I had to move my dish. Mounted it, ran new RG6Q cable....two cables from the dish directly to my HR-20...no splitters or multiswitches...and realigned the dish. My reception is outstanding...better than it was when the installer did the job. But I'm only getting a signal through Tuner 1. Nothing from 2. I hooked my signal meter to the cables at the receiver and both receive an equal signal. I have swapped the cables between the tuners. I have swapped the filters...and even eliminated the filters...still the same. Nothing on 2. D* says I've lost a tuner...which I believe....and they are sending me a new "refurbished" receiver. But that means I will lose all my recorded programs...which really sucks. I guess I don't understand how you can lose a tuner simply by unplugging the receiver, moving the dish, and plugging it back in. It just doesn't make sense. Am I missing a step somewhere? Do I need to flip a switch somewhere in the software? I've tried multiple boots by unplugging the receiver and plugging it back in. Nada. Zip. Any suggestions you can think of?