOWN DOWN DOWN command sequence and execute it properly, that can hardly be my fault. Am I really to go DOWN (visually confirm movement) DOWN (visually confirm movement) DOWN? Because that's so seamless and user friendly. The logo on the box blinks each time, so I know it is "hearing" me.
I don't want to think about how many days since a reboot, or whether the guide data has been flushed, or whether there might be banner ads in the guide slowing it down, or my favorites list is allegedly too large, or if turning on my C31 will yield only a gray screen. Are you kidding me? It is completely absurd that this should even be a something the customer even notices, much less has to work around. People look at all that and actually say "yeah, I guess that's about right" with a straight face? Tech-savvy people read things like dbstalk; ordinary users don't. What do they think about all this?
I don't often need to think about stuff like this when I use my Android phone, or an iPad. This is as it should be, and it is critically important to the overall perception of the device's quality.
I just don't buy in to the notion that such frequent rebooting is an acceptable way of doing things.
My only prior DVR experience comes from owning three TiVos since 2003. I am currently down to just my TiVo HD. It's effectively retired at this point, and now only has OTA signal provided to it. That unit is six years old. Despite its age, with very, very few exceptions, It Just Works. I bet in that time I haven't rebooted it due to erratic behavior more than 20 or 30 times. In six years. There are people here rebooting Genie equipment that often in a month just to keep it all cooperating.
I'll make a caveat to my It Just Works statement: the main problem I had with the TiVo, and what ultimately drove me to trying out satellite, was its quirks with the CableCARD and/or my cable company. But at least the damn remote does what I ask, when I ask, the vast majority of the time. More importantly, it seems to be consistent in the speed in which it does things. I maintain that the consistency is more important than the speed. Is it going to be responsive this time, or is it going to take that extra (but very noticeable) split second (or more) longer this time? I never had the sense that if it was "busy" it might be slower.
Some will say the TiVo isn't doing as much "work" as the HR34/C31 system. I totally agree with that. Two tuners vs five. Output to one TV vs. multiple. No streaming to an RVU client. It just would have been nice if they'd used hardware robust enough to consistently and responsively deliver what is asked of it. That is clearly not the case right now.
Having said all that, I am enjoying my new DirecTV equipment very much. I don't want to change providers. (Not that doing so would be easy anyway...<cough> early termination fee. <cough>) The destination (picture quality, channel choices, DVR capacity, tuner capacity, whole-home functionality) satisfy me quite nicely. It's the journey (the actual human interaction with the equipment) that too often annoys the hell out of me. It's what turns an "it's great!" into an "it's great, but..." experience. It dulls the shine on it.
I don't want some condescending apologist to pat me on the back and say, "there there, it'll be okay" while quietly sweeping these performance issues under the rug, or snidely suggest that I should have stayed with cable (sorry, ten years was long enough and it was time for something new) or moved to Dish. That's not the point. The point is this equipment should be faster. Others can do it. Why can't DirecTV? I realize dbstalk is a forum of enthusiasts who probably have higher technical awareness and look to get more out of their toys, but is this really not a noticeable issue to their user population as a whole? Doesn't this concern them? I don't write all this to rip on them. I'm genuinely curious why all these issues persist. I find it baffling.
You make good points, and I agree with them.
In the mean time, you may lessen some operating distress by using the DIRECTV app on the iPad.