1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

August First Programming Changes

Discussion in 'General DISH™ Discussion' started by jclewter79, Jul 16, 2009.

  1. Aug 8, 2009 #121 of 136
    l8er

    l8er Icon

    624
    1
    Jun 18, 2004
    To make new customers feel special? For existing customers there is no Platinum HD add-on available under the current (8/1/2009) package lineup.
     
  2. Aug 8, 2009 #122 of 136
    BillJ

    BillJ Icon

    863
    6
    May 5, 2005
    I just did a chat and Miquel apparently reduced my monthly fee by $10. I have Everything Pack plus GoldHD and PlatinumHD plus locals & superstations plus lease fee on my 2nd receiver. Current charge is $133.97. Miquel scared the crap out of me when he said my new fee would be $180.97. Before I could reply he corrected in to $123.97 and said it would be effective on the bill to be issued next week. He also said that the price adjustment is one which has to be done manually. IOW, if you don't ask, you don't get it, apparently. He made the change in just a few seconds so I'm hoping he didn't screw up anything else.
     
  3. Aug 9, 2009 #123 of 136
    ARM07470

    ARM07470 Cool Member

    16
    0
    May 22, 2005
    I was able to get the $10 off without calling customer service at all. I simply logged into my account, and removed my Platinum and Gold HD packages. Before the final confirmation, I then went back and was then able to add HD + Platinum for $10 a month instead of $20. As an added bonus, the site also offered me the HBO and Showtime free for three months deal, which is saving me an addtional $20 a month for the next three months.

    Doing it this way didn't cause any channels to be turned off and was easier than calling or chatting, IMO. The only thing that remains to be seen is whether or not they try to charge me a $5 downgrade fee. If they do, I'll have to call to have it removed as I obviously haven't downgraded my programming.

    - Anthony
     
  4. Aug 9, 2009 #124 of 136
    GrumpyBear

    GrumpyBear Hall Of Fame

    3,236
    0
    Feb 1, 2006
    A lot of people have been doing what you did, as an alternative to CSR roulette, more and more CSR's are telling Existing Platinum subs no.
     
  5. Aug 9, 2009 #125 of 136
    GrumpyBear

    GrumpyBear Hall Of Fame

    3,236
    0
    Feb 1, 2006
    I know you are being obtuse because you can, and its fun. Yes Aug 1st, Dish made a mistake that allowed those that pay attention to notifiy others, that was a way to get Platinum for free, for existing Platinum subs.
    If there was "Really" no Platinum add on, all those channels would be included in a different Package, or it would just be free on its own, our bills would drop and people wouldn't have to call in to get them, there would be no need to call/chat/use the online system, to remove the add-on and then add the add-on back.

    If Charlie and Dish wanted all current subs, to get Platinum for free, the $10 would just be dropped from you bill. Dish has already started making changes, media news sites that follow this stuff have made comments, about Dish's Snafu, and the changes they are making to keep this for new subs(and new Platinum subs) only.

    As somebody that almost got burned on the 811, by obtuse users, ignoring how and when the 211 was going to be released, I maybe a little sensative. There are lots of users that only check these forums every so often. When they see comments and posts, that lead them to think Platinum is Free for ALL subs until next Aug, they might not jump on it right away, several have already posted that they will make the change starting with there next billing, not reading the rest of the posts, or reading more on how Dish is working on putting the breaks on existing subs from getting Platinum for free.
    Granted Posts like your don't hurt anybody, it may only cost them $100 or so dollars in savings over the next year.

    This is program is Marketing 101. Dish is enticing "New" subs to Platinum channels for free, so then they can charge them in the new pricing packages later, and drop the bill for the current subs, and still make more money, hoping that those that have gotten used to Platinum, will stay with it for $5.99, and those that currently have Platinum will jump for Joy with a price reduction.

    So Please don't imply that Dish isn't working on keeping existing Platinum subs, from moving and getting it for free, like "New" subs.
     
  6. Aug 9, 2009 #126 of 136
    SayWhat?

    SayWhat? Know Nothing

    6,262
    133
    Jun 6, 2009
    I don't really know what I'm getting. I'm on annual billing so I can't make any changes on-line. I called and asked what was available. They offered a DVR upgrade but wouldn't do it without the DVR fee. Not paying it now with my 508, so that wasn't an option. Offered HD, don't need or want that. Asked about the $15 discount; they replied that was in the form of coupons for PPV movies which I haven't ordered in 5 years or more.

    I guess the only thing I'm getting is a $10/mo discount. They said my renewal would be $518.00, so now I have to compare that to last year's bill.
     
  7. Aug 9, 2009 #127 of 136
    phrelin

    phrelin Hall Of Fame DBSTalk Club

    15,080
    327
    Jan 18, 2007
    Northern...
    My programming web page looks like this today:

    [​IMG]

    From this, I'd conclude that Platinum comes with HD. Yet from the new subscriber page we have this:

    [​IMG]

    This whole thread reinforces my view that Charlie may have the same problem I likely would have were I still working - an adversity to meetings. I'm assuming a memo went out explaining the August 1 changes. But based on what I learned about modern corporate life from my 40-something kids over the past decade, the odds of the memo being understandable to most of the employees is something like 1 in 100,000.

    As I understand it, today in a corporate organization as complex as Dish, a draft of the memo should have been sent out to key employees in February (roughly providing six months lead time) for markup and notation using Word. Based on that process a new draft should have been issued in April for a series of meetings for Charlie and various VP's to conduct with the top 400 employees to develop clarity in the memo. After a near-final copy was drafted, it should have then been sent to a focus groups of CSR's in the U.S., India and the Philippines and focus groups of dealers in the US. A final draft would then be sent to all employees and dealers around July 1.

