AT&T Approves, DTV Rejects

Discussion in 'DIRECTV General Discussion' started by Cavicchi, Feb 23, 2017.

  1. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,541
    617
    Dec 2, 2010
    Monterey...
    For a hundred bucks, I'd forget the whole thing. Waste of time, mostly yours.
     
    SledgeHammer likes this.
  2. inkahauts

    inkahauts Well-Known Member

    24,671
    1,460
    Nov 13, 2006
    Is it bundeled with any att services?
     
  3. Cavicchi

    Cavicchi Legend

    607
    27
    Oct 28, 2008
    Effort, PA
    No, and it is approved by AT&T. Upon chatting with AT&T, the chat person said the disqualification was an error--and then she replaced it with approved. I am now waiting to see what happens next.
     
  4. jimmie57

    jimmie57 Hall Of Fame

    9,752
    786
    Jun 26, 2010
    Texas City, TX
    Hang in there. They offered, you accepted, they owe you. It is the principal of it.
     
    Cavicchi likes this.
  5. Cavicchi

    Cavicchi Legend

    607
    27
    Oct 28, 2008
    Effort, PA
    Not to me. Time I have plenty of. I strongly feel people should get what they're promised.
    Thanks, at last I feel someone understands. "They offered, you accepted, they owe you. It is the principal of it."
     
    Rich likes this.
  6. inkahauts

    inkahauts Well-Known Member

    24,671
    1,460
    Nov 13, 2006
    Well of course they owe you if you have met the requirements which it seems you do. But there's been plenty of people here that haven't in the past and then get mad when DIRECTV catches them trying to pull a fast one. That's why i asked earlier. That and looking for what may have caused it.

    Sounds like there isn't even a reasonable reason it was denied by mistake.

    I'd keep going forever till I got my money on this one too. Glad it sounds like they are getting it to you.
     
    Cavicchi likes this.
  7. Rich

    Rich DBSTalk Club DBSTalk Club

    34,967
    1,725
    Feb 22, 2007
    Piscataway, NJ
    I dunno, sometimes principles outweigh price. Something to do with honor, a concept D* has always ignored.

    Rich
     
    Last edited: Feb 26, 2017
    Cavicchi likes this.
  8. Rich

    Rich DBSTalk Club DBSTalk Club

    34,967
    1,725
    Feb 22, 2007
    Piscataway, NJ
    Glad I'm not the only who thinks this way.

    Rich
     
    Cavicchi likes this.
  9. Aridon

    Aridon Mentor

    190
    25
    Mar 12, 2007
    Yeah it is the principal of it all. I record all conversations with reward offers and rebates while on the phone. That way promises are documented and when things don't work out simply sending the MP3 file with the conversation tends to get things fixed really quickly.
     
  10. Cavicchi

    Cavicchi Legend

    607
    27
    Oct 28, 2008
    Effort, PA
    In this case, the proof is in two reward cards issued to me--with confirmation numbers and shown on the AT&T Reward Center. Thus, they can't deny two reward cards were issued to me. I received one, and now waiting for the other.
     
  11. SledgeHammer

    SledgeHammer Icon

    3,068
    447
    Dec 28, 2007
    Have you tried going to somebody more higher up? Obviously you aren't going to get anywhere with the normal CSRs.
     
  12. SledgeHammer

    SledgeHammer Icon

    3,068
    447
    Dec 28, 2007
    Yeah, but how much time are you going to spend on getting a $100 gift card, which when you're dealing with AT&T, chances are pretty good you're not going to get it?
     
    Last edited: Feb 26, 2017
    dp35654 likes this.
  13. Rich

    Rich DBSTalk Club DBSTalk Club

    34,967
    1,725
    Feb 22, 2007
    Piscataway, NJ
    After all the years we've been saying call Retention, you'd think that would be the only place informed folks call. Why go thru all the BS when you can talk to someone who, at least, has some idea what you're talking about and can actually help you?

    Rich
     
    dp35654 likes this.
  14. Rich

    Rich DBSTalk Club DBSTalk Club

    34,967
    1,725
    Feb 22, 2007
    Piscataway, NJ
    I dunno, I just went thru a nasty thing with an Amazon seller (watch out for these "sellers", they don't adhere to the same return policies as Amazon has) over a $99 item. Long story short, Amazon got the seller to pony up a refund (that I really didn't care about) and Amex did too. I called Amex and cancelled that refund. I could have just let it go but the principle...you just can't let people do things to you without fighting back, I think.

