Are You Satisfied With DIRECTV?

Discussion in 'DIRECTV General Discussion' started by curt8403, Feb 23, 2010.

Satisfaction with Directv

  1. I am happy with Directv, Discounts, Freebies, etc. will not influence me.

    0 vote(s)
    0.0%
  2. I am happy with Directv, Discounts, Freebies, etc. do influence me.

    215 vote(s)
    29.9%
  3. I am neither Happy, nor unhappy with Directv.

    258 vote(s)
    35.9%
  4. I am unhappy with Directv, Discounts, Freebies, etc do influence me.

    121 vote(s)
    16.9%
  5. I am unhappy with Directv, Discounts, Freebies, etc will not influence me.

    79 vote(s)
    11.0%
  6. I am not a customer of Directv.

    45 vote(s)
    6.3%
  1. Feb 23, 2010 #21 of 150
    sigma1914

    sigma1914 Well-Known Member

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    I guess "No service" isn't an option.
     
  2. Feb 23, 2010 #22 of 150
    Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    My only other choice is Dish and their customer service called me liar on the phone. They won't win me back as a customer.

    I am unhappy with pricing at DTV and music channels and Versus, but I have never had any issues with their customer service.

    Perhaps the wording is misleading, as I CAN choose Dish, but I have sampled their wares and left extremely unhappy. I have only the 2 choices.
     
  3. Feb 23, 2010 #23 of 150
    Hutchinshouse

    Hutchinshouse Hall Of Fame

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    Freebies do absolutely nothing for me.

    However, I have a fever, the only prescription is more HD. (HD channels, not HD capacity) :D:lol:

    Bring it……!
     
  4. Feb 23, 2010 #24 of 150
    gfrang

    gfrang Hall Of Fame

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    I voted I am neither Happy, nor unhappy with Directv

    Maybe if you had a option like Happy but not trilled to death, that might describe where i am at better.
     
  5. Feb 23, 2010 #25 of 150
    mdavej

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    Don't know if you wanted reasons for happiness/unhappiness, but here are mine for being irreparably unhappy:

    - SD PQ sucks. I could live with this if it weren't for the next reason.
    - Nearly 50 HD nationals behind other providers (which I can't get ATM. If I could, I'd have dropped D* already). Some claim D12 will fix this, but Mr. White seems to be more interested in sports and PPV than providing basic HD channels. So I'll believe it when I see it.
    - Bogus contract extensions every time I turn around. Examples: Defective leased receiver replaced = new 2 yr contract. Activated OWNED receiver = new 2 yr contract. This is flat out illegal, yet they continue to get away with crap like this, requiring me to spend hours on the phone to straighten things out.
    - Music channels suck. XM was great, but D* got greedy and replaced it with sonic crap. The speaker at the drive thru at McDonald's sounds better.
    - No free MRV. The competition has it, yet D* has the gall to charge for it?

    3 months of Showtime can't possibly make up for stuff like this.

    But, I'm powerless to do anything about it. HTPC is a PITA. Cable is worse. Dish is more expensive. U-verse isn't here yet. And FIOS will never be an option.
     
  6. Feb 23, 2010 #26 of 150
    BKC

    BKC Icon

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    Dec 12, 2007
    One OTA channel, no cable and no DNS from dish. I'm pretty much stuck with DTV :lol:
     
  7. Feb 23, 2010 #27 of 150
    jefbal99

    jefbal99 Hall Of Fame

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    I voted Happy no freebies, but I don't like any of the options. I'm very happy with DirecTV and where it is going. I won't turn down freebies and I may actively pursue them if available, however, they are not my determining factor. I'm not waiting for a freebie to run out before switching providers.
     
  8. Feb 23, 2010 #28 of 150
    JeffBowser

    JeffBowser blah blah blah

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    It's pretty significant that on a DirecTV forum 30% of people are something other than happy. I'd expect the skew toward happiness to be much higher. Personally, I voted neither happy or unhappy. My TV provider choice doesn't carry that much weight with my psyche :lol:
     
  9. Feb 23, 2010 #29 of 150
    paulman182

    paulman182 Hall Of Fame

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    I thought the question was whether freebies from competitors might influence us to cancel DirecTV.

