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Are new customer getting hr24s?

Discussion in 'DIRECTV General Discussion' started by seamonkeys1, Aug 14, 2010.

  1. seamonkeys1

    seamonkeys1 Cool Member

    Aug 14, 2010
    Have all new customer been getting the hr24? I just signed up and going to be getting DIRECTV install next week what are my chances of getting an hr 24? Is there any way of increasing my chance of getting a hr24 if so what are they?
  2. joed32

    joed32 Hall Of Fame

    Jul 27, 2006
    Some are and some are not They're faster but not worth worrying about, all DVRs perform the same tasks and have the same GUI, etc.
  3. RAD

    RAD Well-Known Member

    Aug 5, 2002
    Except the HR20's which can't do 3D output, only record.
  4. awill13

    awill13 New Member

    Aug 26, 2008
    I just received two new HR-24 500's today for my upgrade. I'd recommend getting a MRV install, that seems to up your chances at getting one. My HR21-700 does the same thing the HR24's do, but they are much faster. I'm happy with them, but I wouldn't throw a fit if I wouldn't have gotten them, seems I upgraded from two D12's, and they upgraded my D12's for free.
  5. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    May 17, 2010
    Unless your planing to do a lot of menu hoping and channel surfing don't fret over it.
  6. RobertE

    RobertE New Member

    Jun 9, 2006
    Let me make this clear.

    There is absolutely nothing the customer can do besides obtaining a Hx24 from a third party retailer OR waste everyones time by constantly rescheduling until he lucks out or the HSP gets tired of his actions and cancels the job.

    Those are the options.

    In the last month, I have seen the entire family of HR2x go in on upgrades and new installes.
  7. slo_dave

    slo_dave Cool Member

    Jul 9, 2010
    Like said above there is nothing to guarantee a 24 unless you obtain it yourself through online retailer.
    I had my service installed last week. I requested in the notes to only bring HR24's. Called back a few days before and confirmed notes were there.
    Installer showed up, no notes on work order. Luckily he had all 24's on the truck. He said it was the first time he has seen new 24's in a month, they came in two days ago and were now all gone after today. I asked if I had not got the 24's what would I have gotten.. HR21.. Again, "Notes" to CSR meant nothing. 4 HD rx's and MRV internet connection meant nothing.

    Luck of the draw
  8. seamonkeys1

    seamonkeys1 Cool Member

    Aug 14, 2010
    Yea, I have used the hr21 before and it seem kind of slow. The only reason I am looking at direct tv is for a better dvr. The sales guy when I order the package said all my receives would be hr24. If I don't get one I might see if I can send it back and get a credit to order an hr24 online. Any one having any luck with that?

    Thank You
  9. matt

    matt New Member

    Jan 11, 2010
    Once you activate it, it's yours, so keep that in mind. Try going to a local install place and ordering the whole thing through them.
  10. hdtvfan0001

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    To the OP - I can't say if ALL new customers get ALL new HR24 or H24 units for an installation....

    But my new neighbor that just moved in had his install this past week...got a SWiM, Slimline 3, 1 HR24, and 4 H24 units, as well as Whole Home DVR Service activated. No problems, no surprises...
  11. joed32

    joed32 Hall Of Fame

    Jul 27, 2006
  12. harsh

    harsh Beware the Attack Basset

    Jun 14, 2003
    Salem, OR
    While that's nice for you, the question was regarding new customers.
  13. Manctech

    Manctech Icon

    Jul 5, 2010
    Hit or miss.

    Some weeks we get HR24's others we get HR20-100's. Because all HR models are SWM/MRV compatible they are all consumed on new installs.

    Been to serveral houses with 2x H24's and an HR20/21
  14. awill13

    awill13 New Member

    Aug 26, 2008
    Nitpicking much? I was simply stating that the chances seem to be greater when you get MRV is all. New customer or existing, you get what they have. Is that better?
  15. swannyku

    swannyku New Member

    Feb 8, 2010
    I just had an install last Thursday and got a 24... Those are all he had with him.

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