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Audio dropouts?

Discussion in 'DIRECTV General Discussion' started by BKC, Nov 7, 2009.

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  1. Carl Spock

    Carl Spock Superfly

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    When I was watching I HAD THEM in every commercial break during the movie, and my bold trumps your caps, so there! :p


    Really, in a thread about dropouts, do you need to shout your point?
     
  2. corey99699

    corey99699 New Member

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    I have an HR22,I too thought it was an HDMI handshake issue so I tried the optical without HDMI and still have the issue.


    BTW,This happens at certain spots in movies or shows and when I rewind it happens at exact same spot,UNLESS DD is disabled.
     
  3. hasan

    hasan Well-Known Member

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    No, it doesn't sound like an HDMI handshake issue. Some of the Onkyos have a problem re-syncing quickly after a loss of DD. The older units also had a loud click when recovering. I had one. Until the true drop out is solved (as evidenced by his success turning DD off), he is going to have to run non-DD, and use the DSP capabilities of the Onkyo to get by.

    BTW, this is NOT a criticism of Onkyo...I love them. I have an SR605 and it doesn't do the loud click, but my previous Integra did.

    DirecTV never announces a time line for a fix. This one is particularly difficult, because it involves the encode/decode process long before it comes to our sat boxes. (if we are talking about the non-HR24 drop outs).

    So, if the OP has an HR24, he may get that particular problem fixed real soon now. If not, it's going to be a while.
     
  4. corey99699

    corey99699 New Member

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    My Onkyo is an NR-1007,love it but the clicking noises are very annoying ,It doesn't bother me as much between commercials but I can't take it anymore in the middle of movies.
     
  5. fornold

    fornold Legend

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    I was talking about audio drop-outs just like Carl Spock pointed out. Every minute or two the audio would drop out and then come right back. The video was fine. Even my wife noticed it and she is usually oblivious to these sort of things.

    This was with the Looney Tunes movie, both episodes of Unnatural History, King of the Hill and Family Guy.
     
  6. Carl Spock

    Carl Spock Superfly

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    corey, hasan is one of the most even tempered, knowledgeable guys around here. Plus he's from Iowa. ;) Listen to him.

    You might want to either upgrade your Onkyo, or get DirecTV to get you a HR24 to see if that solves your problem. Convincing them of that, especially when HR24s are in such short supply right now, might take you a bit of work but would be the cheapest solution.

    Actually, I took the first option. Back in 2007, when I realized I had drop out/compatibility issues between my HR20-700 and the Denon receiver I owned at that point, I got rid of the Denon in favor of the Yamaha, which lessened the problem dramatically.

    HD drop outs have historically been a bugaboo for DirecTV. In times of stability, they go away. A year ago, I had no drop out problem. Now, with a new satellite and Whole House DVR coming on board, they are back with a vengence. If you can hang in there, experience has shown they will go away with time. If you are impatient like me, you'll change out a piece of hardware first.
     
  7. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Not sure I can completely "sign off" on all of this.
    The HR24 does have a flaw/bug in its software and "I know" the next NR will resolve this as I'm running a test version with the "fix in it".
    This flaw as "above and beyond" the major topic of this thread. There doesn't seen to be an MPEG-4 receiver that isn't affected by this.
    "The variables" seem to be more related to the stations we watch and when we watch them, along with our model AVR, though I "hear" them straight to my Sony TV.
    As for the thought that new SATs have some effect on this, it would only seem like the encoders may be moved around a bit in the uplinks, where perhaps some work slightly better than others.
    I haven't seen any correlation between any feature being added to the receivers and any change in the dropouts.
     
  8. hasan

    hasan Well-Known Member

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    Since turning of DD solved the majority of the drop out issues for you, I would advise leaving it off, and taking advantage of some of the excellent DSP capabilities of your Onkyo. All Channel Stereo does pretty well, and if you have PLII-Movie or PLII-Music, I find them to do a very fine job on non-DD sources (which yours will become, if you turn it off in the sat box). I don't see any reason at all to upgrade your Onkyo. That won't solve your problem, as it isn't "your" problem. As VOS has noted, it is a D* problem (outside of our sat boxes, except for the HR24 series, which suffers from both an external and an internal problem).

