ATT CSR Hell

Discussion in 'DIRECTV General Discussion' started by DirectMan, Feb 16, 2019.

  1. TheRatPatrol

    TheRatPatrol Hall Of Fame

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    I was asking what kind of problem he was having that lead him to call them in the first place.

    My thoughts - as sad as it is to say, the old D* as we knew it gone, AT&T is now in charge and there’s nothing we can do about it. For those that don’t like it, it might be time to move on.
     
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  2. compnurd

    compnurd Hall Of Fame

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    Yup. You can always switch to dish and have a soft picture
     
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  3. z28lt1

    z28lt1 Legend

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    In summary:
    My ATT Wireless Unlimited Plus plan us supposed to come with a $15 credit off of DirecTV (that I am getting exactly as a should) and Free HBO (that I am not getting). I was calling about the free HBO, which is supposed to come automatically with no action on my end.
    AT&T Unlimited Plus - Never pay data overages again.


    There is some underlying issue with my account -- it is an old account that was originally sold through Bell Atlantic in the late 90s. As such, it seems they have problems with it. My sports packages NEVER auto-renew, no matter what. Last year as a loyalty gesture they offered me Free HBO for 6 months. They actually added a second HBO, and then credited me for that one, but I still had to pay for the first HBO (yes 2 were on my account). The fixed that by just giving me a $100 bill credit or something, so there is something going on in my account. But they just want to pass the buck and no one wants to take any ownership of my issues. First person who told me the wrong thing said that I had to get free HBO through ATT WatchTV, which is true if you have the NEW ATT unlimited plan. My old one, per the link above, should get it with standard sat-based DirecTV. When I explain that (politely) I get "disconnected"
     
  4. DirectMan

    DirectMan AllStar

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    I just called the ATT line and the CSR told me that her computer is down for at least the next two or three hours. Never had that happen when the account was at D*.
     
  5. codespy

    codespy The Pack is getting sacked!! DBSTalk Club

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    I’ve had that happen even with the old DirecTV. I’d usually call 6-8 times a year, and once or twice there systems were updating and couldn’t do anything. It’s possible you’re experience was different.
     
  6. DirectMan

    DirectMan AllStar

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    Called the ATT line again today for D* service and the CSR told me that her computer is down for at least the next two or three hours. Two days in a row? Glad I have Verizon for my cell phone it is a pleasure dealing with that company.
     
  7. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    And yet I have called Verizon Wireless when their computers are down. :)
     
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  8. slice1900

    slice1900 Well-Known Member

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    Honestly people try to blame everything on AT&T. If they called and after waiting on hold a half hour finally got a CSR who apologized and said "we're short staffed today because there was a blizzard and half the people here couldn't make it in to work" they'd blame the blizzard on AT&T!
     
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  9. DirectMan

    DirectMan AllStar

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    Called the ATT line again today (sunday) for D* service and the recording said unusually heavy volume means long wait. I gave it 5 minutes but was unwilling to give it an hour which is likely.

    For two days in a row the computer was down. Now an exceptional event (a Sunday happens every week 52 weeks in the year). I guess staffing for demand is not in the ATT playbook.
     
  10. b4pjoe

    b4pjoe New Member

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    Damn it is snowing here. AT&T is at it again! :D
     

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