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Discussion in 'DIRECTV General Discussion' started by bubbagscotch, Sep 18, 2010.
Somebody's suffering from analysis paralysis.
Overthinking is not healthy.
Retired an SD DVR a few months back - took three calls to get a recovery kit. Retired an SD receiver couple of weeks back, still no sign of the recovery kit. If they don't really want it, tell us that up front.
I always overthink. That's why we don't live in a mansion. I keep waiting for this house of cards to fall. And I'm ready. Easier to live below your means than above them or even at them. I think. I don't ever want to be poor again. I mean that with all sincerity. Heartbreaking to read about members who have to cut service to make ends meet.
Gotta have patience. This is just another thing D* has that's screwed up. Throw that DVR away and you'll get the kit the next day.
Check your account, pending orders, check all orders...if in fact they sent it, it will show there...if not call them because its not coming. What is coming is a charge for unreturned equipment.
When I got new receivers I told the lady upon activating be sure to send a kit for old dvr's. She said she did...she did not because they never came and no order. I had to call again then there was an order. This happened once before this too. It as I said will show up in orders on your account. Then people wonder why they got an F from the BBB, my debit card would be cleaned out if I didn't monitor what they are doing.
Yes, I had to call twice to finally get a Return Kit.
+1 on that. I am going to come into a great deal of money soon and my neighbor asked if I was going to buy a Large Mansion and I told her I was quite comfortable with what I had but I wanted to be to help other people if I wanted to rather than spend it and maybe have to go back to work again as a friend of mine just did because he got burned in an investment deal which I told him not to get involved with.
Rather be Cautious than Foolish!!!
It does seem a bit cheesy to charge a HD Receiver fee for used equipment though. I just ordered an HD-DVR online and I was a little disappointed - not only was it not the HR24 pictured, but the receiver was pretty nicely scratched in lots of places on the back - clearly not the first time its been in someone's home....
Not one picture?
That's a perfect reason to call Retention and get some credits for poor service.
Rather be cautious than poor!!! Been there, done that and it kinda sucks.
Your problem is obvious. Your receiver didn't come with a case top.... :hurah:
But honestly, I don't think its right either if folks get something that looks like or operates like it just came from a flea market.
Got kit on Tuesday after a follow-up e-mail. Boxed up and handed over to USPS yesterday, then came home to an automated message from D* that they "were sorry to lose me as a customer"! Phone call to a very articulate fellow who was clearly from the Indian sub-continent confirmed that my screens wouldn't be going blank. It's silly little things like this that let companies down.
DirecTV DOES NOT have any call centers in India. The only ones I'm aware of are in Puerto Rico & the Philippines.
"Thank you for calling Mr. RobertE. I will be glad to help you with your transaction.
Ah, Mr RobertE, I will now read you the work order number.. . . . Is that the correct number? And on that work order you were to install three Directv receivers and use a 3 x 4 multiswitch? . . Oh, and you did not use the 3 x 4 multiswitch?
We will have to compose another work order. This will take one business day and then I can close your work order.
This call center is now closed. You will have to call back when it again opens. We will not be able to enter your work for previous days.
I can only close two work orders and then I must take a call from another technician. You must get on HOLD again."
That call center?
There are even a few Indian people who live in the United States.