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Are you willing to pay for mrv, and if so, how much?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by hdtvfan0001, Jan 26, 2010.

How much are you willing to pay for MRV?

  1. Nothing

    0 vote(s)
    0.0%
  2. $1-2

    907 vote(s)
    68.5%
  3. $3-4

    228 vote(s)
    17.2%
  4. $5-6

    130 vote(s)
    9.8%
  5. $7 or more

    60 vote(s)
    4.5%
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  1. Jan 31, 2010 #561 of 1107
    opelap

    opelap Legend

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    Nope you missed it. I already have all the HD I need now. Another satellite for more Local HD does me no good. It may pull in new customers in those new areas it serves, but for current customers, I believe it is meaningless.

    I hate the inability of Directv to fix what seems to be a simple function. I have been a happy subscriber to Directv since 1996 when I was paying two bills. One for standard channels and one for the movie channels. I have been happy with the service and absolutely loved the UltimateTV. Only reason I upgraded was to get HD.

    So we get this shiny new HD toy and it can't do things my 1992 tv can like consistently change the channel with the remote.

    Am I getting frustrated enough to vote with my dollar? Possibly, except my wife is the sports fanatic in the house and I can't get those packages anywhere else.

    Does that mean I just have to sit back and make excuses for Directv and their poor management of this service? I don't think so.

    I do believe Directv reps read this forum and so I will make my dissatisfaction known. Especially since calling a customer service rep for the "support" we will supposedly be paying the MRV fee for always boils down to "reset the receiver", "Let's do a complete reset of your receiver", "I'm sorry, we have never heard of that problem before", "Let's exchange that receiver for $20". Which is what I fully expect from MRV support as well.
     
  2. Jan 31, 2010 #562 of 1107
    susanandmark

    susanandmark Godfather

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    I recently got the software update, already have networked HR20-700s and tried room-to-room. I won't be paying for it.

    First, I found the replay, room to room, a little buggy. Not terrible, not unwatchable, but a couple blocky moments in every show I watched, combined with definite remote lag (for a system that already has slow remote response) and it's just not a great viewing experience. It's usable, yes, but a for-fee "service" should be basically bullet proof, especially on a hard-wired, high speed network, like I have. This is not.

    Second, the implementation is pretty kludgy. I have five HD-DVRs in my house and all have playlists geared towards the room they are in. I don't want all my playlists lumped into big ungainly, unreadable mess. Useless! A tab at the top of the playlist page that had an additional option to see my other DVRs content might make this useful. The way it is currently implemented is not. Not for me, anyway.

    Lastly, I just don't think this actually is a "service," so I'm offended DirecTV plans to charge for it. Sure, they have that right, of course, but I don't have to pay for it, and I won't. This is just another feature, one with relatively dubious value (as I stated above), and a charge to USE the hardware you've already paid for (and they've already claimed is only "leased") is just over-the-top greedy.

    It's like you bought Word, but Microsoft now wants an extra monthly fee to be able to save documents, or print them, or email them. Would MS, or any company, LOVE to be able to do that and rack up those fees? Oh yeah! Would it fly? Not so much. I really can't see this doing so either.

    Perhaps, if this service worked from DVR to non-DVR receivers, I could see some value but, then again, not so much, since you're still paying the same monthly "rental" fee for each box, DVR or not, and would quickly make up the "savings" of purchasing (sorry, "leasing") a regular HD box in paying this room-to-room fee every month.

    FYI, I also think DirecTV "HD Access Fee" is a steaming pile of poo, to put it as politely as I can, but I currently have no choice but to pay it if I want watchable content. But it's galling enough that it's one reason I won't be staying with DirecTV, barring company changes, once my "contract" is up come October. (Don't get me started on how a 10-year-plus customer is under a "contract" I was never told about or agreed to.)

    I feel the same about the DVR fee (you've already paid extra to "lease" the DVR and pay a monthly box fee, another fee on top of it is highway robbery), but I luckily don't pay those charges as a previous "lifetime" DirecTiVo buyer. Still, it's a sucky policy, whether it effects me personally or not.
     
  3. Jan 31, 2010 #563 of 1107
    iamqnow

    iamqnow Legend

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    Dec 26, 2007
    Not sure. Would be nice to at least try it if I ever get the download. It's now 1/31/10 and still don't have the update for my HR22-100 here at the frigid Jersey shore.
     
