AT&T can't deactivate a D 12 without drama

Discussion in 'DIRECTV General Discussion' started by TANK, Apr 29, 2020.

  1. TANK

    TANK Icon DBSTalk Club

    967
    13
    Feb 16, 2003
    FLORIDA
    My D12 finally died last month, I have been debating a H24 or a client. Today I decided to deactivate it and save a few dollars. My bill just posted so it's the start of the new cycle,so there shouldn't be any problems.

    First I call the 855-422-1614 number and get connected quickly. The nice lady asked for my information and what the problem is. I explain my D12 is DOA and will not power up. She asks for the error code. I tell her there is error code because the D12 will not power up.

    Then she says I don't have the protection plan and this is the protection plan number. But she can send a truck fo a $100. I'm curious what a tech can do for a dead D12. She says he can confirm it's dead.

    Then I ask to just remove the D12 from my account, she can't do that and transfers me.
    After a 20 minute wait I get connected. it takes another 25 minutes it remove from my account.

    I ask if they want a dead D12 returned, he says no .

    I get a e-mail confirming the changes to my account. I click the link to see the order changes and I owe them an additional $15 for prorated charges.

    AT&T can't do the little things without drama. If any more of my equipment needs replacement I seriously doubt that I will want a new 2 yr commitment.
     
  2. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,395
    1,354
    May 17, 2010
    USA
    Things could be worse. Your DIRECTV bill could be printed in Spanish and reading it could be considered as viewing a PPV! :rolleyes:
     
  3. TANK

    TANK Icon DBSTalk Club

    967
    13
    Feb 16, 2003
    FLORIDA
    I just checked my account and found I now have a $16 credit.
     
  4. trh

    trh This Space for Sale

    7,329
    690
    Nov 2, 2007
    NE FL
    Since your D12 died, you could have gotten a replacement w/o a contract extension.
     

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