Audio dropouts?

Discussion in 'DIRECTV General Discussion' started by BKC, Nov 7, 2009.

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  1. Jan 10, 2010 #181 of 1365
    Stewpidity

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    watching the Pats/Ravens & having quite a few audio dropouts. I was watching on a different TV with Comcast and had no audio issues at all...this is getting annoying plus the Versus issue could cost them customer when my agreement is up in May
     
  2. Jan 10, 2010 #182 of 1365
    SFjr

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    It's really bad on the ESPN channels and our our local FOX HD via DirecTv. I have to switch over to the antenna to watch FOX HD because the dropouts are so bad.

    Like others, I notice them on most HD channels - of course, I hardly watch SD anymore, so I cannot vouch for what happens there.
     
  3. Jan 10, 2010 #183 of 1365
    swillotter

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    i'm a service tech for dtv and have gone to two case management calls for this problem in the last month . i hate being in this situation since there is nothing the tech can do to fix the problem..just replace the lnb..maybe the receiver and pray not to get a repeat on it...i've tried to educate customers that there is nothing i can do that dtv needs to fix it somehow
     
  4. Jan 11, 2010 #184 of 1365
    gitarzan

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    I have a growing list of issues with DirecTV including audio dropouts. My two years ends today. I really hate to leave but all of the problems have been annoying. Maybe I will see if I can suspend my service for six months or until new receivers or something better comes along. It will be a good to see how long I can go with off air locals and internet TV and catch up with my media center projects.
     
  5. Jan 11, 2010 #185 of 1365
    mrcon0728

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    Oct 19, 2007
    Jersey Shore
    I have been having many dropouts as well. HGTV, NFLST and other channels. This is getting frustrating, have been with D since the beginning. If these issues continue I just may finally switch to FIOS. I would hate to do this because this issue and the HD DVR issues are the only real problems. Really would be hard to say goodbye to NFLST, which I get every year, but the audio is just becoming a major annoyance!
     
  6. Jan 11, 2010 #186 of 1365
    gquiring

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    If Verizon would increase their storage on their DVR I would switch tomorrow. I get too many outages because of rain since upgrading to HD.
     
  7. Jan 11, 2010 #187 of 1365
    tsduke

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    I emailed the ellen address about this issue again because calling does no good. I really didn't get much better help here when they called back. Said she couldn't find any info on the issue and wanted to replace my receivers. NOT!! I'm getting pissed now actually. This is ridiculous. Update the software already Directv and fix this issue!!!
     
  8. Jan 11, 2010 #188 of 1365
    gquiring

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    You need to get her office to look at this thread.
     
  9. Jan 11, 2010 #189 of 1365
    tsduke

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    Link was in my email and we talked about it. Claimed she couldn't read it without logging in. I was walking through an airport when she called so I didn't try to figure that out.
     
  10. Jan 11, 2010 #190 of 1365
    gquiring

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    I just read the thread from my laptop that has never logged into DBSTalk and I had no issues reading the thread. So another line from D* .......
     
  11. Jan 11, 2010 #191 of 1365
    brittonx

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    I have been having significant audio dropouts on only one station for the last 3 years. It is our local Fox affiliate coming over the satellite. (Channel 31 in Rochester, NY).
    It seems to be worse during Prime time and possible worse when two shows are being recorded but I cannot be certain of that.
     
  12. Jan 11, 2010 #192 of 1365
    brittonx

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    I wonder if the existing DirecTV STB hardware is becoming maxed out with all the new capabilities they have been cramming into them. With the sometimes sluggish guide and menu performance, I suspect the CPUs are at their limits.
     
  13. Jan 11, 2010 #193 of 1365
    gquiring

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    I sent an email to Ellen, lets see what happens.
     
  14. Jan 11, 2010 #194 of 1365
    BKC

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    One OTA channel, no cable, FIOS and UVerse are just things I read about on the internet, and with Dish no DNS..... I'm stuck here..... :nono2:
     
  15. Jan 13, 2010 #195 of 1365
    gquiring

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    I got a call from Ellen's office. They want to replace my DVR. I chatted for a few minutes with her office and they don't at this time see any issues with it being at their end. I don't buy it but the person who called did listen. My issues are still the nationals, I am not getting any drop outs on my locals (ABC, FOX, CBS or NBC). I did try and relay that on to her that if my equipment is at fault why do the locals have no issues? I can tune in TNT or SyFy and easily get a few dropouts each hour.

    So it looks like more people need to call in and log their issues. At this point they don't see a problem.
     
  16. Jan 13, 2010 #196 of 1365
    BKC

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    Of course it isn't their fault, is it ever? [​IMG]
     
  17. Jan 13, 2010 #197 of 1365
    brucegrr

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    Since I am the one who made the first (or second) contact on this issue.....I sent Directv another email (to their customer advocacy dept)

    On November 21, 2009 I contacted you about the problem with audio dropouts. I was told this issue was going to be looked at.

    I told you there was a large number of people complaining about this in the DBStalk forums.

    http://www.dbstalk.com/showthread.php?t=167900

    People are calling tech support and being told to reboot their receivers, etc. This of course does NOT fix this problem.

    A person posted today that they contacted Directv through this email feature and was told that the problem was not on Directv's end. If it is not Directv's problem then whose problem is it?

    If there are audio dropouts across a broad spectrum of channels then an individual broadcaster is not the blame. This is either a problem on the head end or a hardware problem. (either the DVR or a combination of the DVR and the audio equipment the customer is using)

    I would appreciate being contacted about this.

    Thank you for your help.


    I will let you know what response I receive.

    This is a Directv problem.
     
  18. Jan 13, 2010 #198 of 1365
    BKC

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    Cool. I contacted them on Nov. 13 and several more times since then and they called me once. No joy.......
     
  19. Jan 13, 2010 #199 of 1365
    BKC

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    In fact I just looked and I have seven different "Reference #s" LOL
     
  20. Jan 13, 2010 #200 of 1365
    brucegrr

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    Sep 14, 2006
    Ney, Ohio
    you are special :)

    I hope this problem get sfixed SOON.

    It is complete 100% BS for Directv to suggest this is not a Directv problem.

    I had audio dropout on three different channels last night.

    Bruce
     
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