Unfortunately I am yet another customer who finally gave up and left after being a customer for 17 years. Long story short, they deactivated one of my DVRs without telling me, but still continued to bill me every month for it. I didn't notice for several months as it was attached to a tv that isn't used very much. When I called, they were unable to reactivate it so were forced to remove it from my account and readd it. No problem on my side until the next month I looked on my bill and I was charged $199 for a new DVR. This is the same DVR that has been in my home since Directv and Tivo split many years ago. AFter a 3.5 hour phone call and being transferred to multiple departments, I finally convinced them they did not send me new equipment and I should not be charged for a new DVR. I also reviewed my account as I have done every 6 months for 17 years or so, to try and lower my bill. They did apply some discounts but also put me under a 2 year contract without telling me, because of the supposed new DVR. I had to call back and that was another 2 hour phone call between multiple departments to have them guarantee that I would no longer be under contract if I decided to quit (which I had pretty much already decided I was doing). This was only the most recent issue but this entire year, I have talked with ATT at least 20 times, totally probably about 2 weeks worth of total time, all over account/billing problems, and one technical problem. Once was arguing with them that the mini-genies do not actually have the ability to record but just tell the genie to do the recording. That was a fun one as they knew absolutely nothing about their own equipment. I was originally trying to lower my bill by replacing my 2 DVRs with mini-genies to lower my bill but they told me the mini-genies were the same cost per month and would provide the same functionality. I had to explain I would be going from 9 tuners to 5 (ok yes there are 7 in a genie but only 5 are active) for the same cost. I finally pulled the plug and cancelled. Dish TV here I come. Ok, maybe not exactly long story short but that was my experience.