  4. Jan 31, 2010 #564 of 1107
    Sander

    Sander Godfather

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    I will be willing to pay if MRV works smoothly without breakups. However, if it works only with DECA, I would be willing to pay a bit more for the installation of DECA.
     
  5. Jan 31, 2010 #565 of 1107
    Sixto

    Sixto Well-Known Member

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    Yep, works fairly well and looking forward to some final tweaks during the beta.

    Yep, hopefully the UPL won't always be the only option.

    Yep, to each his own. Individual decision based on value perception.

    "Soon". Maybe very soon. :)
     
  6. Jan 31, 2010 #566 of 1107
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    First off, unfortunate to hear about your "contract" concern ..

    As for the HD Access Fee. Remember, there are real charges associated with deliver of every channel (encoder, decoder, satellites, plus the costs to deliver the feed from the source to DIRECTV). So, while the HD channel may appear to be a duplicate of the SD channel in your mind, it is real money to DIRECTV to bring it to you. This is the entire reasoning behind the HD Access Fee. So in essence all that additional fee does is to help bring all HD to your home (locals, nationals, etc.). The alternative, of course, is to bundle it and make everyone pay regardless. But there are still plenty of SD only customers and DIRECTV has chosen to do things in this manner.

    Having Lifetime DVR Service is good. Make sure you keep a note of your account when you leave DIRECTV in October.

    The DVR fee? Well, for better or worse, DIRECTV has continued to provide Engineering resources to improve the DVR. I'm sure this fee goes to that in some way, shape or form. Folks could argue forever as to whether working on it or not working on it are better. However, DIRECTV has chosen to continue development of DVRs and the fee here is one way to fund that.

    As for the MRV fee .. Again, not everyone is going to want to take MRV even if it were free. Not everyone even has a receiver that supports MRV. Would it be better to bundle the MRV costs and make everyone pay? Maybe, but as it is now, folks that don't want it for any reason .. They will be able to opt-out and NOT pay the fee. In this case, options are good for the customer.
     
  7. Jan 31, 2010 #567 of 1107
    dhhaines

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    Yes I do realize this. See post 549 in this thread.

    Last I checked my DVR's haven't magically been changed into new hardware that doesn't use MY network to communicate with each other. Or with their On-Demand for that matter. If the time comes that they shut off the MRV on the same DVR's that I have unless I pay then I'll pay the extra $4 a month for the FIOS multi room DVR and send DirecTV back all the receivers that I don't own. And sell the rest on E-Bay which will more then pay for the extra $4 a month since there are NO upfront costs for me to get their DVR.
     
  8. Jan 31, 2010 #568 of 1107
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    No worries, but it sounds like your issues with DIRECTV are rooted deeper than just MRV.
     
  9. Jan 31, 2010 #569 of 1107
    dreadlk

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    Thats pretty much what they are banking on, you go through all the trouble and $$ to get it working then they give you 2-3 months of free service and then Bam it's either you Pay or all your work is out the window, not to mention the fact that your now enjoying the service and dont want to lose it.

    I am not even going to try it till I know if it's free or pay, because I refuse to pay another dollar on my already $1400+ bill for something that should be free.
     
  10. Jan 31, 2010 #570 of 1107
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Actually dreadlk, you are making the right choice in terms of not spending any money at this time. If you read the beta page from DIRECTV, they explicitly say to not spend any money at this time.

    DIRECTV.com
    So really, they are not "banking" on you spending money right now as you suggest.
     
  11. Jan 31, 2010 #571 of 1107
    dhhaines

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    That may be so. I've been a customer with DirecTV since March of 1998 and the constant nickle and dimeing is starting to wear thin. It's not really the money, I pay $150+ per month for service. I just don't see paying anymore to them for another service or on another equipment upgrade. I know I've paid well over $2000 for DirecTV equipment over those years and I've never once had a tech in my house to set it up or install it. And 3/5 of that equipment that is still in use I'll have to return without any monetary compensation. Other providers don't charge upfront for the equipment, so at least when they upgrade you get newer hardware without either begging for it from a CSR or paying $200 upfront. But to pay more for content that I already pay for just for the privilege of being able to watch it over my wiring is asking too much. Like I said it's just the proverbial straw
     
  12. Jan 31, 2010 #572 of 1107
    sko58

    sko58 Cool Member

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    Right - which is why channels such as MGM HD, Universal HD, etc., etc. are included in the HD Access Fee.