    Strangely worded poll, that's for sure.
     
  10. Feb 23, 2010 #30 of 150
    SPACEMAKER

    SPACEMAKER Freethinker

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    Mason, MI
    When you say Freebies do you mean the extra channels for The Masters, US Open, NASCAR Hotpass, etc?
     
  11. Feb 23, 2010 #31 of 150
    dbmaven

    dbmaven Icon

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    I used to be in the "Happy" camp - right now I'm in the "neither Happy nor unhappy" group.

    What's changed?

    1 - Versus. I enjoy watching hockey. When the best games are on Versus, and I can't watch them, it's a black mark against all of them - Comcast/Versus/DirecTV. If the situation continues and playoff season arrives, I will be forced to consider my options.

    2 - The 2010 Olympics on the NBC networks. Once you've watched certain things (especially some sports) in HD, there's really no going back. The fact that MSNBC, which is carrying a lot of the hockey action, is not available on DirecTV in HD - another black mark. I also blame NBC in part for this - since CNBC (which we DirecTV subs DO have in HD) is running frackin' infomercials. Are ya serious?? Come on, Man!!!

    3 - This is "prospective" - but the specter of being charged for the ability to use MRV doesn't sit particularly well with me. Maybe it won't happen (although I suspect it will) - if it does I guess I have the choice not to use it. Seems like nickel and dime-ing to me, which I don't appreciate.

    DIRECTV12 will probably bring some solutions (additional HD channels) and hopefully some of this other things will be resolved. I could end up back in the "happy" camp - time will tell.
     
  12. Feb 23, 2010 #32 of 150
    webhype

    webhype AllStar

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    Raleigh/Durh...

    +1
     
  13. Feb 23, 2010 #33 of 150
    mp12point7

    mp12point7 Mentor

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    Oct 30, 2006
    My feelings have moved from very happy to middle of the road attitude because of two items: (1) threat of a charge for MRV, and (2) the change of music channel providers.
     
  14. Feb 23, 2010 #34 of 150
    DCSholtis

    DCSholtis Up The Irons!

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    Voted option #1. Discounts and freebies have no bearing on my happiness with D* and do not influence any decisions and will not in the future.
     
  15. Feb 23, 2010 #35 of 150
    Hoosier205

    Hoosier205 Active Member

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    Not to minimize your second point at all...just my own personal viewpoint: That surprises me. Only because in all my many years of having some sort of cable and/or satellite provider I have never once felt the urge to use those music channels. I honestly didn't realize that anyone did until the complaints here over the music provider appeared.
     
  16. Feb 23, 2010 #36 of 150
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I do when we have our Christmas party. My daughter used to listen to them.

    Mike
     
  17. Feb 23, 2010 #37 of 150
    Hoosier205

    Hoosier205 Active Member

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    Makes sense.
     
  18. Feb 23, 2010 #38 of 150
    JeffBowser

    JeffBowser blah blah blah

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    I listen to those music channels a lot. I liked XM, then I got used to the next provider, now I will have to get used the new provider. I liked each one successively less, but its not a decision maker in the slightest for my TV provider. But, like anything else, its one more thing on the negative side, and one day there will be one last thing, that proverbial straw that broke the camel's back, that will decide the issue for me. No one thing, but a cumulative cheapening of the service, and right now, their customer service descent has weighed that scale down very heavily in my eyes.

     
  19. Feb 23, 2010 #39 of 150
    I WANT MORE

    I WANT MORE CowboySooner

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    Northern plains
    I like the Hotties.
     
  20. Feb 23, 2010 #40 of 150
    mdavej

    mdavej Hall Of Fame

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    Sat radio and similar sat/cable music channels offer many genres which you'll never ever hear on terrestrial radio, like jazz, ethnic, etc. Since that's gone now, the only options outside of buying CDs/iTunes are to get a sat radio subscription (probably D*'s plan all along), or internet streaming. So that loss is a pretty big deal to some of us.
     

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