    I understand that the manpower costs of this process would eat up most of the first year's revenue gain from the package changes, but that's the way it is.

    Instead, the company's primary front doors were left blowing open and closed. Dish's web site was screwed up by Darryl and his other brother Darryl. And the CSR training was screwed up because Ernestine was on vacation
    • allowing existing subscribers like me to get a $10 per month package for free OR
    • causing many customers to get screwed out of $10 a month which will ultimately bite those old-time corporate thinkers in the ass.
    We have seen this level of corporate communication failure going on for at least three years, now. My guess is this constant failure will be reflected in the quarterly results coming up.:nono:
     
  8. Aug 9, 2009 #128 of 136
    Paul Secic

    Paul Secic Hall Of Fame

    6,226
    23
    Dec 16, 2003
    I won't be here by then.:lol::lol::lol::lol::lol:
     
  9. phrelin

    phrelin Hall Of Fame DBSTalk Club

    15,080
    327
    Jan 18, 2007
    Northern...
    Because we kind of have two threads going, thought I'd include this here also. Confirms my post (rant) above from yesterday about Dish corporate communications being screwed up as usual.
     
  10. phrelin

    phrelin Hall Of Fame DBSTalk Club

    15,080
    327
    Jan 18, 2007
    Northern...
    If you figured on because you have HD with your classic package and you can now get the Platnium group of channels that you've never had before take a close look at the thread HDNet Movies - August 2009 Highlights. If you're into movies, there is a lot there. Even if you're not, each month there is a "sneak preview" of an independen film to be released in theaters the following day. This month it's Robin Williams next film. And they are showing three films as A Tribute to Director Sergio Leone.
     
  11. jsfisher

    jsfisher Cool Member

    22
    0
    Mar 23, 2003
    Did you notice they are charging you an extra buck for locals? Should be a $5.00 add-on instead of $5.99.
     
  12. phrelin

    phrelin Hall Of Fame DBSTalk Club

    15,080
    327
    Jan 18, 2007
    Northern...
    No I didn't notice that, though this is the "Package" page created by Darryl and his other brother Darryl. On billing the CSR successfully adjusted my account so that it still will total correctly. But it will be two months before I have a PDF statement that will be really clear whether it will total correctly. While I'm sure the line items will be confusing as Charlie was one of the leaders in technology who can't seem to figure out a simple billing program, it should look like this,

    [​IMG]

    What I'm not sure about is the DVR Advantage $3.00 deduction line item they used to take off which I have a feeling will disappear and I'll have to ask about. But I will have to watch now to see if somehow the locals end up on the bill at $5.99 in which case I'll have to complain because they were and still are offered for $5.00.
     
  13. l8er

    l8er Icon

    624
    1
    Jun 18, 2004
    Mine looks like that, too, and I just finished a live chat - where the CSR says locals are in my package for $5.00/month even though the Programming page in my account shows $5.99.
    Guess we'll have to see how this shakes out in a few months.
     
  14. phrelin

    phrelin Hall Of Fame DBSTalk Club

    15,080
    327
    Jan 18, 2007
    Northern...
    Probably either Darryl or his other brother Darryl did a copy and paste with the wrong number.:grin:
     
  15. CABill

    CABill Hall Of Fame

    2,114
    2
    Mar 20, 2005
    Yes, they are offered for $5/mon. But that doesn't mean everybody gets charged $5/mo for locals. If you get locals but have an annual sub to the basic package, your locals are $5.99. Several years ago, you could bundle Locals, Supers, and one remote network for $5.99 for the 1st, and $3 for the 2nd or 3rd. When remotes went poof, it became $5.99 for locals and $5.99 for supers. DISH being the way they are, people remained being billed $5.99 for locals unless they called to remove themselves from the "bundle" deal. Some CSRs would actually suggest it if they noticed. Your response is more likely a CSR that "knows it is only $5 more" and doesn't see the same thing you see. I know they don't see what I see online!!

    Just like all the people that already sub to PlatinumHD can phone to cancel it, cancel basic HD programming if needed, and then get both for $10, you could probably get the bill reduced to have locals included as a line item "w/ locals" for $5. Sometimes, you're better off to let a confused CSR offer some credit for X months so they don't have to figure things out. As long as you see $5.99 and not "with" on your bill / recent activity, a CSR should be able to tell you why the $5.99 is there. AFAIK, annual, bundled with Supers, and locals without a Basic package are the only reasons remaining for locals to be $5.99. Could certainly be other reasons I don't know about.
     
  16. SayWhat?

    SayWhat? Know Nothing

    6,262
    133
    Jun 6, 2009
    As I expected, they goofed. The on-line account status and statement due showed the old rate with no promo discount applied. Called CS, rep stumbled around for a bit trying to understand what I was saying even though the promo was noted in the account note but the balance due hadn't changed. Finally figured out what I was saying, then couldn't figure out how to fix it. "It'll be applied to your next bill." Uhhhh, thanks but that's a YEAR away. "Oh. Yeah, I'll be right back." (Cue Jeopardy theme).

    Finally got it taken care, maybe. We'll see what the CC is actually billed for.

    "Anything else I can do for you?"

    Well, now that you mention it, what about this Cinemax promo I'm hearing about since I'm already signed up for Auto-Pay?

    "You're eligible. It's added. Cinemax for a penny a year"

    Cool beans.


    Now, if I just had a TV to watch it on..........
     

Share This Page