    If you take the time to read some of VOS's posts (Very Old School), on the topic, you will see why this is such a trying problem. Patience is going to be required, and in the mean time, we can use our Onkyo's to their best, or live with the irritation (major or minor, depending on one's outlook), while leaving DD 5.1 on. I have found, so far, that I can live with it, but on any given day, and at any moment, I could change my mind and turn DD off.:)

    In the mean time, I don't find it functional (for me) to get worked up about a known very difficult problem that is being tackled by D*. I got this stuff to enjoy it. If I need to employ work-arounds while it is being worked on (and I continue to test for it in the CE group), then that's fine by me. In this way, I actually enjoy my investment, instead of being perpetually dissatisfied. But hey, that's just me, YMMV.:)

    ...and to Mr. Spock: your kind words are much appreciated, if not fully deserved.;)
     
  9. The Fuzz 53

    The Fuzz 53 AllStar

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  10. hatchet

    hatchet Legend

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    I have an older 803, clicks and all. And we all remember the DTS "bomb" :eek2:!
     
  11. hasan

    hasan Well-Known Member

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    Ogden, IA
    I think you did very well, without belaboring the point any further. If they can't "get it" from what you emailed, then no further information is going to help them.:)
     
  12. txfeinbergs

    txfeinbergs Legend

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    I have a Pioneer VSX-32 on order that should arrive in the next week or two. Once I get it I will let you guys know if the new Pioneers are better at resyncing than my Onkyo TX-SR805. Not a solution to the root cause of the issue obviously, but if it masks the problem than I guess I don't necessary care.
     
  13. Matt L

    Matt L Godfather

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    Nov 10, 2007

    Have you updated the 1007 firmware? I have the 807 and have the latest firmware and ZERO clicks. I do have the annoying dropouts on all my systems but never any clicking on the onkyo...
     
  14. corey99699

    corey99699 New Member

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    Yes I can live with it for now(disabling DD),but I have noticed quite a difference between DD enabled and disabled,sounds much better enabled but the clicks are so distracting it's not worth it so I'm leaving it off until it's fixed.I definitely won't
    be upgrading the 1007 as I bought it brand new just two weeks ago,but it still sounds very good and overall I'm happy.Hopefully Direct will get this fixed soon.Thanks to everyone for the replies.
     
  15. corey99699

    corey99699 New Member

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    Jul 28, 2010
    Yes I updated the firmware and it seemed to help but they're still there,I don't think this is a defect because I've heard other 1007 owners claim they get them too on the AVS forum.
     
  16. BKC

    BKC Icon

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    ellen.filipiak@directv.com

    They are a team that's supposed to get results when you get stalled going the normal route.

    Make sure you tell them you are well aware they have a problem maybe mention this thread, it could cut down on a few back and forth emails. Even at this office they like to pull the old "We haven't had any reports of this" They will probably call you and ask you to gather a bunch of info for them and tell you how much you've helped so you feel better but don't be afraid to ask if you feel like they owe you anything.

    Normally they get back to you in around 24 hours or maybe a little longer. Pretty fast though.
     
  17. Carl Spock

    Carl Spock Superfly

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    Nice note. :) I'll be interested to hear what they say back.
     
  18. Dark Horse

    Dark Horse Mentor

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    I recorded Family Guy with my DVR (HR22-100) last night and couldn't watch more than three minutes of it, because I was getting 1-second dropouts at least every 15 seconds. At one point, the dropouts were so bad that every fifth word of dialogue was missing.

    I upgraded to HD in January, and by February I couldn't stand the audio drops any longer. My 5-year-old Onkyo HTiB was doing the popping/clicking/pausing thing every time there was a drop. When I complained about this issue to D*, the CSR told me to switch from using a digital optical cable to RCA cables running to the AVR. I hadn't turned off DD, and hadn't had an audio drop for a few months until last night.

    So, just to clarify some things, would I get better audio quality (and hopefully no drops) if I:
    • switched back to the digital optical without DD
    • stayed with the current setup of using the DD with RCAs
    • turn off the DD with the RCAs and let my AVR matrix the sound
     
  19. corey99699

    corey99699 New Member

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    Jul 28, 2010
    Try using optical and enabling DD,not sure if it will work for you but it did for me.
     
  20. Dark Horse

    Dark Horse Mentor

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    Jun 4, 2010
    Thanks, corey99699. I'll give that a try.
     
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