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Banged up refurbished receivers

Discussion in 'DIRECTV General Discussion' started by bubbagscotch, Sep 18, 2010.

  1. gfrang

    gfrang Hall Of Fame

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    Aug 29, 2007
    Never got a replacement receiver whit even a scratch on it although two dvr's didn't work.What you can do if they ask "ware is it going?" is to tell them it is going on the top shelf of a book case.
     
  2. ThomasM

    ThomasM RF Engineer

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    Jul 20, 2007
    Milwaukee, WI
    How do you get these "brand new" DirecTV receivers delivered? By the Cannonball train? ;)
     
  3. RobertE

    RobertE New Member

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    Still no pictures of all these clunkers. Odd.
     
  4. joe diamond

    joe diamond Hall Of Fame

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    Feb 28, 2007
    Oh, the box is black...I asked for silver!...Oh, the box is silver...I asked for black! Oh, I can't connect my OTA system; ****! It won't fit on my shelf so I don't want it. You mean I have to get the whole entertainment center moved so you can get the old box out? Damn! that is a big sucker! why can't the make them small. What kind of tape does this recorder tape? Where do I buy digital tape and why isn't there some in the box? Lucy, you just knocked that Directv box off the TV and I am going to have to find a way to get another one before this weekend...then you got some 'splanin to do! I just discovered there is not enough money around for another bill so the dented receiver has to go and the whole contract. Life is running on slow so now I can bitch and complain to somebody...unlike my kids...who never call!

    Get the picture?

    Joe
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    Apparently, they have to ask that question. I just tell them it's in the family room. Then I put it wherever I want to.

    Rich
     
  6. billsharpe

    billsharpe Hall Of Fame

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    Jan 25, 2007
    Southern...
    I was promised a free second HD DVR when I inquired about the 2 year free HD access. The installer brought a refurbished HR21. He also tweaked my dish. Unit looks and works fine.

    Yes, there's a new 24-month commitment and a $5 second box charge.
     
  7. matt

    matt New Member

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    Jan 11, 2010
    I just received an HR20-700. It is pretty cherry, there is some sticker residue on the access card door and a scratch on the right side. Other than that, it seems ok! :)
     
  8. Helios

    Helios New Member

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    Mar 20, 2007
    Hey guys, first post here. It seems on the subject of refurbs that most of you are talking about replacement receivers. I wouldn't have an issue with getting a refurb on a warranty or protection plan swap for a defective box. But how does everybody feel about ordering what is clearly advertised as the latest greatest NEW receiver from their website and then getting one that isn't even the same model #, refurbed and dented? Because this is what I got.

    Here's my analogy....you go to Amazon and buy new Canon Powershot S45 but what you get is a refurbed S40 with dent in it. You'd be ticked. It's not that the refurb receiver doesn't work but what about honesty in advertising, not to mention disclosure? I found nothing in the terms, conditions, whatever, that states you might get used receiver when buying one as an upgrade.

    I called and talked to a rep and got the usual useless conversation. I'm returning the box.
     
  9. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Hang onto it....the Smithsonian folks will be knocking on your door some time in the near future. :D:lol:

    Actually...a number of folks prefer that original HD DVR model because of its on-board OTA capabilities. Enjoy.
     
  10. matt

    matt New Member

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    Jan 11, 2010
    It's stuck back in its box, I don't have a use for it. I have HR24s and until I get around to sticking up an outdoor antenna, I don't get any OTA channels. It continually moves to the bottom of the sell stack, receivers actually on my account get sold last. :)
     
  11. crkeehn

    crkeehn Godfather

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    Apr 22, 2002
    In late September I ordered two SD DVRs to replace older TIVO receivers. I got two refurbished R15-100s. Both were cosmetically in very good shape and both are operating flawlessly.
     
  12. tkrandall

    tkrandall Hall Of Fame

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    Oct 3, 2003
    On account of my experience in 2007, I have long wondered what, if any, functional check is performed on most returned DVRs before they send them back out. I'm left wondering if shipping costs hit another department, and so there is little incentive for the the functional check department to minimize re-shipments.

    I got a then-new HR20-100 when the install guy came out in July 2007. It had a bad OTA tuner. They sent me a replacement unit, a refurb HR20-700, but it had a bad HDMI output (a functional check would have caught that). A 3rd unit (refurb) they sent had a noisy and tangible vibration/buzz to the unit. Should have been caught. The 4th one (refurb) they sent has been OK to this day, except the disk drive does have a loud "digital garbling" sound.
     
  13. dlt4

    dlt4 Godfather

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    Florida
    I've received a couple of R15 refurbs in the last couple years. They were acceptable cosmetically, but the most recent one had the wrong power cord with it. :rolleyes:
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    We know. Any refurbishing that's done now seems to be cosmetic. And that's something new! I could damn near write a short book about the replacements I've received that haven't worked.

    Rich
     
  15. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Refurbs are like used cars...

    Some are good...some are lemons.
    Some work just fine....others can give you trouble.
    Some will last for a long time...others break down soon after you get them.

    I've had 2 good ones and one not-so-good in the past.

    Hopefully the inventory of those bad units adds to the recycle junk heap.
     
  16. mobouser

    mobouser AllStar

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    May 23, 2007
    Just got a HR22 in the mail last week. Its obviously a refurbished unit and its scratched up but the package of goodies (remote etc) that came with it were spanking new. HR22 to me really suck this unit right off has issues with close captioning and if you pause the show your watching forget it u have to fiddle with the buttons on the front of the unit to get it to wake up.All bad omens, I complained to D* and will get a replacement via their truck crews. Someone mentioned the HR20 units, I got one and its fantastic works as good as the day it came through the mail to replace my HR10-250 and yes it was spanking new.
     
  17. hasan

    hasan Well-Known Member

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    Sep 22, 2006
    Ogden, IA
    I got a replacement HR20-700 and it has worked great for two years. It was a refurb. I had an HR21-100 sent as a replacement for an HR21-200 that was failing. The first one came with a front panel that did not work. No lights, no response to the remote, nada. (Otherwise it worked fine, i.e., it showed a channel, did a software update, etc, but completely unusable). They sent me a replacement for the replacement, (another HR21-100) and it has worked just fine for the first three months or so. Some cosmetic damage on the back panel, but perfectly functional.

    Some good, some bad, ultimately resolved, is how I would put it.

    Service was fast and courteous.
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    But you get to pick the brand and model. They don't just send you anything they want to. And they come right out and call them "used" or, for the higher scale cars, "pre-owned". If they based their model of selling used cars on D*'s model of selling replacements, no one in their right mind would buy a used car. Bad analogy.

    I can't help but wonder if they consign bad units to the junk heap after they've tried to pawn them off on a specified number of customers and had them returned. Something like: "Let's send this one out ten times, perhaps some poor soul will get it to work."

    Rich
     
  19. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Not really.

    Except for the ability to select a brand/model...its exactly the same, with the same risks.
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    And, naturally, no one drives a used car before they buy one or takes it to their mechanic so it's exactly the same, with the same risks.

    This is a joke right? :lol:

    Rich
     

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