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ATTN: Current customers, Eastern Arc

Discussion in 'DISH™ High Definition Discussion' started by projectorguru, Nov 19, 2008.

  1. ehb224

    ehb224 Legend

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    Apr 3, 2008
    Well, I did NOT get my eastern arc install. I was originally scheduled for yesterday but the installer called and said they had no one in their area (translation: they did not have enough jobs in St. Augustine to warrant the drive from Jacksonville! I learned this on my initial Dish install from the installer, who came out on my THIRD scheduled appointment!). I was rescheduled for today and the company then called me back and said that they have not been trained in Eastern Arc installs!!!!!!:nono2:
    Understand that I work 6 days a week (sat--thurs) and have college courses on the 7th (fridays) so I have to stay home from work for the install and I have currently lost 2 days and cannot lose any more right now!!!!!:mad:
    I spent over an hour on the phone with dish just now and, after being transferred from person to person they are giving me a month of free service (but only after saying that this is the kind of thing that would drive me to DirecTV in a heartbeat!) I also had to point out that I have the Everything pack with HD platinum and 2 DVRs so I am NOT one of their $40/month customers!
    Also, I have been without locals since the work order was put in. At first they were telling me I could not get my locals back but I said why can't they cancel the order since I am not available to be home for the install now! They could not figure this out themselves.

    I guess I will try and change my Christmas vacation plans if I can and try to be home for a day or two and reschedule the install for then since I DO want my HD locals!

    Funny thing is they had NO problem bumping me two days in a row but when I asked them to bump somone else they said they could not do that!!!!! Guess that makes me special since they COULD bump me!:rolleyes:

    Sad part is when I made the initial appointment I explained about my work schedule and said that if there would be similar problems as I had on the initial install I couldn't do it. I was repeatedly assured that there would not be.:nono2:
     
  2. CorpITGuy

    CorpITGuy Godfather

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    Apr 11, 2007
    Wow... that's awful. I think I'd send an email to c e o at e c h o s t a r . c o m and complain. Personally, I'd also consider switching providers... and I'm a loyal Dish customer. That's just ridiculous.
     
  3. Bill R

    Bill R Hall Of Fame

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    Dec 20, 2002
    I agree, send an email to the CEO group. One of the (many) reasons that DISH is losing customers is because of things like this. DISH needs to hear about it and take action to see that it stops happening.
     
  4. mchouse

    mchouse Mentor

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    Apr 2, 2007
    How do you have time to watch TV with working 6 days a week plus college ??
     
  5. ehb224

    ehb224 Legend

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    Apr 3, 2008
    Part time, Literary Braille and ASL courses--work related.
     
  6. bobukcat

    bobukcat Hall Of Fame

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    Dec 20, 2005
    Thanks Bill, I got the Purple cards a couple of weeks ago so I'm hoping for a 1000.4 install to clean up the clutter of two dishes on the roof. Now we just need WKRC to quit holding out so we have all 4 major networks in HD via Sat.
     
  7. nostalgiaguru

    nostalgiaguru AllStar

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    Aug 12, 2008
    OK, just got the 2nd dish installed for my HD locals, and the picture looks great. But, there's no card installed. Since there's no purple card, do I just think I'm getting HD picture?
     
  8. Bill R

    Bill R Hall Of Fame

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    Dec 20, 2002
    The local market HD channels from the 77 degree satellite do not require a new card (yet). However the SD local channels do but since you have another dish you are getting yours from the other satellite (so am I).

    I have no idea of why DISH is using Nagra 2 for HD local channel and Nagra 3 (new purple card required) for SD local channels from 77 but they are. That will change in a couple of months and all slots and all channels (except a few) will require the new card.
     
  9. BNUMM

    BNUMM Hall Of Fame

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    Dec 23, 2006
    What kind of training do you need to install an Eastern Arc Dish? I received no training on them and I have had no problems installing the dishes. The main difference is you point the dish to the southeast.
     
