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Are you seeing HDMI loss with L4.41. Post your experiences here

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Ron Barry, Aug 10, 2007.

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  1. Aug 25, 2007 #81 of 123
    Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    First of Snapfisher.. Dish usually does not spool software on the weekend so I doubt you will see it this weekend.

    Also, I really would take what a CSR says with a grain a salt. They have not been the most accurate source of info when it comes to software updates and as for admitting it is a software problem. Well it is very possible that what is being reported in this thread is multiple issues as much as it is a single issue so I am not sure how a CSR could make a blanket statement like that.

    Yes I believe Dish is working this issue given the requests I have had to contact a few people here on this issue, but I would rather play conservative and wait until it spools before getting our hopes up. Lets let Dish work through it and hopefully the next push will resolve the issue or issues. And I have been in the software world to know that there are a whole other set of outcomes to the people posting here to quickly call it one issue with one fix for all.
     
  2. Aug 26, 2007 #82 of 123
    snapfisher

    snapfisher Cool Member

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    Aug 15, 2007
    Such a "glass half empty" opinion...:lol:
     
  3. Aug 26, 2007 #83 of 123
    Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Nope.. just an opinion based on my experience hanging around here for a while seeing when software is pushed etc . Nothing more.. nothing less.
     
  4. Aug 27, 2007 #84 of 123
    lujan

    lujan Hall Of Fame

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    I ended up calling Logitech and had them do the following:

    1) Power-on the 622
    2) Add a 2-second pause
    3) Turn on the TV

    I think that there was some sort of HDMI handshaking issue and if the devices are turned on in this order, it seems to work correctly. This handshaking issue was first introduced after the L4.01 upgrade and went away when it was pulled back. It re-occurred after the latest update. At least there is a work-around.
     
  5. Aug 27, 2007 #85 of 123
    Jim5506

    Jim5506 Hall Of Fame

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    Have you got the latest software update on your TV?
     
  6. Aug 28, 2007 #86 of 123
    lujan

    lujan Hall Of Fame

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    Yes
     
  7. Aug 28, 2007 #87 of 123
    snapfisher

    snapfisher Cool Member

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    Aug 15, 2007
    The 622 is always on, as far as display is concerned. Do you mean to unplug and plug in w/ the TV off? (so simple, I might not have even tried it....)

    UPDATE: No dice. I even unplugged the TV while the 622 was booting. Same no-hdmi problem.
     
  8. Aug 28, 2007 #88 of 123
    Andy Smith

    Andy Smith Cool Member

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    I've been following this thread but just now joining in. I have the same issue as you guys with HDMI. It worked great for the 8 months I've had the TV then this update and it went out. I have a Samsung HLS6188W. I've tried changing cables as well as HDMI ports with no dice. My PS3 and Xbox Elite worked great via HDMI no matter where i plug them.

    I love the new features and hope Dish can nail down this bug soon. From what most are saying it seems to be software so I guess I will hold out for an update and see. For now I'm using component to get me by. I'll keep my fingers crossed we see something soon.
     
  9. Aug 29, 2007 #89 of 123
    wje

    wje Godfather

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    I post this summary periodically -

    The 622 exhibits two kinds of HDMI failures.

    One is hardware-related and requires a replacement receiver. You can diagnose this fairly easily. If your HDMI suddenly fails, or you get strange-looking video, try wiggling the HDMI connector in various directions at the 622 side. If the problem goes away or the image changes, you most likely have the hardware problem. This is caused by the solder joints at the connector failing. E* has redesigned the connector to fix this problem. Interestingly, D* had exactly the same problem, with exactly the same solution in the HR10-250.

