ATT TV - a little review

Discussion in 'Internet Streaming Services' started by lparsons21, Apr 27, 2020.

  1. harperhometheater

    harperhometheater Legend

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  2. harsh

    harsh Beware the Attack Basset

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    The business structuring part probably isn't all that complicated. It is the implementation of the separation that might get sticky.

    Assuming that the billing system is consolidated as part of the spin-off, I can't imagine that merging the two billing systems without hosing bundling and promotional discounts would be a trivial task -- no matter which system it goes to. Will AT&T send them off with a copy of their existing systems and some fraction of the personnel or will they need to do something different?

    Another system that may have to be divided up is the customer support system. Personnel distribution may be an issue here as well.

    Finally, will they develop a new equipment service organization, restart a previous one or contract with AT&T for installation and, more importantly, customer equipment maintenance?​
     
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  3. NashGuy

    NashGuy Well-Known Member

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    Yeah. But I imagine that AT&T, with input from TPG, has been developing those separation plans for the past few months. I wonder about billing too. Perhaps customers who have another AT&T service (e.g. broadband) in addition to video will still see unified billing from AT&T while those who only have video will see their billing shift over to the new DTV. Customer support was probably already divided, with certain agents dedicated to each product. The ones who support DTV, AT&T TV or UVerse TV will just become DTV employees, I suppose.
     
  4. compnurd

    compnurd Hall Of Fame

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    I doubt customer support is actual employees. Most of that is outsourced to one company where the person you are calling could support 5-6 different companies
     
  5. harperhometheater

    harperhometheater Legend

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    Which explains why they’re so knowledgeable with the equipment you’re calling in about!!!
     
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  6. harsh

    harsh Beware the Attack Basset

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    Time elapsed isn't a guarantee that a plan is good. If the plan isn't great, it is likely that the execution of that plan will be no better. This applies to the account system as well as the customer support system. The old DIRECTV account system is probably off the table as it isn't set up for Uverse or AT&T TV type accounts but the AT&T system may have a lot of AT&T baggage in it.

    The acquisition was supposed to take advantage of synergies and when the deal falls apart, those synergies are lost and the compromises must be rooted out.
     
  7. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    Don't worry about it. It isn't your responsibility (or mine). DIRECTV will take care of the challenges.
     
  8. NashGuy

    NashGuy Well-Known Member

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    Yeah, level-1 support is probably outsourced. Those folks are basically just script readers who typically know little about the actual service.
     
  9. compnurd

    compnurd Hall Of Fame

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    Oh it usually goes way higher then level 1 being outsourced
     
  10. Davenlr

    Davenlr Geek til I die

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    I was going to try to 14 day test to see if they fixed the server I use that kept cutting me off, but before I did, I was checking to see how much the red zone channel was (Its $11 on YouTube), but I don't see it. Is it not offered on ATT TV?
     
  11. b4pjoe

    b4pjoe DBSTalk Club DBSTalk Club

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    Nope.
     
  12. compnurd

    compnurd Hall Of Fame

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    Until that Sunday Ticket contract expires i dont expect any movement on anything NFL related for Directv or ATT TV
     
  13. NashGuy

    NashGuy Well-Known Member

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    You may be right. That's been the conventional thinking, anyhow. But who knows, maybe there will be a surprise announcement about the availability of NFL Network and/or NFL Red Zone when DirecTV Stream is officially announced before long. Regular season starts on Sept. 9, although the NFL Network will be carrying 23 preseason games starting on Aug. 12. It's possible that the DTV Stream launch happens prior to either date. Nothing to do but wait and see...
     
  14. NashGuy

    NashGuy Well-Known Member

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    Another option as of today: Hulu with Live TV just added NFL Network to their main $65/mo package and now offers RedZone as part of a $10/mo Sports Add-On.

    Hulu’s live TV service gets NFL Network and RedZone ahead of 2021 season

    Meanwhile, FuboTV and YTTV have both been including NFL Network in their main $65/mo packages while offering RedZone as part of their $11/mo Sports Plus add-ons. So all three are very similar with regard to those two channels. AT&T TV is the odd man out with neither.
     
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  15. compnurd

    compnurd Hall Of Fame

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    And nothing magically happened the last two years either.. This will be year 3 that Directv and the NFL tried to renegotiate the Uverse/Directv Now NFL contract and the NFL wouldnt touch it unless Sunday Ticket was involved and they got paid more
     
  16. Davenlr

    Davenlr Geek til I die

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    Other than YTTV, are any of the other options in 60 fps 1080P/720P?
    I tried Sling, and the motion artifacts are horrible, so I am guessing its at 30 fps.
    Fubo is out because it is missing my main daytime news channel
    Havent looked into Hulu. Is it 1080P60? How about audio?
     
  17. raott

    raott Hall Of Fame

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    I'm going to be looking hard at HULU Live in about a month. Even with ETF, it may be worth it.
     
  18. compnurd

    compnurd Hall Of Fame

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    I think Hulu is mostly 720P except for on demand. However the Hulu bit rate is half of ATT and YTTV Widely regarded as one of the worst live TV PQ
     
  19. Davenlr

    Davenlr Geek til I die

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    Thanks. That is why I got rid of Xfinity. Could not stand their 720p over compressed video. it was great before they went to X1
     
  20. NashGuy

    NashGuy Well-Known Member

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    Nothing "magical" is happening this year either, but something legal is -- the owner of DTV, AT&T TV Now and Uverse TV is changing. They may have already informed the NFL that there will definitely not be submitting a bid to keep NFL ST, in which case, what would the NFL have to lose by entering into the same kind of carriage agreement for NFL Network and NFL RedZone with AT&T TV and Uverse TV that it has in place with lots of other MVPDs and vMVPDs? I don't see why the NFL wouldn't want to take some extra money or why DTV wouldn't want to offer those channels to all their subs.
     

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