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Are you seeing HDMI loss with L4.41. Post your experiences here

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Ron Barry, Aug 10, 2007.

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  1. Sep 6, 2007 #101 of 123

    snapfisher Cool Member

    Aug 15, 2007
    As if we needed any more proof that is was sw, I hooked up a Gefen component->hdmi A/D box, since my TV was limited to 480i component inputs. Hooked the same hdmi->DVI cable and bingo, HD TV again.

    Not a bad box. Oversaturated, especially at 1080i, but at 720p, if the TV controls are toned down, its a very nice picture. It's not at all obvious that the signal is not pure digital.

    Think dish would refund me the bill? :)
  2. Sep 6, 2007 #102 of 123

    Moridin Legend

    Mar 21, 2005
    Watching college FB tonight, I've experienced many HDMI losses; the only way to bring it back is to power off/on my set (Samsung HLN567W).

    I'm beginning to notice a very curious phenomenon: the losses always occur during periods of a great percentage of the scene changing very quickly (i.e. tight-zoom camera pans across the field). Thinking back, almost every such loss I've experienced since upgrading from a 942 to a 622 has occurred during similar scenarios.

    Since I'm connected through a Gefen two-port switch powered by the HDMI connection itself, I'm beginning to wonder if, during heavy-burden decode periods, the hardware decoder in the 622 begins drawing a greater amount of current sufficient to render an under-driving of the HDMI port, thus causing the loss.

    Now, if only I can find the auxiliary power inserter that was included in the box for the switch I purchased three years ago...

    Update: After finding the power inserter for my HDMI switch, I continued to see losses, so it's not a power issue causing the problem. There seems to be a high degree of correlation between rapid scene changes and loss of HDMI, though.
  3. Sep 6, 2007 #103 of 123

    Marriner Legend

    Jan 23, 2006
    I turned on my Westy wednesday morning and got a 'No HDMI Signal' message on the display. Called E* and they are shipping a replacement 622.
  4. Sep 6, 2007 #104 of 123

    sthor Legend

    Oct 1, 2006
    My 622's HDMI has worked flawlessly with my Panasonic TH-50PH9UK Plasma since last December.
  5. Sep 6, 2007 #105 of 123

    FSSTech New Member

    Sep 6, 2007
    I have a 622 and a Sony Grand Wega SXRD and have never had an issue with the HDMI. Although I have have several TC's where the cutomer said the HDMI would black out, seemingly with out cause. I seen this problem with several different type of TV's and most of the time found that the Component work fine & changed out the reciever. 2 months ago I had 2 622's right off the truck with bad HDMI ports. I have called and tech support and they have confirmed that there is a known issue. what that is I dont know.
  6. MadCat

    MadCat New Member

    Feb 14, 2005
    ConnectGear has been working with me and has resolved the issue I was having.

    This is a quick summary but for all the details please see my earlier posts in this thread:

    I am running the HDMI output of the 622 into a ConnectGear HSP12 splitter and then one output to a Samsung DLP TV and the 2nd output into a Sony Pearl Projector (VLP-VW50). When my 622 was upgraded to 4.41 the splitter would no longer function. If I connect the 622 directly to the Samsung or the Sony it would work fine. I was upgraded to 4.43 and that still did not solve the problem.

    ConnectGear has been very responsive and has sent me two units to test. The first unit did not solve the problem but the 2nd unit did. They have kept in touch with my constantly while this was resolved and stood behind their product completely.

    So great news here. I'm up and running with HDMI driving both outputs and getting great pictures.

    Just in time too with football season just getting underway!

  7. rickmac

    rickmac New Member

    Jan 14, 2006
    MadCat, could you find out what "ConnectGear" did to resolve your issue if you haven't already?

    Was the problem with "ConnectGear" or was a tweek done to make it work for you / issue with the 622?

  8. MadCat

    MadCat New Member

    Feb 14, 2005
    Well I really don't know exactly what the engineers at ConnectGear did and would assume they won't publish that knowledge. Given all the circumstances and postings surrounding this I would guess they tweaked the HDCP handshaking so that it would connect properly with the 622. In particular I would guess they corrected something with or added the capability to deal with Encrypted HDCP signals. Of course I could be completely wrong and haven't done any work with HDMI/HDCP and have been out of the video hardware/firmware world for over 10 years now.

    What I do know is that with 4.41 E* changed something in the output of the HDMI signal that splitter could not handle. E* has not implemented a solution yet but ConnectGear adapted to the new signal successfully.

