Audio dropouts?

Discussion in 'DIRECTV General Discussion' started by BKC, Nov 7, 2009.

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  1. RAD

    RAD Well-Known Member

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    Dripping...
    I happened to notice on the Colbert Report example they had a graphic of a waving flag in the background. When the audio problem hit the flag also showed a jump in its movement on both the HR24 and HR23 recording.
     
  2. BKC

    BKC Icon

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    That will carry a two year commitment. :lol:
     
  3. joed32

    joed32 Hall Of Fame

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    Dropouts happen for me with or without an AV receiver. If they put out a list of compatible AVs and mine wasn't on it I would simply switch providers. My sound system cost a lot more than my DVRs.
     
  4. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Poor quality looped background video perhaps?

    I've seen that for quite some time, even on a Comcast user HDTV.
     
  5. RAD

    RAD Well-Known Member

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    Dripping...
    Nope, since I only saw it at the same occurance of the audio glitch and not at any other time.
     
  6. je4755

    je4755 Godfather

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    I recently upgraded my A/V receiver from a three-year old Yamaha to a Denon 3311. I now notice a very-subtle stutter in the video (not evident with the Yamaha) when an audio dropout occurs, as happened last night three times in a recorded “Diners, Drive-Ins and Dives” and twice during a recorded “No Reservations.”
     
  7. olc

    olc New Member

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    They don't care. I have escalated this to the President's office and all I get are it's something wrong with my equipment. It's most noticeable on my Rotel HT processor, but it also happens in my bedroom set up which is a TV and an HR22 connected via HDMI. They blame it on my processor and just play deaf when I say it happens through a TV as well. They also appear not to want to understand that NOTHING has changed in my system since over a year before this started and not in the last several months when it has become remarkably worse.

    It's something they or the programming providers are doing. Every time I call they claim they know nothing about the problem and no one else has complained. Since I complained, that's just a lie. My wife is pushing to go to Dish or Cox cable but I'd rather DirecTV admit the problem and fix it. They keep denying it and keep insisting a service call will fix it. They have reformatted the hard drive, forced a software upgrade, even moved the dish (claiming an alignment issue) with no change.

    Here's the channels I've seen the problem on in the last week since I've begun documenting each dropout I notice: Showtime, HBO, TNT, USA, CNN, Bravo.

    Anyone know if this is a problem with Dish also? A Google search shows for Dish audio dropouts comes up with virtually nothing compared to the same search for DirecTV. If not, DirecTV is out of excuses.
     
  8. DarinC

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    Has the occurrence of the drop-outs shrunk, or have people just stopped complaining because they've given up on DirecTV even admitting there's a problem, much less fixing it? At this point, I consider audio drop-outs to be a normal trait of DirecTV service. I think I've learned to subconsciously read lips well enough that sometimes I don't even notice it unless I pay attention.

    Wouldn't that suggest that it's NOT an MPEG2 to MPEG4 transcoding issue? I thought they were supposed to have switched to an MPEG4 feed from HBO a long time ago.
     
  9. je4755

    je4755 Godfather

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    If my own attitude reflects other D* subscribers, your assertion is more accurate than hdtvfan0001’s sanguine view cited in your last post. As with many contributors to this thread, I have experienced audio dropouts for months (employing three different D* boxes and four different A/V receivers). Since the dropouts occur only once every ten to twenty minutes, I simply have learned to tolerate them. Nevertheless, I share everyone’s frustration the dropouts have not been eliminated and greatly appreciate the efforts of VOS and others who have pressed senior D* staff on this matter.
     
  10. Die Hard

    Die Hard Mentor

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    I watched Pirates of the Caribbean on USAHD this evening with Dolby Digital turned of on my satellite receiver (listening thru Dolby Pro Logic) and I still got the audio dropouts, some associated with a picture stutter. So at least for me, turning Dolby Digital off did not help.

    Earlier today, I watched a 2 hour PPV movie without any audio dropouts.
    I always have at least 2 audio dropouts per hour when watching a HD channel, so why none with a PPV movie. To me, it's just another obvious sign that it's the signal that DTV is sending me and not my equipment.

