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Audio dropouts?

Discussion in 'DIRECTV General Discussion' started by BKC, Nov 7, 2009.

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  1. bigbrother52

    bigbrother52 AllStar

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    Jan 19, 2008
    Just to be clear VOS, this is I think, and hoped that you would also agree, that this a pretty good question, since this is now a long standing problem.

    VOS, do you have even the slghtest idea as to why the CSR's "do not" even have this probem listed on their 'sheet'?

    If they were at least informed of the problem, when one of the many subs that call in about an audio problem and get a CSR, just by having them know about it, leaves out the chance that during the course of the call that 'the powers that be' (also know as THEY) will not then try to make it sound like you're the only one with a problem or something has gone bad with your box...etc.
    It leaves some of us feeling stupid for reporting it and the rest of us feeling that the people at D* are stupid.
    This seems an easy enough fix and would placate alot of folks.
    A simple "yes we understand there is a problm" from any CSR, would go a very long way!
     
  2. Richierich

    Richierich Hall Of Fame

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    Well, I have my HR24 hooked up to my Denon AVR5803 via an Optical Digital Audio Cable and an Analog Cable and I get no Dropouts perse but I do go from Digital to Analog (with a Decrease of the Volume) and then back to Digital (with an Increase in Volume), etc.

    So by hooking up the Analog Cable I don't get a Dropout but I just notice the change when it drops the Digital Signal and my Denon then Automatically picks up the Analog Version now that the Digital has dropped out of the equation.
     
  3. RAD

    RAD Well-Known Member

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    Dripping...
    Well, my old TX-NR901 and now my new TX-NR708 take 1 to 2 seconds to resync when it gets this problem with the audio stream. A Sony STR-DA50Es connected to the same HD DVR playing the same program hardly noticed it at all.
     
  4. dpeters11

    dpeters11 Hall Of Fame

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    My Onkyo was like this, not all the time, but sometimes. Sometimes there was a click as well. It was an old non-HDMI receiver, maybe they've improved.
     
  5. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    It's a good question, but I just don't have a good answer.
    I have been able to have them "flag" problems with my locals. A call back later, shows it is a known issue and they're not to send out a service call. This lasted about a month and was "cleared", though my locals still had problems.
    There simply is no good reason for the disconnect between Customer Service and the rest of the departments.
     
  6. RAD

    RAD Well-Known Member

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    Dripping...
    Has there been a thread to capture exactly what national channels this is occuring on? I ask since there's some channels I've never heard this problem on while others I hear it all the time. Maybe that might help to narrow it down, like is it all the channels on sat X/ transponder Y (so maybe a mux issue) or there is no rhyme or reason to it.
     
  7. joemmcg

    joemmcg Mentor

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    May 29, 2006
    appreciate the news on low volume. Used to have all TV's set at about 30% volume and would have to lower for locals. Now all SD channels seem about the same but TV's need to be around 50-60% except an older one that needs to be almost at max setting.

    Really not interested in investing in new TV's at the present time guess I'll have to live with it unless DTV can fine tune.
     
  8. Matt L

    Matt L Godfather

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    The older software the Onkyo had out caused a lot of clicking issues when changing formats but the latest updates eliminated that problem for the most part.
     
  9. swans

    swans Legend

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    about this issue. What a joke. No response at all!:mad:

    I guess if you ignore it, then it isn't REAL.
     
  10. bigzeto

    bigzeto AllStar

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    Jul 21, 2007
    I emailed Ellen and here is what I got back:



    Response (DIRECTV) - 07/16/2010 06:33 AM
    Dear Mr. Zeringue,

    Thank you for your recent correspondence. We apologize for not responding to your email in a timely manner; however, we are currently experiencing an unusually high email volume. To expedite your concerns, please contact the Customer Advocate Team, a division of the Office of the President, at 1-800-***-***** between the hours of 7:30 AM and 7:30 PM MT. In addition, please utilize PIN ****; this PIN expires within seven days.

    Sincerely,

    DIRECTV Customer Advocate Team

    Customer (Entered by DIRECTV) - 07/16/2010 06:33 AM
    Hi Ellen, I was writing to voice my displeasure regarding the audio on your
    HD channels. I have 2 HD-DVR's (HR20 and HR22) and both are connected to
    AVR's. When the Dolby Digital option is turned on withing the HD-DVR's, I
    get audio dropouts on a good bit of the HD channels. Some are worse than
    others. I never get any dropouts on the non HD channels. Also, if I switch
    the audio from Dolby Digital to PCM within the menu on the HD-DVR, the
    dropouts go away. My question is this: Is Directv aware of this issue
    because it has been very annoying to say the least considering the amount of
    money I spend on the my audio equipment and the monthly amount I spend to
    Directv. I appreciate your time and look forward to hearing back from you.
     
  11. BKC

    BKC Icon

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    Dec 12, 2007
    I hope every one of their emails and phone calls are for this issue. :lol:
     
  12. swans

    swans Legend

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    It's amazing that certain people on this site ignore this issue!
     
  13. joed32

    joed32 Hall Of Fame

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    Jul 27, 2006
    They may not have this issue. I do and you do but not everyone.
     
  14. RAD

    RAD Well-Known Member

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    Dripping...
    Bingo. I have seven HD receivers and the only time I heard the dropout issue was when I used an Onkyo audio receiver for listening vs. the TV's internal speakers. I had a Sony receiver connected to a HR24, no problems, swapped that out with an Onkyo and now had the audio dropouts.
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I don't have an Onkyo, but do have a Sony and use my TV speakers more than it.
    Do I hear these? yes.
    Are they as bad as some posters have? no, "but" I'm not watching the same channels they are. Not all channels are as bad as others.
    Going back to the brriiipps days, "the list" of the worst channels still seems to be the same, and the other channels that do it but not as much, also seems to be similar.
     
  16. RAD

    RAD Well-Known Member

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    Dripping...
    Didn't say that if you used your TV speakers you wouldn't hear it, just that when I did I didn't.
     
  17. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I wasn't trying to disagree with you, but to simply point to how the channels we watch have more to do with how we either "get these" or don't.
     
  18. RAD

    RAD Well-Known Member

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    Dripping...
    But in addition it's how you listen to those channels that has an impact on if you hear it or not.
     
  19. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I use me ears, :lol: but would guess you mean the hardware we're using to get to our ears, and yes this is the other variable.
     
  20. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Very good point...otherwise...they'd be called nod-offs, not drop-offs... :D
     
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