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Discussion in 'DIRECTV General Discussion' started by BKC, Nov 7, 2009.
I'm sorry,I meant disabling DD.
Ha! I must have been at work too long today, because that's what I thought you'd originally written.
Yes, Directv. They told me so when I received a call from them after I sent an email to Ellen. Cody from Directv told me there wasn't a problem because he and his family and friends didn't have dropouts. :nono2:
Cory ended up sending me another HR20-700 which of course didn't fix the problem. I shot off another email to Ellen and then another guy from Directv called me back. He then admitted they knew of the problem and took some info down from me then I told him it seemed like it started happening around the time they enabled Double Play on the receivers. The guy had no clue what Double Play was. Didn't make me feel too good that I had to tell a Directv employee about his product because he had no clue. :nono:
They key is the engineering team. They know there is a problem. It's their responsibility to fix it. We've been told they are working on it, by reliable sources. We can complain, and should. The rest is just noise, composed of ill-informed csrs, or other "out of the technical loop" employees, and a tad of incompetence and bevy of intra-company communication flaws.
We need to keep reporting, keep their feet to the fire, and not waste our time lamenting those who do or don't know what they are doing, if we are really interested in getting this fixed instead of playing "gotcha" with the myriad parts of D*'s service bureaucracy.
I had dropouts on Speed channel that would last for at least 30 seconds last night. I've never seen it this bad. If they're doing anything at all they are headed the wrong direction.
As I think Rad mentioned earlier, the more information we can give DirecTV about the problem the more it should help them.
Logging the channel, time, show that is having the problem, would be more helpful to them than "just bitching" about it.
The network broadcast center tends to look like mission control with a wall of monitors. If the video goes down they can spot it in a min, but nobody can listen to all the channels at one time.
Any channel can be switched to a workstation and be monitored much closer.
The more input about which channels are doing this, the more eyes "and ears" can be put on the problem.
I simply can't imagine they have enough people to monitor
[listen to] every channel, 24 hours a day, so we could help them by narrowing down the channels that need this level of attention.
The SD ones.
My hat is off to those old timers who continue to participate in this thread. Your patience in repeating and explaining is legendary.
Your post is about a helpful to DirecTV as it is to this thread.
While I will see/hear these dropouts, on the channels/shows I watch, they are fairly few and far between, and believe it or not, some don't have them at all.
For those that are serious and would like to see the problem address faster, report the problem with some detail.
Telling them "all HD" isn't going to get them any closer to finding "your problem".
Got a new AVR this week Denon AVR-891 and so far it looks like it does a worst job riding through the audio glitches then the Sony STR-DA50ES it replaced. Watching a recording from Science Channel and heard three drops of maybe .5 seconds with DD on, replayed them with DD off and could hear a very short 'blurp' don't know how to discribe it but it wasn't clear audio.
I get dropouts on every HD channel I've tuned into. Hope that helps.
I don't get the dropouts on every channel but some of the channels I do get them on are Food Network, ESPN, Speed, some of the Starz. I reported this to Ellen when I got a call back.
Off the top of my head I've had dropouts on SciFy, Showtime West, Science Channel.
I get frequent dropouts of 2-4 seconds every few minutes on CNN. CNN in the background is pretty much all I have had a chance to watch lately.
True, but as you know quite well, your AVR knows when the audio stream is broken. I can mute my AVR and still see each and every drop-out.
It should be fairly trivial for them to write software that monitors the continuity of the audio stream, much like your AVR is doing, and log problems.
The key is this has been going on for way too long and we keep hearing they are working on a fix but nothing ever comes from it. If it is a known problem then I shouldn't be having someone call me from Directv after I sent Ellen an email about the situation then lied to and told it is not a national problem. The engineers may know it's a problem and our info could help them but unfortunately we get Directv employees telling us it is not a known problem and so the info is lost that could of potentially helped.
They need to be straightforward about this and get a fix implemented and not try to cover it up.
My onkyo TCDD797 does this on espn CNN , tnt, and a few others. No clicks just the dropouts. I swear there was a release last fall where I wasn't getting them, but I do now. I've been thinking of getting anew receiver but maybe I shouldn't bother.
What would be even more helpful is if they didn't try to have employees lie to customers and tell them it isn't a problem when they try to report it. Also it might be helpful if they had people taking down the info that had even a little bit of a clue about the equipment.
As I do know, not all AVRs "know" the stream is broken to the same degree. For an example:
I have two Sony AVRs, one is a STRDE898 & the other, STR-DH710, is basically the same thing with HDMI added since it's newer.
The 898 had to be sent to DirecTV to use to resolve the Dolby problem with the HR24. This would trip and indicate the slightest loss of DD5.1, which not all could be heard. This model showed a 4 min repeating drop, which sometimes was so short I couldn't hear it.
The 710 would show a break, but it had to be much longer before it displayed them. My ears could hear more of them than the receiver would show.
I don't think all the commercials have Dolby either.
It may be "fairly trivial for them to write software", but there must be more to it than just this.
I "want to think" their equipment logs errors/status but maybe it doesn't or at least not the audio problems.
I think some of us see this as something that should be "easy or trivial" to fix, but the reality of is isn't, or they would have resolved it by now. The network broadcast center engineers aren't dumb and are interested in curing it. I can't imagine any of them think this is "acceptable".
Maybe they need to copy the detection circuit out of my Sony STR-DE898 with it's DD5.1 blue indicator light and connect this to their wall of monitors. Then either your "fairly trivial" software, or the real people can watch the blue light blink and know there is a problem. :shrug: