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Audience & some Premiums On Demand not available?

Discussion in 'DIRECTV Programming' started by coolman302003, Oct 25, 2013.

  1. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    Jun 2, 2008
    Is anyone else receiving a Not Available message on the following On Demand portals:

    1239 Audience

    1501 HBO
    1515 MAX
    1527 STARZ
    1545 SHOWTIME
    1553 TMC
    1556 FLIX

    I actually first noticed this yesterday evening around 5PM ET and was surprised to not find any other threads regarding it though.
    I checked all other On Demand portals and they are working. I have also menu reset the HR34 receiver.
  2. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    May 17, 2010
    I checked and all of those VOD channels are working now.
  3. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    Jun 2, 2008
    I did a double menu reset to clear the Guide cache a little after starting the thread, now everything has loaded back except the same 7 VOD portals I have listed above. Still receiving Not Available when attempting to access them.

    Some additional troubleshooting I did, if I go online and pick a title from the above networks and select the option to watch On Demand on TV it appears in the playlist and begins downloading.

    If I find something in the Guide on the above networks that is also available OD and go to View Upcoming, I can select the title and being playing instantly or download.

    If I Smart Search a title that is available OD on the above networks I can begin playing instantly or download.
  4. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    Jun 2, 2008
    Well two and a half days later and I am still receiving a Not Available message when attempting to access Audience, HBO, MAX, STARZ, SHOWTIME, TMC & FLIX On Demand portals on the HR34... Not really sure what the issue could be as all the other On Demand works :confused:

    The current workaround to access this content is by adding through the website, Smart Search, or through View Upcoming in the Guide. Because of this, that has to rule out the VOD servers being down since the content is accessible when using those methods.
  5. peds48

    peds48 Genius.

    Jan 10, 2008
    I would try repeating satellite set up, and then repeat the network set up.
  6. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    Jun 2, 2008
    Okay, so now Audience, HBO, MAX, STARZ & SHOWTIME are back up. I believe D* had them down to update them to the new interface that they are changing to, which has the large posters (much like the D* Cinema VOD Portal) instead of the traditional list view they have had. Channel 1100 is the example of the new interface I am referring to. Its unfortunate that the new interface no longer allows you to quickly change to the previous or next VOD portal with the << >> buttons as before, I really will miss that option.

    I assume they are working on updating A LOT of others to the new interface because I now am receiving Not Available on the following:
    1002 CBS
    1202 CNN
    1206 ESPN
    1208 ESPNU
    1218 Golf
    1235 Esquire
    1245 TNT
    1246 truTV
    1247 TBS
    1249 Comedy Central
    1256 TCM
    1260 WE tv
    1278 Discovery
    1280 TLC
    1282 Animal Planet
    1283 Nat Geo Wild
    1284 Science
    1286 Destination America
    1294 HUB
    1298 Boomerang
    1347 Al Jazeera America
    1404 Galavision
    1408 UniMas
    1445 MTV tres
    1553 TMC (still not available)
    1556 FLIX (still not available)
    1564 IFC
    1605 Sportsman
    1606 Outdoor Channel
  7. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    Jun 2, 2008
    They must be working on them right now as I am typing this because I went back and checked now I have all VOD back up except CNN, Spike, TCM & Outdoor Channel. Interestingly though all of the ones that were Not Available are back with the normal interface except TMC & FLIX which are back with the newer interface that HBO, MAX, STARZ, SHOWTIME, Audience & D* Cinema have.
    The Freeview portals for HBO (1502), Starz (1528) & Showtime (1546) still have the normal interface.

    EDIT: CNN VOD back up
  8. Billzebub

    Billzebub Godfather

    Jan 1, 2007
    Pittsburgh, PA
    I have the same problem since the software on my HR34 was updated on 10/22. Restarted the DVR, reauthorized my programming and no help. Audience Network, HBO, Showtime, Cinemax and STARZ still missing although they are available on my HR24 and HR22. Called DIRECTV and went through some steps until they finally sent a note to their engineers. Before I left home on Monday restarted twice to clear the guide. We'll see if that worked when I return home on Friday.​

    EDIT : Returned home on Friday and all my on demand channels are back
  9. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    Jun 2, 2008
    I wanted to post an update that I now have all On Demand back. :) :righton: Thank you all for the help!
  10. webhype

    webhype AllStar

    Dec 28, 2007
    the channels you mention are still missing from my HR20 and 22, been like that for at least 5 days. Interesting I have been getting "Directv is downloading additional software" messages which I have let run through the process, don't know if this is a coincidence.

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