    One thing I don't understand is why don't more people have this issue?
    For example, a friend of mine who lives just 5 miles away from me, and who has basically the same set-up as I do, does not have any audio dropouts.

    I too, am in touch again with the customer advocacy team for a second time and I'm sure they will come back with the same excuse that it's me and not them.
     
  11. Aug 1, 2010 #1351 of 1365
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    This is a good question.

    One would think if two customers were watching the same channel/show, that they both would notice them/it.

    Along this line: During the testing of the HR24 and its DD5.1 dropouts, I've had someone else record the same show at the same time.

    I played it back with the internally generated dropouts.

    He played it back and heard none. :confused:

    Had my HR24 replaced and then new one did the same thing, so it didn't look like bad hardware.

    The Firmware was found to be the cause of it and has been fixed.

    Why could someone else with the same hardware & defective software not hear what I did with every recording with DD5.1? :confused:

    Maybe some of us simply listen better than others. :confused:
     
  12. Aug 1, 2010 #1352 of 1365
    DarinC

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    Well, they do seem more subtle than they used to be. I remember quite a long time ago (well over a year) where we had audio drop outs that were accompanied with some kind of pop or other noise, and they seemed to be on a more frequent cycle. I don't experience any noise any more. It's a much more subtle brief mute, much like having just a single "bad" word edited out.
     
  13. Aug 1, 2010 #1353 of 1365
    betterdan

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    For me it's like having a single bad sentence edited out.
     
  14. Aug 1, 2010 #1354 of 1365
    gitarzan

    gitarzan Godfather

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    I left DirecTV six months ago. I was experiencing frequent intermittent audio dropouts with my HR21.

    I signed back up a few weeks ago and got new HR24. It has double the audio dropouts I had with the HR21. Plus I also lose audio completely if I over use trick play until I red button restart.
     
  15. Aug 1, 2010 #1355 of 1365
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Some of this will improve with the next firmware release, as the current one still has a problem with anything but "live TV". I had a repeat rate of every 4 mins. This has been addressed for the next release.
    Trickplay has yet to be sorted out though. I haven't had to reboot mine for it, but 30 sec skips randomly do strange things and I need to either skip ahead or back to get it playing again.
     
  16. Aug 1, 2010 #1356 of 1365
    Die Hard

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    VOS

    Are you saying that the firmware update fixed your HR24 and it is now free of the audio dropouts? What about your other sat. receivers, do they still have the audio dropouts?
     
  17. Aug 1, 2010 #1357 of 1365
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    The test version of firmware I'm running has fixed the HR24-500 problem, "BUT" it can't fix the SAT feed problem.
    There are or were two Audio dropout issues. The oldest is in the SAT feed and effects all MPEG-4 receivers.
    This masked a problem with the HR24-500, because its problem was being dismissed as the SAT feed problem.
    The HR24-500 has/had a DD5.1 problem with playback from the drive or from the network using MRV.
    This is what the new firmware has resolved.
     
  18. Aug 1, 2010 #1358 of 1365
    Die Hard

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    I'm relatively new to this forum so please forgive me if I seem to be asking redundant questions. With the research that I have done it appears that you are or have been in touch with DirecTV about the audio problems. Do you know when or if these problems will be fixed?

    I have had these same audio dropouts since last fall on 3 Different set-ups.
    H20/600 connected via HDMI to a Samsung tv. No AVR involved.
    H21/100 connected via HDMI to a Panasonic tv with an optical connection to a Sony STR-DE845 AVR.
    H23/600 connected via HDMI to a Denon AVR then on via HDMI to a Panasonic tv.
    I hear it on all. Obviously it's not my AVR's etc.
     
  19. Aug 1, 2010 #1359 of 1365
    betterdan

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    So the HR24 problems haven't been completely resolved with the newer firmware since you are still having trick play audio problems?
    Glad I didn't end up getting an HR24 when they replaced my receiver then. The audio drops are bad enough, if I then started getting trickplay audio problems too I would have been pissed.
     
  20. Aug 1, 2010 #1360 of 1365
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Trickplay on the HR24 is kind of like the old "pinky" in the early days of the HR20.
    It's not always a problem/there, but pops up every now and then and has been there since day one of them.
    One skip ahead or back gets it going again for me.
     
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