    So...based on what you're saying, are there additional charges DirecTV is paying to broadcast those channels - above and beyond the other HD channels? We both know the answer to that one..."no".

    Before saying stuff like "...in essence all that additional fee does is to help bring all HD to your home..." maybe you should check your facts first. The words "all HD" are far from appropriate and have no place in your comment - at least as it relates to any discussion of the HD Access fee.

    Also, if the motivating factor going into those charges is to pay for the hardware required to broadcast the channels - i.e. - satellites, receivers, etc. - along with encoding/decoding as well, does that mean DirecTV will do everyone a favor and STOP charging the extra fee when they've made that money back? That's funny...

    I'm not trying to get off topic but there's a few things everyone needs to get straight here. I'm sure some of you will rip me a new one, so-to-speak, but that's ok. We're all allowed an opinion.

    1. No - and I do mean NO - company sells a product of any kind without marking it up. Some people here are making it seem as if DirecTV is a modern day Robin Hood - if a company can be such a thing - and will be sure to set everyone up with the necessary hardware...receivers, networking equipment, etc...at such low costs that they're only looking to recoup their own costs of purchasing the equipment. That's a complete load of BS and everybody knows it. Period! DirecTV, like any other company, will look to make a profit from the sale of anything. So - please stop blowing smoke up our hind ends.

    2. Since the digital transition in 2009, digital broadcasts - whether they're in HD format or not - are now the "standard" going forward. Why should anyone be charged extra for "standard" format programming? Last I remember, we weren't charged extra for "Analog Access" or what might have been called "SD Access" fees. I understood the concept behind the HD Access fee prior to the digital transition because - yes - there are real costs associated with upgrading equipment, satellites, etc. and digital broadcasts were not yet the "standard". Well, that's changed now. They should be charging extra for SD Only customers - not the other way around.

    3. Now - we're learning about the possibility of new fees for additional capabilities that cost very LITTLE to offer on DirecTV's side. Sure, there's a cost to code new firmware but you'll find it very difficult to convince me that they won't recoup that cost through the sale of all the additional hardware they'll sell upon its release. Remember - no matter how small or large - there WILL be a markup on the equipment.

    The bottom line is, I didn't - or don't - see DirecTV Exec's begging the government for a handout in this ~ the worst recession we've ever known...since we've been alive, that is. They're not hurting for money and I don't think the Exec's are taking pay cuts to help put new birds in space.

    This was - and still could be - a legitimate way for DirecTV to show people how they're different from other cable and satellite providers. They could offer new capabilities - to them anyway - at no additional cost to their customers while other companies continue to charge for similar services. What a refreshing change that would be, right?! Instead, they said - "Hey, they're charging for it so we will too."

    Without NFL Sunday Ticket, DirecTV would be Dish Network's red-headed step child.

    I've been pretty direct in my comments but I just can't stand it when some people here act as if DirecTV does nothing wrong or appears to always have their customers' best interests ahead of everything else. Give me a break! They're a friggin' business for crying out loud. Profits, Profits, Profits!

    There's nothing wrong with that - just don't pretend it's not true.

    Believe it or not, I'm not entirely dissatisfied with DirecTV's services. I've been a customer since I switched from "Primestar" - in '94 or '95, I think. Today, though, my attitude is beginning to change and I'm only with them because of the NFL Sunday Ticket package. If I lived in my favorite football team's local viewing area - or if NFL Sunday Ticket was widely available - I would NOT be with DirecTV going forward. I, personally, don't feel they're doing anything geared primarily toward making my TV viewing experience better. Instead, they're being greedy.

    If they want to improve their customers' overall experience, they should start with their customer service department first! Imagine that...absolutely nothing to do with new features, software or hardware. Wow!

    My sincerest apologies for the length of my post...
     
  13. Feb 1, 2010 #573 of 1107
    Jeremy W

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    As long as you realize nobody is going to read it.
     
  14. Feb 1, 2010 #574 of 1107
    Davenlr

    Davenlr Geek til I die

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    I read it. Agree with most of it. It would be stupid to assume DirecTv was a non-profit organization, although it probably could quality as a religion :)

    I have no problem with them trying to charge for something. Ill pay for it if I want it, if not, I wont. Im a big Nascar fan, but found HOTPASS just wasnt worth the money to me. Guess I was in the majority, since its free now (and I still dont watch it). So it will go with MRV. If they dont get a lot of takers, and decide they could make more money selling the hardware and giving the service away for free, thats what they will do.

