Audio dropouts?

Discussion in 'DIRECTV General Discussion' started by BKC, Nov 7, 2009.

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  1. Nov 24, 2009 #81 of 1365

    mndwalsh Legend

    Nov 16, 2005
    agreed with getting worse. Watched a recorded Dexter last night and it happened at least 6-8 times. Recording was from 11/22
  2. Nov 24, 2009 #82 of 1365

    axiom Cool Member

    Sep 24, 2006
    Monday Night Countdown this week on ESPN HD had so many audio dropouts that I lost count.
  3. Nov 24, 2009 #83 of 1365 New Member

    Nov 24, 2009
    I have Direct HD and have Stuttering Audio on PBS, History and Science Channels. It is much worse on the PBS Channel. I talked to someone at Direct and he told me that they were having problems some kind of conversion process. I have been having this problem since installation and was told that they were working on the problem. I called several times and they told me I could take my business elsewhere. I would do just that if not for the holes in my new roof. It is just hard to believe that no one seems to care that their service is crummy. Maybe if enough of us complain, they will get it fixed.
  4. Nov 24, 2009 #84 of 1365

    BKC Icon

    Dec 12, 2007
    If I had a choice I would leave. :)
  5. Nov 24, 2009 #85 of 1365

    chrisfowler99 Legend

    Aug 23, 2006
    Same here...and a little bit at the beginning of this week's episode.
  6. Nov 24, 2009 #86 of 1365
    Gern Blansten

    Gern Blansten Cool Member

    Dec 28, 2007
    Seems that a majority of our recordings have sound drop outs with pixelation. Both network and DTV and is HD.
  7. Nov 25, 2009 #87 of 1365

    Macfan New Member

    Mar 5, 2009
    When it drops out, the display on my receiver switches modes. It appears to be related to a dolby signal that drops out or something. i have an Onkyo 807. One night it dropped out for several minutes, and I was able to get it back by switching sound modes to something else and switching back. So it is repeatable if you rewind and replay, but it seems to be there if you switch modes and switch back. So I don't know, but it sure is annoying!
  8. Nov 26, 2009 #88 of 1365

    berniec AllStar

    Nov 23, 2008
    audio dropouts all morning on ESPN-HD 10:30-12:30am ET
  9. Nov 26, 2009 #89 of 1365

    mjbvideo AllStar

    Jan 15, 2006
    I have no confidence that they'll fix it. If they do fix it then another bug will be introduced. Bank on it. If the new Tivo has the same problems with BASIC functionality then this 14+ year customer will take his $148/month business elsewhere. I don't have any of the sports packages so that pretty much levels the playing field for me.
    So for the past 1.5 years I keep hearing from the kool-aid drinkers that they are aware of problem xyz and it should be fixed in the next NR. Yada, yada, yada...blah, blah, blah. Why should we have to accept mediocrity?
  10. Nov 26, 2009 #90 of 1365

    gquiring Godfather

    Jan 8, 2006
    I don't think they will fix it either. These audio issues existed with the HD Tivo also. For a while the HR2x series was good on audio and then it became hit or miss with each firmware update. It's beyond my understanding how they continue to F this up and let it be broke.

    I have FIOS in my area, I have been waiting for the rumors that they are getting a bigger DVR in early 2010. Once that happens my 14 years with DirecTV will be over. I always liked them until I got that HD Tivo which was riddled with audio issues. And now the rain fade issues on the newer orbits is just driving me insane. For $136 bucks a month I am not happy.
  11. Nov 27, 2009 #91 of 1365

    blueoyster Legend

    May 3, 2007
    Sunday Ticket is the only reason I'm still with them.(OK maybe cause I can get STO and the Gonzaga hoop games also.) I've been with them for 13+ years so I've seen how good their PQ was in SD in the mid 90's to 2004. They had a pristine picture with very few audio drops. I'm sick of their phone crap. They do respond fast but problem resolution is a different story!!!:mad:
  12. Nov 27, 2009 #92 of 1365

    Rob77 Godfather

    Sep 24, 2007
    As I have said numerous times, the engineering staff is spending to much time worrying about bells and whistles and not worrying about good basic picture and sound quality. This will eventually hurt them badly.
  13. Nov 27, 2009 #93 of 1365

    Inches Godfather

    Jan 5, 2005
    I think I know why it happens and if anyone wants to dispute it, fine. It has to do with disk access. When the room was quite (no TV or computer) I heard a bunch of disk activity coming out of the DVR. There was nothing going on like recording a show but paid it no mind thinking it was doing some house keeping.