  9. cmpimpson

    cmpimpson New Member

    Sep 18, 2007
    Samsung 50" Plazma, after a Dish SW upgrade the HDMI quit,,,the rep came by and tried to sell me on using rca cables,,,,man was he in for a shock when i told him HELL NO i want HDMI for HD....LOL
  10. ChuckA

    ChuckA Hall Of Fame

    Feb 7, 2006
    Maybe he was talking about Component cables instead of composite cables (RCA). You will get HD over Component video cables but you also have to run RCA cables for audio.
  11. ksilfer

    ksilfer Cool Member

    Aug 10, 2007
    I agree that it seems Dish changed something in the HDMI handshake starting with L4.41 (L4.09, actually), but I don't think it necessarily has to do with HDCP.

    Since the software changed, HDMI won't work on my Samsung TSN3084WHD TV which supposedly supports HDCP, but when I hooked up a Dell 1703FP monitor which -doesn't-, the picture comes up fine.

    I wish more people who are having problems would post what their Dish HDMI Test shows when the HDMI isn't working (view it from one of the other outputs) and/or what's different when it -starts- working. It's going to be hard to help Dish troubleshoot the handshake problem(s) otherwise...
    -- KEENE
  12. jdeitchler

    jdeitchler Mentor

    Oct 10, 2005
    I went to use my HDMI connection for the first time yesterday, going to my new Sony 40" XBR4. I had nothing. I know my HDMI ports on my new TV are good as I have connected other devices successfully.
    It would be nice to know if the HDMI port on the VIP622 did not work from day one or if it stopped via a version of code download.
  13. triplej

    triplej New Member

    Aug 20, 2007
    After months of my hdmi blinking, I finally called panasonic about this. Apparently, the rep knew about the problem and told me that they sent panasonic tech support people to meet with dish about the problem that started awhile back when an upgrade rendered their vip622 box uncompatible with the ptax100u. He said that dish is working on an upgrade and he would call me back when he knew of a date. He said that many people have complained about this. He said that the signal would probably correct itself once this upgrade is sent. My projector has worked flawlessly up until upgrade L441. If anyone knows anything else about this, please post it.
  14. snapfisher

    snapfisher Cool Member

    Aug 15, 2007
    I had another brief email exchange w/ Dish engineering about this today. No new info, but the timing of the email leads me to believe that the fixes for HDMI are not in L4.44.
  15. Oct 2, 2007 #115 of 123

    FriscoMike New Member

    Mar 28, 2007
    I haven't posted in a while so I'll catch everyone up. Dish replaced my 622 twice during September with the same result. That plus the replacement box after the L4.01 patch has me on my forth receiver, none of which fixed any issues that I had.

    My proof that it is a software problem comes from the fact that when I hooked up my current box HDMI worked fine until the system downloaded "updates".

    I feel really bad for the customer service reps who are constantly told by their tech support that this is a hardware issue when it obviously is not.

    I'm glad you folks are here so I have a place to rant a bit.

  16. Oct 8, 2007 #116 of 123

    Labtech New Member

    Oct 7, 2007
    My HDMI died last night after I installed and activated an external HD. After reading WJE's post I decided to wiggle the HDMI cable in the port at the back of the DVR. Problem identified! Apparently, when I plugged the USB cable in, I bumped the HDMI connector enough to break a solder joint on the HDMI port.

    Thanks for the help WJE !!
  17. snapfisher

    snapfisher Cool Member

    Aug 15, 2007
    Anyone know if there are any DHCP/HDMI fixes in 4.47 (or 4.46)?
  18. MattH

    MattH New Member

    Jun 1, 2007
    Here we are at year end, and still none of those software updates Dish promised would resolve this issue have done so. I wonder if the new VIP722 has this problem as well.

  19. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

    Dec 10, 2002
    Hard to say Matt. I went back and looked at your three previous posts to try and get a handle on if your issue is hardware or software related. One thing that might be helpful in narrowing down the cause would be the model of the TV and if you are connected via a HDMI switch or not. Have you tried reducing down to 480p and see if the problem goes away?

    As for Dish promising a fix. I don't see how anyone could promise a fix without having a strong grasp of the root cause. There are a lot of people using HDMI with their 622s and not having issues. This would make be believe your issues is localized and the next step is to see if we can confirm if someone else has a similar configuration and is not having the issue.

    I assume the sound you are hearing is via optical?
  20. langlin

    langlin Godfather

    Apr 8, 2005
    I just got a new TV with HDMI capabilities, and HDMI with 622 doesn't work.
    It's a Samsung DLP HL-T7288W, direct cable, no switch.
    Tried 720, 1080 and 480 as well as three cables and two different inputs, Nada.
    I don't have other devices to try but I have read all this thread and I have the same test data as kslfer except I have all 0's instead of F's. HDCP is off.

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