    The only beef I have is that they charge $10 for HD access, and then charge $5 more for HD channels, but offer no discount for turning off the SD channels. They should have a HD package, or at least have Premier include all these extra charges (you know, the ones they claim DISH has in their commercials, but DirecTv doesnt?).

    In any case, the service is worth what I am paying for it, or I wouldnt be paying for it. I disagree with those that have the "If you dont like it, leave" attitude though, since leaving would incur not only an ETF, but the loss of the money invested in equipment for the service, which they made sure, would not be able to be recouped by the lessee.
     
  15. Feb 1, 2010 #575 of 1107
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Those are not in the HD Access fee, they are part of the HD Extra package which I do not take, BTW.

    The HD Extra package presumably pays for those channels and their 'Extra' because they don't have the SD channel which pays for the content. The HD Access fee is (as I stated) only to pay for equipment and to get the signal (not the Copyright) from the source through the chain, up to the Satellite and back down to your house. While it would be great, it's not free to do that.

    DIRECTV could charge everyone (not just HD customers) and then your base rate would be higher. Same thing with MRV as we are discussing here. DIRECTV could charge everyone and everyones rate would be higher. Instead, DIRECTV has chosen to make these uplifts in service an upcharge in your account.

    Sadly, TV costs a lot now and I'm I agree with anyone that says (in general) that it may simply be getting too expense.

    Oh, and I didn't write the rules on how DIRECTV charges .. I'm just passing along what I know.
     
  16. Feb 1, 2010 #576 of 1107
    Alan Gordon

    Alan Gordon Chancellor

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    As Doug said, the channels in the HD Extra Package have no SD simulcasts, so instead of offering those channels in one of the base packages... thereby increasing everyone's bill, they offer it in a seperate package. It's my understanding that Dish Network (who used to have an HD Extra package... which if memory serves, was more expensive than what DirecTV charges) now includes these channels in the HD Access Fee... something which I hope DirecTV follows suit on.

    It doesn't? :confused::confused::confused:

    You apparently don't know much about the costs associated with bringing all these channels to your home? I'm not saying that DirecTV isn't making money, but rather that the fees associated with bringing these channels to you are considerable.

    Some people here might be able to throw numbers out better than I can... but the dollars add up when you are constructing a satellite, insuring a satellite, launching a satellite, and that's not even even counting license fees, encoders, uplink centers, as well as the employees to make it all work. I won't even get into the amount of money it costs them to offer a local channel market...

    It's also important to bring up the fact that the HD DirecTV makes available to us now is because of at least four of the most technologically advanced consumer satellites ever launched... with a fifth one soon to be in service. Let's also not forget that even with this new satellite going up, DirecTV won't magically have enough space to offer the HD channels becoming available in the next few years... not to mention all the 3D channels (possibly) coming out, so they'll have to continue to expand. Satellites have what, a 15 year life span (in general)? They'll also have to continually keep the satellite fleet in good condition by launching spaces/replacements...

    And that's not even bringing up HD programming costs...

    Agreed! I personally think the MRV fee is unfair (no matter how much it is)... especially given the upcoming DVR fee increase. However, I'm also aware that while I'd love the HD Access Fee to go away, I can certainly understand WHY it's there.

    This is correct! :)

    DirecTV has been 100% digital ever since they started... therefore they have ALWAYS been the current "standard".

    The MAJORITY of DirecTV customers are SD only. The majority of Dish Network's customers are SD only. Digital may be the current "standard" which DirecTV and Dish offer, BUT HD is not. It's a premium product.

    The majority of the people I know (mostly with Dish) would COMPLAIN to no end about charging SD customers extra compared to HD customers.... asking why do they have subsidize HD for the wealthy.

    Agreed! :)

    Agreed! :)

    Agreed! :)

    ~Alan
     
  17. Feb 1, 2010 #577 of 1107
    Alan Gordon

    Alan Gordon Chancellor

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    Doug, years ago, I read that some HD simulcasts were offered free to those who offered their SD channel, but I'm not entirely sure that's true for every channel?!

    I know I'm getting off-topic, but does anybody know if that's true for all channels, or just some?

    ~Alan
     
  18. Feb 1, 2010 #578 of 1107
    loknload

    loknload Cool Member

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    I've been using MRV for a few days now and I like it but there are alot of glitches that will need to be cleared up before I would consider paying for it. Trick play issues, audio/video blips, and playlist issues are a few I can think of. I may consider 1 or 2 bucks a month if those issues are fixed.