    While playing a recording with the volume low (while on the phone) I heard the audio drop out as the disk was making its noise. It seemed that if the disk access was a longer duration there was a video freeze as well. I tested this buy backing up a ways and the program played through with no brrrp or freeze.

    I have yet to test this on a live program since I do the bulk of my viewing off of the DVR.
  14. Nov 27, 2009 #94 of 1365

    gquiring Godfather

    Jan 8, 2006
    The audio dropouts we are experiencing have no picture issues. I can rewind 10 times in a row and the exact screwed up audio will repeat itself every time.
  15. Nov 27, 2009 #95 of 1365

    Inches Godfather

    Jan 5, 2005
    My theory (again):
    While recording there was one of those disk activities which would cause a hiccup in the recording. I have had these as well but I am making an assumption and have not proven this. I would have to watch a live program while recording it and hear the disk access.
  16. Nov 27, 2009 #96 of 1365

    seern Well-Known Member

    Jan 12, 2007
    Glen Allen, VA
    Well my issues with CNN have all been 'live' watching, but isn't even 'live' watching buffered on the hd so we are not actually seeing 'live' through put but a second or so delay. I am sure this is why if I am watching the same show on my H20 and HR 22, the H20 is slightly ahead of the HRxx. The only downer against this is the H20 is also having the drops and it has no hd.
  17. Nov 28, 2009 #97 of 1365

    BKC Icon

    Dec 12, 2007
    My disk makes noise 24/7/365 unless I unplug it.
  18. Nov 29, 2009 #98 of 1365
    Alan Mintaka

    Alan Mintaka New Member

    Oct 25, 2009
    I get a/v dropouts too. In my case there's a weird buzzing sound when the audio drops. When the video drops, it pauses with pixelation around the edges of things that were moving. Sometimes the audio drops out at the same time as the video, other times not. They both "catch up" with realtime when they resume, not much more than a second later.

    These dropouts are brief in duration but frequent enough to be annoying. And when they happen in a recorded program I'd like to keep, my diastolic goes over 100.

    There are threads in the DirecTV forum addressing these sorts of dropouts. Over there we seem to be of the consensus that these problems started occurring more frequently since the software upgrade to version 0x368.

    DirecTV reps on the board (don't know if they're employees yet, I just resumed service in Oct) are maintaining that these problems are caused by "marginal hard drives", and that improvements in the diagnostic software in the 0x368 upgrade have enabled detection of the hard drive problems. This interpretation is being met with some skepticism.

    Is it OK to post DirecTV thread links here? Here's the title of the forum and thread, anyway:

    High Definition Digital Video Recording (HD DVRs) | Is there any fix, or workaround, for the 0x368 stutter glitch?

    There is also talk that this started occurring during the "DLB NR", whatever that is. I posted a question about that at DirecTV so I might as well repeat it here - anyone know what that is? DLB NR? Is that a previous software/firmware upgrade?

    I came here from Comcast because of even worse service, so I can't complain in that regard. However in doing so I had to leave behind a TiVo Series 3 HD DVR which can't do satellite reception. I use it for Netflix and Amazon movie downloads now. When I see the difference in software and performance between the TiVo and the DirecTV HR22-100...

    Well, there goes my diastolic again. I'd better go for a walk!
  19. Nov 30, 2009 #99 of 1365

    n3ntj Hall Of Fame

    Dec 18, 2006
    I haven't noticed lots of dropouts on live TV, but I see lots of them watching prerecorded shows the past few weeks. I rewind to see if it happens again and the audio doesn't dropout the 2nd time. This test is done to see if the audio dropout was related to a signal/feed issue or a local issue. They all seem to be local (software/hardware) issues, at least the past several weeks for me.
  20. Nov 30, 2009 #100 of 1365

    SlimyPizza Legend

    Oct 14, 2006
    DLB NR: DLB= dual live buffers; NR=national release. I forget which update contained the DLB but it was only a couple or maybe three ago. That said, the excessive hard drive activity is a frequently reported disturbance which began a couple of updates ago. I too have noticed pixelation and audio dropouts during the excessive disk churning which occurs without warning or provocation. I have a HR20-700. Not only does the disk drive activity occur at the same time the a/v acts up but it occurs when DLB is not active, on multiple channels, and affects playback as well as live TV. I've been checking into ATT U-Verse as a result of this new "feature" on my DVR.
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