My D12 finally died last month, I have been debating a H24 or a client. Today I decided to deactivate it and save a few dollars. My bill just posted so it's the start of the new cycle,so there shouldn't be any problems. First I call the 855-422-1614 number and get connected quickly. The nice lady asked for my information and what the problem is. I explain my D12 is DOA and will not power up. She asks for the error code. I tell her there is error code because the D12 will not power up. Then she says I don't have the protection plan and this is the protection plan number. But she can send a truck fo a $100. I'm curious what a tech can do for a dead D12. She says he can confirm it's dead. Then I ask to just remove the D12 from my account, she can't do that and transfers me. After a 20 minute wait I get connected. it takes another 25 minutes it remove from my account. I ask if they want a dead D12 returned, he says no . I get a e-mail confirming the changes to my account. I click the link to see the order changes and I owe them an additional $15 for prorated charges. AT&T can't do the little things without drama. If any more of my equipment needs replacement I seriously doubt that I will want a new 2 yr commitment.