1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Are any receivers responsive?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by stroh, Nov 16, 2012.

  1. TMan

    TMan Legend

    216
    1
    Oct 30, 2007
    Well, the app can't "find" the HR34 about 10% of the time, and I can't conveniently run the virtual remote by feel on the smooth screen while looking at the television. I must be getting old since I'm noticing near/far viewing issues more often. :D

    At least you can get a three-hour program grid in the app, unlike the DVR itself.
     
  2. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,399
    585
    Dec 2, 2010
    Winters,...
    Ah, I see. I use the app for browsing, playing, but for 'serious' viewing, I also use the buttons by feel.
    Well, I hope for improvements over time, esp. with the newer boxes.
     
  3. Mike Greer

    Mike Greer Hall Of Fame

    1,612
    15
    Jan 20, 2004
    Salt Lake...
    I hear ya TMan, I'm not sure why DirecTV is stuck in this cycle of trouble. You'd think if they could fix a problem once that they could keep the problem out rather than having the same troubles come and go as the 'updates' go out.

    It would be cool if some of the very vocal DirecTV defenders that have contacts with DirecTV could give as a little background on what is going on in DirecTV engineering. I'm not saying Dish Network receivers are perfect but.... There must be a reason that even Dish HD DVRs a couple generations old can record 2 OTA and 2 Sat streams simultaneously and still respond lightening quick compared to anything DirecTV has ever had....

    There has to be a better reason than they don't know what the hell they are doing... I can't/don't understand why DirecTV management allows this to continue to be a problem. Even on the latest and greatest HR34 when they could have had a fresh start it looks like they kept the same problems from the HR2X series.
     
  4. Mike Greer

    Mike Greer Hall Of Fame

    1,612
    15
    Jan 20, 2004
    Salt Lake...

    I have disconnected the Internet and reset the network connections on all three of my HR24-500s. We'll see if it makes a difference in about 10 days or so!
     
  5. JeffBowser

    JeffBowser blah blah blah

    2,549
    18
    Dec 21, 2006
    Well put.

     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

    28,308
    656
    Feb 22, 2007
    Piscataway, NJ
    Mike, when those same problems keep occurring, have you ever tried flushing the Guide?

    Rich
     
  7. Mike Greer

    Mike Greer Hall Of Fame

    1,612
    15
    Jan 20, 2004
    Salt Lake...
    Yes sir! A few times but somewhere between 9 and 11 or 12 days the receiver starts going to lunch.

    I'm sure I'll have to have that receiver replaced - I just need to get evertyhing off it and find a way to get DirecTV to replace it... And not send me back one of the HR22s I am so happy to be rid of!
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

    28,308
    656
    Feb 22, 2007
    Piscataway, NJ
    I feel as if we're in some kind of time warp. I've got six 500s and rarely see those problems. Same answer I gave you years ago comparing the performance of my 20-700s to your 22-100s. But, all my HRs have 2TB drives on/in them. Could that be a difference maker? I know the HRs run better with the large drives replacing the internal drives. I can't prove that statement. They also run well with an external drive on them, but that's a PITA when you have to reset a 10 HR MRV system. Rather have them internal.

    I write this in the hope that folks can understand that not every HR system is slow. I think there should be a counterpoint to every argument.

    Rich
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

    28,308
    656
    Feb 22, 2007
    Piscataway, NJ
    That shouldn't happen.

    You should get a 24 in return, that's the policy. Your other two 500s don't have that problem?

    Rich
     
  10. Mike Greer

    Mike Greer Hall Of Fame

    1,612
    15
    Jan 20, 2004
    Salt Lake...
    Rich - they are definitely not all the same!

    With my three HR24-500s - the one I use the most will stop responding for minutes at a time 10 days or so after a restart (guide flush or not). This happens EVERY time - I've been dealing with it by restarting it Sundays and that, for the most part, keeps it behaving.

    The 2nd HR24 has similar trouble but only occasionally and a restart fixes it for weeks or even
    months.

    The 3rd has not had the trouble of going to lunch for minutes at a time at all.

    The 'speed' of all three of them is mostly acceptable to most people I think. All three are slower than they were before the HDGUI. Again, acceptable to most but not as quick as they used to be.