    The other kind is software-related. Unfortunately, because of deficiencies in the original HDMI spec, it's difficult for vendors to have HDMI interoperate reliably with all other vendors' products. If your HDMI problem can be temporarily fixed by turning the TV off and then on, by changing the TV's input from HDMI to something else and then back to HDMI, or any other 'button fiddling', or the 622 works with one device but not another, you have a software problem. This one is not fun. A fix for one set of problems frequently breaks other things, and it seems to be virtually impossible for any vendor to get HDMI working with all other vendors, at least for HDMI versions less than 1.3. D* has had the same issues, as has just about every other vendor. Sometimes there is a software update available for your TV or receiver, definitely check for that. (I think Samsung and Panasonic in particular had some) Anything with HDMI prior to 1.2 is particularly susceptible, as are 'cheap' HDMI switches, splitters, etc.

    Finally, sometimes it really is coincidental that HDMI fails with a new release. It happened to me with the 4.01 version, and it turned out to be the HDMI hardware failure... the solder joints can fail at any random time just from thermal expansion and contraction cycles. So, the first step is always to try the connector wiggle test.
     
  10. Aug 29, 2007 #90 of 123
    Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Excellent Summary wje and one that should be stressed.

    I have scanned the thread and added a list of TV, Splitters, etc that are being reported has having issues. If you did not provide your TV model, please do so and also add your connectivity path.... Are you direct connected is it HDMI->Splitter->TV. Will be helpful in trying to get a clear picture of what people are seeing.
     
  11. Aug 29, 2007 #91 of 123
    wje

    wje Godfather

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    I finally have an HDMI software problem I can report. I haven't completely figured out what's going on, but here's what I know:

    My new Pioneer PDP-6010FD has the ability to figure out if a 16:9 signal is actually showing an upconverted 4:3 signal. It can then auto-resize or put up grey sidebars. This usually works with the 622 just fine. However, sometimes it starts failing to recognize this condition.

    When it fails, the 622 HDMI status says it's reporting the aspect as 4:3, even though I have the 622 set for 1080i output. If I reset the HDMI connection, the aspect goes back to 16:9 and stays there, and everything works again.

    I don't know which end is at fault yet. I do know the Pio is HDMI 1.3 compliant, so in theory it should be correct. To further complicate matters, my Yamaha 6080 is in between the two.

    If I can figure out more, I'll post a followup.
     
  12. Aug 29, 2007 #92 of 123
    beaucop

    beaucop Cool Member

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    I went through 3 622 receivers when they first came out, all with HDMI problems. The last receiver lasted about 8 months with no problems at all, until Saturday when the HDMI went out. I received a replacement today. Hooked it up, HDMI was initially working, the newest software downloaded, HDMI dead again. No doubt this is a software problem. The rep stated I should never have been sent a new receiver because this is a known issue that will be fixed soon.

    I asked how long my contract remains.....about 2 months. Looks like DirectTV is looking better and better! Should I wait it out or should I switch? Any suggestions?
     
  13. Aug 29, 2007 #93 of 123
    gocards

    gocards New Member

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    This is my first post. I have been reading your threads on this topic for some time. I have been with Dish since 1996. I have 2 Vip622s in my home both connected via HDMI. One still has software version 441--no problems with that. The other now has software version 442. It had worked great since January, connected via HDMI to a Panasonic PT-AX100U. About 2 weeks ago, it just started blinking. Blue screen to broadcast, blue screen to broadcast. I called Dish and they sent a new receiver to me (I should rephrase that--a refurbished receiver. I don't understand how that is even legal. I paid $500 for that receiver, it "breaks" and they replace it with a used model). Anyway, the refurbished model displayed the same exact symptoms. I called Dish again and asked them to send me a brand new unit, which they did. I thought my problems were solved. This new ViP622 even had the real HDMI logo on the back panel (not HDTV Digital Output as my others had). But, unfortunately, it has the same blinking problem when set to 720p or 1080i. When I set the receiver to 480p, it works fine--no blinking. I hooked up component cables tonight and the color is just miserable. Has anyone else narrowed it down to 480p vs 720p? Dish advanced tech support acts as if they have never heard of ANY HDMI issues. I have talked to at least 4 people there in advanced tech support and have had numerous chat sessions. Needless to say, I am extremely frustrated, like alot of you guys.
     