    Rich
     
    dp35654 likes this.
  15. SledgeHammer

    SledgeHammer Icon

    3,068
    447
    Dec 28, 2007
    I fight back, I just consider bang for the buck :). I might spend a day or two (at work) on the phone trying to get the gift card, but then I'd give it up because I'd consider the value of my time. And $100 / 16 = $6.25 / hr :) if I spend 16 hours on the phone lol. That's not even minimum wage in most states. Even if you only spend 8 hrs working on getting the gift card, that's still only $12.50/hr.

    This is actually how the IRS works believe it or not since tax season is coming up :). They know when you cheat on your taxes, or even if you fudge a few numbers a bit since its all computerized these days. They just won't go after you unless they expect to recoup $x/hr to cover their costs.
     
    dp35654 likes this.
  16. slice1900

    slice1900 Well-Known Member

    10,654
    1,541
    Feb 14, 2013
    Iowa
    Yes, but for the IRS it is a simple business decision. The IRS is supposed to work for the people, you don't really want them making examples of people who cheat on a $5 deduction to Goodwill, or flip a 45 and 54 to accidentally lower their taxable income by $9 because that costs every taxpayer. Only go after the ones where they can get a return on their investment, that's what I say!

    For personal matters it is a different story, someone has to keep companies that have broken systems or are just plain crooked on their toes, even if the amounts are small. I will go after online retailers that screw me even if it is only $10, just as a matter of principle. Not everyone has to fight these little battles, but enough of us do to preserve the incentive for companies to fix the problems in their system to lead to these sorts of errors.

    Once in a while you get an error made in your favor that compensates you for your time. For example, I had an online company send me the wrong brand of contact lenses back in 2015 and wanted me to pay shipping to return them. I emailed them four or five times trying to explain to them that I wasn't going to pay to ship something back that wasn't what I ordered, but they just couldn't send me a free shipping label for me to return them. I finally called my credit card company, filed a dispute, included all the correspondence, a copy of the original order and a picture of what I got from them.

    I assumed that would get them to finally send me the damn shipping label as I told the credit card company if they did that I'd return them and drop the matter. They didn't, so I ended up having the entire $150 charge reversed. Since the lenses were the right prescription just the wrong brand, I decided to give them a try and they worked fine, so I had months worth of free contacts. I still buy my preferred brand, but I guess I know an alternate I could use in a pinch if mine were out of stock.
     
  17. SledgeHammer

    SledgeHammer Icon

    3,068
    447
    Dec 28, 2007
    Anything you pay with a credit card is easy. Just file a dispute with the CC company and you'll win 99.99 times out of 10 :). Getting a gift card from a large corporation that you got jipped out of is a whole different story. There is no easy path to victory.
     
  18. dp35654

    dp35654 Member

    82
    3
    Jun 27, 2016
    IL, Grundy...
    I was told though at&ts community and the President's office of att network that att carriers are just brands so what was told to me Was I was dealing with a 3rd party. We'll I'm sorry but dtv recovery telemarketing has gotten my information from ATT to tell me I was eligible for upgraded packages equipment and services that were all included. And the office handling DirecTV told me I was more than welcome to reactive standard box and drop down to family but prices are different now and I think you have to rent standard box.So if it's like the att stores they carry Samsung phones but don't own them out right So since DirecTV is a part of the att family do they just own the brand name? Not actual full company ?

    Sent from my 9020A using Tapatalk
     
  19. dp35654

    dp35654 Member

    82
    3
    Jun 27, 2016
    IL, Grundy...
    What if you have a text from an agent regarding changes and prices. The problem is I have a flip phone and don't know how to copy messages

    Sent from my 9020A using Tapatalk
     
  20. dp35654

    dp35654 Member

    82
    3
    Jun 27, 2016
    IL, Grundy...
    I believe there computers edit prices or certain things that are like when you read a ad it states not to be combined with any other discount sale's or such.just like they don't tell you if you got a discounted device you can't use mobile hot spot and hook up to laptop great my rollover +2 GB is on flip phone and the other the tablet says not shared!

    Sent from my 9020A using Tapatalk
     

Share This Page

spam firewall