After reading the multiple posts in here about existing customers getting the HD fee waived for 24 months (with autopay on their account), I figured I'd give it a shot. My first call was disconnected 5 minutes into it. :nono2: My second call lasted 22 minutes and I'm not 100% sure what this second CSR did. The first CSR I spoke with said I qualified (as long as I remained on autopay and at the choice xtra package level -- no problem there). I spent a lot of time on hold with him because every time he did a refresh on my account, it kept giving him a different answer as to whether I was already enrolled in autopay (which I have been since the first bill). He then had to transfer me and the next CSR had a very, very heavy accent (Indian call center?). I'm not sure what she actually did... it sounded like she was trying to get me approved for free HD for life (instead of just the 24 months I was shooting for). Through the accent I think I heard that the request has to go to some other department and they'll approve or deny the request in the next 8-10 business days. What the heck? Well, 10 business days is still before my next bill, so if they deny me, I'll just call back in and do the CSR roulette and see where I wind up!