  14. Aug 30, 2007 #94 of 123
    wje

    wje Godfather

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    HDMI was one of the main reasons I switched from D*. The HR10-250 had all the HDMI problems of the 622 and more. D* was terrible about fixing anything. If I remember correctly, they issued exactly one patch to try to address the HDMI problems, which fixed almost nothing. At least E* tries to fix things.

    I have no idea how D*'s new box (HR20) is performing, but given its lack of capabilities, I'd rather use component on the 622 than switch back. There was a comparison of the 622 vs D*'s offering just posted lately. It's an unbiased feature-for-feature comparison, take a look at that.
     
  15. Aug 30, 2007 #95 of 123
    snapfisher

    snapfisher Cool Member

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    Aug 15, 2007
    Just to report, I now have L4.43 on my 622. No change, no hdmi. I do not know what it was supposed to fix.
     
  16. Aug 31, 2007 #96 of 123
    ksilfer

    ksilfer Cool Member

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    I finally got another DVI display to test my 622 (new replacement, software now at L443) with.

    I plugged in a Dell 1703FP LCD monitor (which I believe is not HDCP-compliant) -- works fine.

    Back to my Samsung TSN3084WHD TV, no dice.

    After looking at the HDMI Test data that I get back when each is connected, my new theory is that starting with the L409 software, Dish started enforcing the "EDID Acquire" part of the handshake. Now, if that fails (-no- Checksum OK's in the raw EDID data screens, "ERR: formatted_edid: -248" flashes when you try to check the Info 1 & 2 screens) it disables the connection.

    Can people having problems help confirm or deny this?

    1. When your HDMI connection is -not- working, can you check your HDMI Test and see if you have EDID errors?

    2. The reverse: is there anyone out there that has a HDMI connection -working-, but when you check the HDMI Test you are getting EDID errors?

    -- KEENE
     
  17. Aug 31, 2007 #97 of 123
    ksilfer

    ksilfer Cool Member

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    Mmm, doing some more searching and found that apparently on some older TV's the engineers messed up and the DVI port doesn't pass the TV's correct EDID data like it should.

    Ugh, that's probably my Samsung's problem...
    -- KEENE
     
  18. Aug 31, 2007 #98 of 123
    grog

    grog Godfather

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  19. Sep 1, 2007 #99 of 123
    ViP9999

    ViP9999 Cool Member

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    The HDMI loss I notice are colors fading to almost a Sepia tone is the best way i can describe it. Not very often, but maybe I'm the only one who this happens to. The colors begin to get hazy for a little while that you can tell is not going on when you view with the RGB output. I don't know how "good" my cable is. It's a 6' Radioshack. It's better than RGB but i know theres got to be better cables. Suggestions? I'm using a 32'' Polaroid...also own a 24" Vizio. Keep wanting to a monster, is it worth it?
     
  20. Sep 1, 2007 #100 of 123
    wje

    wje Godfather

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    I'm cross-posting this from the 441 bug thread, because I originally reported it here:

    I've tracked down an HDMI problem that while not a show-stopper is certainly annoying. My new TV looks at the 'aspect' flag the 622 provides over HDMI to know when to side-bar upconverted content.

    The problem is that when the 622 performs its HDMI handshake and is on a non-hd channel, it sets the aspect flag to 4:3 and that's where it stays, regardless of channel changes, etc. I have the 622 set for 1080i output. So, I have to change to an HD channel and do an HDMI reset to get the aspect set to 16:9.

    I think the way the flag is supposed to work is that it isn't set strictly by the content's aspect, but by the aspect the device (the 622 in this case) is using. So, since I have my 622 set for a 16:9 TV, the flag should ALWAYS be 16:9, because the 622 has already done the sidebarring (in black). At the very least, the flag shouldn't say 4:3 for 16:9 content!
     
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