NOTE TO READERS: I called back 2 days later and got everything I had wanted to start with. So the members here know what they are talking about when they say call again later. Thanks to all who posted about this here and on other post!! Below was my original post: From the land of "No Problem!!!" How may I assist you today my name is XXXXXXXXXXXX and who do I have the pleasure of speaking with? And it went downhill from there! I am eligible for a new upgrade because of my Protection Plan status and my 2yr commitment is almost up, So I went from wanting to upgrade to ready to cancel service and I am an old customer from the 90's. I have three cable companies with lines in my yard already. Comcast, Knology, & ATT-U-verse and they all have special offers to get new signups. Anyway, I told her what I wanted and you could tell she was reading a script or looking at a computer and slowly reading and she kept say Uh-Huh, I was wanting a Genie and a client and to swap out my HR21, HR23 and two H21 for two HR24's. And I wanted to find out why the autobill pay credit had stopped Uh-Huh. I was on the Phone for 48 minutes and finally I asked are you even in the United States? But I have to give her credit she did tell me NO. Which I already knew do to her accent and word cadence. And I asked about my Sunday Ticket, so she sent me to Sunday Ticket department and I was so mad that I just cancelled that, Heck I get redzone from Verizon anyway and they offered me 6 payments of 29.99 plus tax. No thank you! I read about all these good deals and or credits some people here are getting, and heck I can't even get one that can read a computer screen and give me the upgrades they have listed on my account page!. So I went from upgrading my receivers to cancelling Sunday ticket. I really have been a loyal customer but this was totally unacceptable. I even told the Customer service rep that I went from upgrading to canceling and she said: "Uh-Huh I see" I will......... All I can say, I could give a crap about them buying HULU! How about handling your core business customers first!