Audit Team Discussion

Discussion in 'General DISH™ Discussion' started by MrFooks, Jul 18, 2005.

Have you ever been called by the Receiver Audit Team?

  1. Yes, I have been called by the Receiver Audit Team.

    0 vote(s)
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  2. No, I have not been called by the Receiver Audit Team.

    14 vote(s)
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  1. Jan 7, 2006 #601 of 634
    greg12

    greg12 New Member

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    Jan 7, 2006

    Sorry to tell ya man. My folks got an audit for having 2 active receivers. 1- 4900 and 1 -501 and 301 not active on the account. This is totally unrepectable of E. My whole family has E and I think its time to switch them all to D when their new media center comes out.
     
  2. Jan 9, 2006 #602 of 634
    Alpaca Bill

    Alpaca Bill Legend

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    Jun 17, 2005
    Well the Audit Team strikes again!!!

    This morning (6am) when I returned home from CES, I sat down to watch TV with my kids until 8am. I then went and took a nap since I had been up since 8am yesterday (took the red-eye home to Chicago). Anyway, at 3:15pm I turned on the 921 and no programming. I went into the other room to check on the other 921 and the 2 508s. The second 921 and one of the 508s were working fine but the other 508 was not...it to had the programming locked out, the same as the 921. I tried to call into Dish and for over 3 hours could not get thru (the system kept disconnecting me). It turns out there was a large telcom fiber cut that took out phone service. So I guess that isn't Dish's fault.

    I finally get thru and I am told the 2 receivers were turned off since they are not connected to a phoneline. My response was "Yes they are! As a matter of fact the 921 was just activated by your department last Thursday evening." She told me that they sent out a "Collection Hit" (forces the receivers to call home) on Thursday morning and since these two receivers did not call back they were shut off. I told her that the 921 didn't even get to our house until late afternoon and was activated at approx 8:30 pm so if the "hit" was sent out in the morning, it couldn't possibly call since it was still in the UPS truck! I also told her that I specifically requested that all 4 of my receivers to be checked during each 921 replacement call (3 over the 2 weeks of Christmas and New Years) and they all passed each time. I asked her why a "hit" was sent out when they knew all of my receivers are in compliance. She told me that the records show the 921 and 508 had never called in. WTF!!!?!?!??! Their records indicated no record of my 508 calling in eventhough I had gone thru and forced it to call while on the phone with the audit team and they verified the call. Great system DISH!!!! She did bypass the lockout but only for 48 hours and she sent out another collection hit but it could take 24-48 hours to compile all the data (i.e. make all 4 receivers to call and verify). I asked her why a hit would be sent when they knew one of my receivers was in the process of being replaced and therefore would cause my account to fail the audit. She had no answer. Just another example of just how screwed up Dish really is. They purposely set their customers up to fail!!!!

    After I got off the phone with her, I checked the 921 and it verifed the phone line connection but "dial out" was grayed out so I can not force it to call in. The 508 verified the phone line connection and displays "no dial outs pending" which (I have been told in the past indicates it has called in during the set time period and will not dial out until it is told to or there is something for it to call in about like a PPV). So as far as I can tell, the problem is Dish's records and software NOT reality since the receivers are connected.

    So the moral of this story...

    Once a presumed thief ALWAYS a thief (at least in Dish's eyes) no matter what!
     
  3. greg12

    greg12 New Member

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    Jan 7, 2006
    The Dish Natzi's struck again. My sister got called tonight. So 3 out of 4 of my family members have been audited by Dish within the last 2 months. My sister has 5 boxes and 4 of them are hooked to phone lines. She is very upset and is thinking of cancelling Dish because she was made to feel belittled by the Natzi's. I think the poll should be reopened because it seems as though Dish is calling more and more people.
     
  4. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Jan 7, 2005
    Kittrell, NC
    I'm not saying your situation doesn't suck... but if you stop and think about it, it makes sense.

    If you have 4 family members that all have multiple receivers on their accounts and not all of them are connected to phone lines... and if any one of you is audited, it makes sense they would audit all of you.

    After all, IF they think you are stealing signals or account stacking... who better than to suspect than your friends and family as being part of the scheme?

    So actually this makes sense... that if anyone you referred (or who referred you) or is related to you also has a Dish account, they would be in the queue for audits if you are.
     
  5. greg12

    greg12 New Member

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    Jan 7, 2006
    I doubt Dish knows who my family is and 1 has a way different last name. I didn't use the refferal program for them either. My concern for Dish is that I can understand why they are doing this but they are upsetting some of their better customers by doing this. There has to be a better way!

    I really like Dish products but this is too much invasion of privacy and not the way to be treated. My family have all said that they intimidate you and make you feel threatened even though they had nothing to hide. Not COOL E*!
     
  6. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,626
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    Jan 7, 2005
    Kittrell, NC
    I agree that there seems to be a heavy hand at work... and some folks are being treated unfairly even beyond what they are "suspected" of having done even if they were guilty.
     
  7. buckyp

    buckyp Legend

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    Dec 17, 2003
    My beef was not the fact that they called me. It was how I was treated. If it would have been done with a less threatening manner by the CSR I would be OK with it. She was just rude and accusatory the entire time.
     
