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Discussion in 'DIRECTV General Discussion' started by BKC, Nov 7, 2009.
Almost nine months now.......
Has anybody contacted DirecTV and requested a monthly credit until this is fixed? Perhaps they would be a little more interested in correcting this problem if they were paying us each $5-10 per month because of their problem.
The dropouts on my HR24-500's are almost making it impossible to watch TV, very frustrating...
This low volume problem is real. It has been bugging me for weeks. See this link:
I don't know if anybody posted this before. I have downloaded some movies through VOD. The audio dropouts are still there so the problem is at the D* source, not something caused by the satellite transmission. The dropouts happen on my HR24-500 in my home theater and occur about every 3 minutes or so with a very brief pause in the audio. Quite annoying, nonetheless. I have a Pioneer 1014 Receiver.
What you have is related to this model DVR and only happens from feeds from the drive or the network [using MRV]. Live doesn't have these, but could have the SAT feed problems, though they don't have the 3-5 min repeat rate that these do. This is a known issue and the software folks are actively looking into a fix. Turning off Dolby should have then stop.
I just got the word from the software folks that they've found the problem with the HR24-500. "hopefully" we'll all see the fix "soon", which will only bring them up to the same level as the other receivers.
Great news. :righton:
Thanks for all of your work in testing and reporting details of this issue to DirecTV.
That's good to hear, now maybe they can work on the audio drop problem affecting everyone else.
"It would be nice", but alas that is another group.
I've noticed the dropouts as well but the low volume thing is really starting to annoy me. It doesn't help that my Sony LCD speakers are crap, tiny rear facing that struggle to put out sound with a good source. Even when I flip on the Onkyo AVR, I still have to crank it to around -10 (-15 to -20 is the norm) just to get it up to acceptable levels.
These are minor irritants but it would be nice to have everything working as it should.
Agreed, the audio level is the worst of the two.
Just adding to the couple posts here..
Just got off the phone with DTV, complaining about the audio drop outs. Was told more-or-less there wasn't much of anything they or I could do.
I let him know that both my wife and I were pretty upset about it and that if it continues as is that I may have to make a change...
When I suspended my account 8/2009 (building a house and sold the old one) this problem wasn't there for me. Started the receivers back up 5/2010 and they've both been dropping audio. So, at least from my perspective it doesn't make sense that they can't fix it since at one time it didn't do it... But what do I know.
The real question is what do "they" know? If you talked to a line level CSR, many don't know much at all, so I wouldn't go by what they might have said. There is every reason to expect they will address the problem as soon as they have a fix for it. No one (that I know of), expects this audio drop out problem (non-HR24) to just be "accepted".
USA and SciHD. And yes you can miss a whole sentence of what someone says!
What is it going to take to have DirecTV acknowledge that this is a problem and it is a priority for them to fix?
I had it happen on USA, but the longest one was perhaps 2 words. I think it happened 3 times in the one hour episode. I was watching a recording on the HR20-700.
D* knows there is a problem and they are working on it. Where it falls in the priority of things is only known by them.
I find it to be the worst on Discovery and Comedy Central.
My understanding is that D*'s broadcast engineers are both aware of the problem and working on solutions. Until Doug Brott had made a post yesterday I had not realized that one of my biggest pet peeves had seemingly been resolved, specifically the issue of having a show on and having volume levels go truly, and uncomfortably, loud when certain commercials aired during the programming. I could be in another room and would have to run to the TV and turn down the volume, often by 7-10 db.
I do understand, and have seen, that I seem to need to raise/lower the volume levels on certain programs when I switch from one show to another. However, once the new show is correctly set for volume the crazy swings of volume no longer seem to occur.
As I said, it is my understanding that they are indeed working to resolve the audio drop out issue. I also suffer from that. But it does appear that they are trying to isolate how and why it happens in order to fix it.
I have had the same audio dropouts that everyone has been complaining about since last October. I have 3 TVs, 1 of them run the HDMI thru a Denon stereo receiver and then on to the TV. The 2nd TV has the HDMI running straight to the TV with the audio running to a Sony stereo receiver via an optical cable. My 3rd TV has the HDMI running straight to the TV without any stereo receiver involved in this setup and I can still hear the sound drop thru this TVs speakers although it's harder to detect. So, it's not any of my stereo receivers causing this problem because I can still faintly here the sound drop thru the TV speakers on this TV. The audio drop is more detectable when you are running your audio thru a stereo reciever and its surround speakers.
I have been in touch with Directv since last December 2009 about this problem. They have replaced my receivers, replaced my sat. dish, relocated my sat. dish, added the SWM system and ran new cables to try to fix the audio dropouts. None of these have solved the audio dropouts. I do give them credit for trying these fixes but this July 2010, after 7 months of trying to fix the problem, they finally called and said that they were closing out my case because they could not fix my audio dropouts.
I'm sorry, but I just don't accept this. Obviously it's not my stereo receivers, TVs or cables because it happens on all 3 of my TVs and the equipment is different on all 3. I believe that they can fix this problem if more people would complain. The problem is not everybody listens to the audio thru a stereo surround system so most people aren't aware that they are having sound drops also because it is harder to hear when it's going thru your TV speakers versus a stereo surround system, but it is still there!!!
Also, I have a friend who lives near me and has about the same setup as me and he does not have any sound drops. So, not everybody is having this problem but alot of people are, including me, and I sure this is another reason why Directv is not in any hurry to admit or fix this problem.
I am going to continue to call them as often as possible and complain as loudly as I can.
Tell them you want money back. They get a little testy about that but you'll get it....