Just to be clear VOS, this is I think, and hoped that you would also agree, that this a pretty good question, since this is now a long standing problem. VOS, do you have even the slghtest idea as to why the CSR's "do not" even have this probem listed on their 'sheet'? If they were at least informed of the problem, when one of the many subs that call in about an audio problem and get a CSR, just by having them know about it, leaves out the chance that during the course of the call that 'the powers that be' (also know as THEY) will not then try to make it sound like you're the only one with a problem or something has gone bad with your box...etc. It leaves some of us feeling stupid for reporting it and the rest of us feeling that the people at D* are stupid. This seems an easy enough fix and would placate alot of folks. A simple "yes we understand there is a problm" from any CSR, would go a very long way!