  8. shaysweet

    shaysweet New Member

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    Jan 13, 2006
    im a csr at dishnetwork and many times when a customer is speaking to us he will say things like "my receiver is working fine but my tennant says he is not getting any signal" most customers give themselves away. being that we (csr) may be recorded.. we have to fill out a report and it goes to the RATS. aka receiver audit team.
    honestly i know most ppl get mad if your receivers get turned off and you may really be honestly not sharing receivers.. but sooooo many people are sharing that it really is necessary
     
  9. BoisePaul

    BoisePaul Godfather

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    Apr 26, 2005
    That line just made my day. Good to kick things off with a chuckle.:D
     
  10. Billcrates

    Billcrates Cool Member

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    Aug 1, 2005
    Made my day too.... :lol: I guess this name will stick - the RAT squad.... :D
     
  11. aquaman67

    aquaman67 Mentor

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    Nov 16, 2005
    So how many people at E* have read this post to see how we (the customers) are being treated?
     
  12. buckyp

    buckyp Legend

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    Dec 17, 2003
    Again. Its not the fact we are being called.

    I have nothing to hide and will cooperate with the test.
    Just dont Assume Im stealing.
    Treat me, A PAYING customer, with respect.
     
  13. tnsprin

    tnsprin Hall Of Fame

    2,130
    1
    Mar 15, 2003
    Apparently true. I just got called.

    The person I talked to was very polite about it.

    I do have one of my 921's connected to a phone line, but in an old house its hard to run wires (and I'm not going to pay for a wireless). At least with the newest receivers (411 and the vip's) they include a solution as long as one of them is connected to a phone line.
     
  14. wumarkus

    wumarkus Cool Member

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    Jun 5, 2005
    I received the message and called them back. They were very polite and described the process similar to what was described above, but were not accusatory or anything like that. It wasn't a big deal, just spouted the system info from all my receivers. She did mention something that was funny - when I said I had 4 receivers, she said, "oh, that's all, I've been dealing with 8 or 9 of them usually". I'd be a bit suspect of somebody with 9 receivers, as well... I understand the issue if they are being accusatory, but the overall process seems reasonable to me.
     
  15. BobMurdoch

    BobMurdoch Hall Of Fame

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    Apr 24, 2002
    I thought six was the maximum....... Oh well, glad it wasn't too painful.
     
  16. MrFooks

    MrFooks AllStar

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    Nov 20, 2004
    I had one of my 508's suddenly crap out last weekend.
    I called and set an appointment for a technician to come and check it out.
    Appt set for Thursday 1/26/06.
    Technician checked all the wiring, signal very strong, moved wire over to other 508 and same feed fed that receiver no problem.
    Anyway, tech goes out to his van and comes in with a 510 receiver to test the line once and for all.
    He called his office about whether he can replace the dud 508 with the 510 and who do you think they refer him to?
    Yes folks you guessed it. The receiver audit team.
    I dialled the phone number, funny, they don't answer "receiver audit team" any more. I played dumb and told him I had a 508 gone bad and was referred to this number. Strange he said, you have a work order in the system for a technician today. I asked if this was the receiver audit team, he said it was.
    I flat out asked if they had shut down my 508, he swore blind they had not.
    He wanted to know if the tech had been or was there, I told him he is right here.
    He spoke to tech and they are now leaving the 510 in place of the 508.
    I never got to speak to the audit team again, but I would bet a million dollars they shut it down.
    Everything was functioning fine including dvr content but on the signal strength screen all the satellite locations showed "CONN" with a big X through them.
    Incidentally the tech was not aware of any of these things, until I showed him the posts on here.
    Anyway at least I got a new 510 out of it.
     
  17. BoisePaul

    BoisePaul Godfather

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    Apr 26, 2005
    This doesn't sound like it's the work of the RATs. Normally there is a message stating that you must call E* on the screen and you continue to receive signal, you just can't view any programming. This sounds more like a real hardware problem.

    It's not suprising that you were referred to the RATs though if you've previously been audited. It seems that once they take control of your account, nobody else can do anything with it. For hardware changes, you have to go back through the audit team, even after your audit is long over.
     
  18. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Apr 17, 2003
    Michiana
    Is the audit ever "over"?
     
  19. BoisePaul

    BoisePaul Godfather

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    Apr 26, 2005
    From what I've read here along with my own observations of the experience a friend had with them, I'd say that it never really ends.
     
  20. Alpaca Bill

    Alpaca Bill Legend

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    Jun 17, 2005
    I was told on several occassions during my many calls to RATS that once an account gets sent to RATS it stays in RATS so "they can monitor any account activity", whatever that means. No matter if you pass the audit or not. Like I said before, once assumed to be a thief, always a thief in DISH's eyes.

    I just tried to call to renew my annual subscription (I was hoping to be able to renew using the new packages but they said it can not be done until 2/1) but I can not do this with a normal CSR...you guessed it...I have to call RATS and they have to unlock my account and then they will transfer me back to a CSR to perform the renewal. What a bunch of crap!!!

    I sure do wish D* or cable could offer anything that we could switch to. Unfortunately, Comcast does not even offer digital cable in this area much less HD and I do not want another 921-like receiver (D* current HD receiver). So I will hang out with Dish and wait to see what D* DVR will be later this year.
     
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