    The rub comes when you compare an HR24 to any Dish Network HD HDVR that I have seen. Even my old Dish Network 622 recording 3 HD streams is/was noticeably quicker scrolling through the guide or any menus. I've never heard of a Dish Network receiver missing remote button pushes or just hanging there for no reason. Keep in mind that the Dish Network guide has more information displayed at once also - you'd think it would be slower - not quicker.

    Chances are the HR24 I use the most - the one that locks up like clock-work after 10 days - will have to be replaced and maybe even my 2nd one. I don't know how I'll convince them it needs to be replaced other than making up the usual 'It just won't power up' bull. I hate doing that - you know that when they get it back they'll boot it up, erase the drive and ship it out to some poor sap that will again have to restart it once a week to keep it working!
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

    28,308
    656
    Feb 22, 2007
    Piscataway, NJ
    I think the 500s are probably the wackiest of the 3 models. I'm sure you read about that one. But, when they work well they are the best I've had, so far.

    By this time, you should be working with the Case Management folks to resolve these problems.

    Or, it could be a curse... :lol:

    Rich
     
  12. TMan

    TMan Legend

    216
    1
    Oct 30, 2007
    It is ridiculous. A company with $1.4 billion in net income on over $14 billion in revenue in the first half of 2012 alone should have the resources to ameliorate this problem. :rolleyes:

    Apparently no one at DirecTV has really stopped to consider how important this stuff is. With the volume of dollars, users, and boxes involved, it should be beta tested and focus grouped to death. I hope their hardware and software engineers don't work on traffic lights or air traffic control systems.

    It must be a cost-vs.-benefit thing, and they have determined their average user is too dense to notice or care, to the detriment of "enthusiasts" like us on dbstalk with a modicum of hand-eye coordination. That says a lot about people in general, I suppose. :D
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

    28,308
    656
    Feb 22, 2007
    Piscataway, NJ
    There you go. That's true, I think.

    Rich
     
  14. TMan

    TMan Legend

    216
    1
    Oct 30, 2007
    This apparently means the average user would tolerate a modern DVR running on Atari 2600 hardware. :D
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    While I know DirecTV is "doing the numbers", it doesn't explain why many of us don't have these problems, and in Mike's case only one out of four have a problem.

    Those that have these problems are frustrated and I understand, but it just doesn't seem to be a wide spread as some think, nor does it have to do with "modicum of hand-eye coordination".
     
  16. TMan

    TMan Legend

    216
    1
    Oct 30, 2007
    When I said "modicum of hand-eye coordination," I was referring to how "enthusiasts" like us here on the forum might be more sensitive to/aware of equipment responsiveness and quirky behavior. It wasn't meant to suggest physical problems operating the remote in the neurological sense of hand-eye coordination.

    I did catch myself literally speaking out lout to my C31 last night while trying to move down a couple pages in the recordings list. "Come on, move DOWN!" When you have time to verbalize to the box, hand-eye coordination can be said to be disrupted. :)
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

    28,308
    656
    Feb 22, 2007
    Piscataway, NJ
    Yup, as long as you have nothing to compare something with, how would you know what's better? I, for one, have absolutely no idea how fast a Dish DVR is and I don't care.

    Thing is, we're not average, if anything we are anomalies doomed to suffer... :lol:

    Rich
     
  18. inkahauts

    inkahauts Well-Known Member

    23,205
    1,173
    Nov 13, 2006
    Unfortunately, I think DIRECTV uses focus groups full of fools or something, because its often said that they are always making decision on their average customer, and because of that we don't get as many options and such,because that might be to confusing to a customer. The only way they could say that is if they are doing focus groups and doing that poorly. And if the focus groups currently have cable hardware from my area, well its pretty easy to be better than them. ;)
     
  19. Rich

    Rich DBSTalk Club DBSTalk Club

    28,308
    656
    Feb 22, 2007
    Piscataway, NJ
    Yeah, it is hard to reconcile other's problems when we don't see them. I don't doubt them, I just don't see the same problems they do. But the forum is all about complaints.

    Any mistakes made on my HRs are usually caused by my fumbling with the remotes. Everyone dismisses "operator failure", but I've seen it happen time and time again when troubleshooting.

    Rich
     
  20. inkahauts

    inkahauts Well-Known Member

    23,205
    1,173
    Nov 13, 2006
    I think half the major issues probably has nothing to do with DIRECTV software, and all to do with either a bad wire somewhere, or router or other networking issues, or a defective unit.
     

Share This Page