  10. Bill R

    Bill R Hall Of Fame

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    Dec 20, 2002
    Bob,

    It is a MUCH bigger issue that just WKRC holding out. The problem is with their parent company, Newport LLC. They are not allowing DISH to carry any of their HD locals. They want additional fees from DISH to carry their stations. Some markets are "worse off" than ours. They are missing several HD locals. I don't know when a settlement will be reached but I was told, again, this week, that "we are very close" (that came from a Newport LLC spokesperson).
     
  11. TE_DSMIA

    TE_DSMIA Cool Member

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    Mar 13, 2008
    Sorry if this is not in the right thread, feel free to point me in the right direction!

    I am in Des Moines Iowa, and I THINK our Locals are now in HD here from what I have read, but I am not sure how to get them on my guide etc. I know that DTV has local here now.

    I think I have the 1000.4 dish as they just installed a new one about 3-4 weeks ago, but I'm not really sure how to tell other than to try to find the work order.

    So is there a trick to get them or do I just pray and call Dish?
     
  12. Bill R

    Bill R Hall Of Fame

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    Dec 20, 2002
    My bet is that you have a 1000.2 dish. Press menu, 6, 1, 1, and then check switch. If that screen show 110, 119, 129 you have a 1000.2 dish and that is why you can't get your HD locals. The Des Moines HD locals are on the 61.5 satellite (ch 5150 -5153) and you will not see them in your guide unless you have a dish pointing at that satellite and subscribe to your locals.
     
  13. TE_DSMIA

    TE_DSMIA Cool Member

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    Mar 13, 2008
    Well shucks.....

    I do have locals (and Turbo HD Platinum etc...) but not in HD so basically I have to have them come out and put up ANOTHER dish......man my brother in law had to do nothing he just turned on his TV and BOOM had locals in HD.
    Also what if I can "see" the 61.5 Sat with my dish...no way to add it?
     
  14. digital223

    digital223 Legend

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    Dec 18, 2002
    James,

    I read thru these threads, and I am confused.
    Is Dish doing these free1000.4 installs only for existing subs that can't receive their locals. Or can anyone that has received their new smart cards request the new 1000.4 ?
    I would like to get rid of the 2 500's on my roof. I also believe there is additional beneifits re PQ at the new locations.
     
  15. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Apr 17, 2003
    Michiana
    I believe the only "free" installs are for those needing the dish for locals.
    If I'm reading the reports correctly that includes a programming commitment.

    (I don't have any special knowledge, just remembering what I've read here.)

    I would not expect a free install for someone who does not need the dish in DISH's eyes.
     
  16. digital223

    digital223 Legend

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    Dec 18, 2002
    Thanks James.
     
  17. BNUMM

    BNUMM Hall Of Fame

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    Dec 23, 2006
    The retailer I install for was told that existing customers (on the Eastern Arc) can only get a free install (with a new commitment) for a 61.5 dish at this time.
     
  18. Bill R

    Bill R Hall Of Fame

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    Dec 20, 2002
    It seems to vary a lot by area. Our HD locals (Cincinnati) have only been available since Nov 19th so it is way too early to conclude exactly what DISH's "rules" are but here is what I am hearing (from my local retailer) in my market: If a customer has ANY SD receivers on their account along with ViP receivers they get a wing dish (for the 77 degree satellite). If they already have a wing dish for 61.5 (which a lot of people do because of the problem with 129 around here) they get a 1000.4 dish and their other dishes (unless they have international channels from 118.75) are taken down. If a customer has a 1000.2 dish, (normally) they will get a wing dish (for 77). All NEW customers will get a 1000.4 dish. LOS issues can change what dish a customer may get. He added they he HOPES that he does not have to go back next spring and change out those customers (the 77 "wingers") again.
     
  19. TE_DSMIA

    TE_DSMIA Cool Member

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    Mar 13, 2008
    I just got off chat with Dish Tech and they told me I can't get a 1000.4 unless I am a new HD only customer as the 1000.4 will not work with SD receivers , so they have to install a wing dish (no cost or commitment) he said the 1000.4 may be available to existing customers one day but they will have to be HD only...?

    So looks like I get a wing dish.
     
  20. Jim5506

    Jim5506 Hall Of Fame

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    Jun 7, 2004
     

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