    I am also concerned about what will happen to those of us that don't have SWM once this comes out of beta. I know that there has been some speculation that Directv will offer a package to be able to do MRV and I hate to assume, but it will probably be some sort of SWM/DECA upgrade since they are saying not to go out and spend a bunch of money on networking equipment right now. Hopefully, they will leave the option of continuing MRV with the way it is now for those of us that don't have SWM and don't want to pay yet more money out of our pocket for equipment. And, hopefully, any improvements or upgrades to MRV will be available to those of us without SWM. Otherwise, I can do without it.
     
  19. Feb 1, 2010 #579 of 1107
    sko58

    sko58 Cool Member

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    It's your choice to spend the same amount of time reading other posts of lesser quality. I respect your choice.

    Well said.

    My point concerning your previous comments was directed more at the perception it gave than anything else. You originally said "So in essence all that additional fee does is to help bring all HD to your home..." The HD Access fee doesn't bring "all HD" to your home - only part of it. Again, you and I both know the monthly fee they receive from customers for the HD Access fee *more* than pays for their costs associated with offering ALL non-pay-per-view channels in HD.

    HD Access means HD Access right? Not - access to all HD *except* these channels. This is a prime example of why people are getting sick of it and feel as if DirecTV is just finding ways to nickle and dime everyone to death.

    Now they/we can add MRV to the list as well. It's a shame.

    I don't blame you for DirecTV's rules or billing structure. I just disagree with the perception given that HD Access provides access to *all* HD channels. That's clearly not the case.
     
  20. Feb 1, 2010 #580 of 1107
    sko58

    sko58 Cool Member

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    First off, you give fair responses to each of my points and I can appreciate your point of view. Your comment quoted above was in response to my point about the HD Access fee. Here's my original comment: "Before saying stuff like "...in essence all that additional fee does is to help bring all HD to your home..." maybe you should check your facts first. The words "all HD" are far from appropriate and have no place in your comment - at least as it relates to any discussion of the HD Access fee." Honestly put, I don't see the source of your confusion. The HD Access fee provides access to HD channels that also have SD duplicates. However, that's not access to all HD channels. If you're going to say it gives access to all HD channels, then the others should also be included (MGM HD, Universal, etc.). That's my point. Saying "all" HD channels are included is misleading - and untrue.

    You're right. I don't know the exact costs of building & launching satellites and everything else that goes into bringing the channels to our homes. I'm sure it's astronomically high. I do, however, have experience on the radio side and - while it's mere peanuts when compared to satellite TV - I can at least relate to the big picture, if you will. This experience gives me a leg up on many other people - though a tiny leg up at that.

    With that said, you make it seem as if DirecTV is operating at a loss each year due to the expenses of just trying to keep up with demand. Are you saying DirecTV is not profitable? I doubt that's what you're saying. Because of that, your comments about the total cost are sort of lost on me - just being honest. Why? Well, they're still making money.

    All I'm saying is - let's stop trying to give the impression that they're spending all this money on technology - satellites, receivers, software, etc. - and that's the sole reason why they *must* charge us the fees they're charging us. That's simply not true. Sure - that's part of the reason. The *LARGEST* part, however, is to make a profit. Stockholders don't care about satellites and receivers, local HD markets, etc. They care about profits. Period. My securities licenses and just over $300 million in managed client stock portfolios prove this fact to be true.

    I'm splitting hairs here - so take this with a grain of salt. :) Yes - DirecTV has always been digital - but the signal they *used* to receive was analog. They converted it and sent it to their customers as a digital signal. Today, they no longer have to convert an analog signal to digital which reduces costs.

    Ah...I see. So that's why we HD subscribers must then subsidize 3D for the wealthy (referencing the 3D channel additions you mentioned earlier). Hmmm...

    Again - your points are well taken on my end and I appreciate the time you took to read and respond to my post. I'm not against DirecTV or I wouldn't have been a customer for so long. I'm just wondering when they'll wake up and recognize that we're no longer in the same place - economically speaking - where people will continue to put up with all these new fees and/or fee increases (reference the fantastic new rate increases coming in February).

    Nobody should wonder why the Feds are beginning to step in and question cable and satellite rates. Personally, I don't think that's a good thing but companies like DirecTV - unfortunately - have proven they can't take care of the problem themselves.
     
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