When I signed up for DTV service, a supervisor said I would get two AT&T reward visa cards at $100 each. The offer was to entice me to join DTV. I accepted the offer and expected it to be valid. I received an email to confirm both AT&T reward visa cards at $100 dollars each and did that. I received one card and waited for the other. Time passed and I checked daily to see the progress. Today I checked and lo and behold the second confirmation, which was approved, stated disqualified because-- "We're sorry, but our records indicate your service has been disconnected, which disqualifies you from receiving your reward." Now, that is not true, I have service and have not disconnected. Sooo, I call DTV and after the agent speaks with a supervisor, says I am not supposed to get two reward cards. I tell him that is what i was promised upon signing up with DTV, but he and the supervisor do not care. So AT&T approves it and DTV apparently rejects it. My thinking is what you are promised upon agreeing to accept service is a valid agreement. Am I wrong? A DTV supervisor put it through for me to get two reward visa cards, and that's what I think should occur whether or not that is their normal policy.