Auto Delete on Genie

Discussion in 'DIRECTV General Discussion' started by toobs, May 29, 2014.

  1. May 30, 2014 #41 of 408

    mrdobolina AllStar

    Aug 28, 2006
    A Mile High
    Lucky13, as far as I understand this bug only affects any shows you recorded that have the new Start Over/Lookback feature. These are shows that, if you tune into the show late (say 10 minutes in), you can now given a chance to start the show from the beginning. For example, I set up and recorded the Don Rickles special last night. This is one of the shows that also has the new feature. When I watch the recording I made I am going to have to either watch the whole thing in one sitting, use the workaround listed above, or be ok with the fact that it's going to delete if I leave the recording and then I'll have to re-record.
  2. May 30, 2014 #42 of 408

    NiTruS AllStar

    Feb 6, 2008
    i can confirm this is happening..Wednesday i was watching Rogue 30mins after i started dvr'ing.. i hit pause then exit to go let the dog out..came back and show was deleted..luckily, it was on demand already..i chalked it up to being a fluke..guess not :(

    Software - 0x863
  3. May 30, 2014 #43 of 408
    Jason Whiddon

    Jason Whiddon Hall Of Fame

    Aug 17, 2006
    I always catch a lot of grief on here and get angry PM's when I say this, but I'll say it again. Directv proves time and time again that their SW dept (or marketing if you want to blame it on them) makes poor decisions. They do not let little bugs slide thru, they let bugs thru that cause a DVR to lose it's SIMPLE purpose and concentrate on silly stuff. Ridiculous.

    As far as reporting it, we should not have to. Something so large and as obvious as the broad side of a barn should never have gotten through...
    3 people like this.
  4. May 30, 2014 #44 of 408

    lucky13 Active Member

    Nov 27, 2006
    Thanks. I rarely use the current guide to select programs. I've seen the arrow, but would be hard pressed to know which of my recordings it would affect. This week, I frequently bounced between NBA, NHL and MLB games, while they were still being recorded, in order to avoid spoilers.

    For non-sports, we're mostly catching up on series that we haven't finished (mini-binging). Not often coming close to anything recently recorded.
  5. May 30, 2014 #45 of 408

    prushing Active Member

    Feb 14, 2007
  6. May 30, 2014 #46 of 408

    toobs Legend

    Oct 10, 2012
    What is the workaround again? So many people are saying so many things where it is getting confusing.
  7. May 30, 2014 #47 of 408

    lesz Legend

    Aug 3, 2010
    If you set up the recording via a manual record (per my post on page 2 of this thread), everything will be the way recordings have been in the past, and it will not auto delete. Setting up a manual recording is not exactly convenient, but it does work, and you can set up a manual recording to repeat itself for shows that you watch regularly.
  8. May 30, 2014 #48 of 408

    sigma1914 Well-Known Member

    Sep 5, 2006
    Allen, TX
    Just tried this, but it didn't work.
  9. May 30, 2014 #49 of 408

    prushing Active Member

    Feb 14, 2007
    its working for me as long as I only use the back/left arrow buttons it will not delete the recording
  10. May 30, 2014 #50 of 408

    toobs Legend

    Oct 10, 2012
    For the meantime, just pause whatever you are watching and don't change the channel at all <sigh>.
  11. May 30, 2014 #51 of 408

    lucky13 Active Member

    Nov 27, 2006
    If you recorded an "arrowed" show on the Genie, but watch it on another DVR, does it get deleted?
    If you record it on an HR2x and watch it on a Genie?
    Not home now or I'd try this myself.
  12. May 30, 2014 #52 of 408

    Shaddow Cool Member

    Aug 26, 2008
    Yea this doesn't work for me either

    Sent from my iPad using DBSTalk
  13. May 30, 2014 #53 of 408

    inkahauts Well-Known Member

    Nov 13, 2006
    Correct. The deletion thing is strictly a big not a feature.
  14. May 30, 2014 #54 of 408

    inkahauts Well-Known Member

    Nov 13, 2006
    I just thought of something to try. Disconnect from the Internet and make sure it's physically disconnected that should turn the feature off so maybe the issue will go away.
  15. May 30, 2014 #55 of 408

    Laxguy Honi Soit Qui Mal Y Pense.

    Dec 2, 2010
    Right.... and pretend it's 1990.....

    Or just watch stuff that's not on the channels where this bug exhibits.
  16. May 31, 2014 #56 of 408

    linuspbmo AllStar

    Oct 2, 2009
    It still deletes the program on the Genie. I tried this on my HR-24 and watched a program recorded on the Genie when I changed the channel or hit exit it deleted the recording on the Genie. I couldn't get it to do it the other way around however, I watched a program recorded on the HR-24 from the Genie and when I hit exit or changed the channel it did NOT delete the recording on the HR-24. It still sucks though, I deleted several shows that are not coming on again in the near future
  17. May 31, 2014 #57 of 408
    Tom Servo

    Tom Servo Icon

    Mar 7, 2007
    Add me to the list of surprised and annoyed viewers, as I stumbled into this tonight while watching some episodes of COPS I recorded off Spike TV. I rarely go into the EPG so I didn't even know there were little arrows by all these programs. I never really set anything to record unless I do it through my phone these days.

    I'm just glad I was watching filler programming and nothing I really wanted to keep, or I would have been royally ticked off. I hope they fix this bug soon and am disappointed they let such a major bug get through.

    I sent in a sendreport so hopefully they'll be on it:

    Report ID: 20140530-26CB
    Box: HR34/700
    Software: 0x863
    Updated: Tue 5/20 3:25am
  18. May 31, 2014 #58 of 408

    KyL416 Hall Of Fame

    Nov 10, 2005
    Tobyhanna, PA
  19. May 31, 2014 #59 of 408

    slice1900 Well-Known Member

    Feb 14, 2013
    I don't have to deal with this issue, but I'm absolutely floored that Directv can be so incompetent as to let something like this hit NR. They'll probably lose thousands of customers over it, and they deserve to. I complain about stupid bugs that Tivo rolls out in their updates, but they're minor compared to deleting recordings.

    If I had a Genie and something like this was rolled out, and I was debating whether to accept a competing offer I'd be gone in a second and never look back, because I don't believe this level of incompetence should be rewarded or tolerated.

    And to think people are worried about the AT&T acquisition hurting Directv? Surely AT&T's software engineers can't possibly reach the level of stupidity required to push out an update like this. Directv customers should be cheering the acquisition, because it is hard to imagine things sinking lower than this.
  20. May 31, 2014 #60 of 408

    damondlt New Member

    Feb 27, 2006
    I know we sometimes have our differences, but you really hit the nail on the head with one.

    I had my first auto delete last night and I'm pissed.
    It deleted it even though I miss half of it, selected option no to not delete so I could rewind and bang, GONE.
    So now, what ?

    Sent from my Galaxy S5

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