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BeachAudio.com - HR20 in stock for $248.99 !!!

20K views 154 replies 61 participants last post by  PoitNarf 
#1 ·
I found this today:

http://www.beachaudio.com/product_info.php?products_id=85522

They say they have 305 of them in stock as of 09/01/2006 12:52 PM and they offer $5 ground shipping.

I purchased 2 Directv Dtva3brace Mono-pole Braces for my AT9 a few weeks ago from these guys and their shipping was very fast for basic ground to my zipcode.

Has anyone purchase D* receivers from these guys before?
 
#129 ·
I just received this e-mail from Beachaudio:

Dear Customer,

After inquiring this morning with our distributor about a confirmed ship
date for the HR20 unit, a representative from DirecTV contacted us
advising us on the current ship status of the HR20's we have in stock.
Rather than giving us the green light on shipping the units for their
arrival on the previously scheduled release date of Sept.13th, we were
advised of a significant software upgrade issue that has been widely
reported in the units from the first production run of the HR20's.
Because so many of the units currently in service are affected by this
issue, DirecTV has ordered a recall of all the current HR20 units
nationwide that still remain un-purchased by consumers to avoid the
overwhelming need for installation technicians to make in home visits to
replace the faulty units due to the significant software issue which
exists in them.

While this is clearly not good news for you, the waiting customer,
please understand this recall is on the order of DirecTV & is an effort
to avoid thousands of angry customers who would inevitably receive a
defective unit if the pieces currently in stock were to ship as planned,
or if purchased exclusively through local retailers. We have been
advised that all current units nationwide are affected with this glitch
& will have to be replaced for proper operation.

DirecTV has given us a new tentative release time frame of the first
week in October for the new units to be arriving at our warehouses &
ready to ship. This is only an estimate & has not been confirmed as a
guaranteed arrival date. Once we have a confirmed date for these units,
we will email you to advise of the release.

Please contact us at Beach Audio if you wish to cancel your order, or if
you would like to keep your current order on back-order status & await
the arrival of the new units. **Orders that have been placed via
Amazon.com are subject to a 30 day expiration time frame. Please contact
us if your order may be in danger of expiring & you wish to keep your
backorder in good standing.**

As information regarding this issue is given to us, we will keep
customers with current back orders advised via email immediately. If you
have any further questions or concerns, or if you wish to cancel your
order at any time, please feel free to email or call our offices during
regular business hours, Mon-Fri, 9am-5pm PST, at the number below.

We sincerely apologize for this delay & appreciate your understanding in
the matter.
 
#130 ·
AHHH.....

Dear Customer,

After inquiring this morning with our distributor about a confirmed ship
date for the HR20 unit, a representative from DirecTV contacted us
advising us on the current ship status of the HR20's we have in stock.
Rather than giving us the green light on shipping the units for their
arrival on the previously scheduled release date of Sept.13th, we were
advised of a significant software upgrade issue that has been widely
reported in the units from the first production run of the HR20's.
Because so many of the units currently in service are affected by this
issue, DirecTV has ordered a recall of all the current HR20 units
nationwide that still remain un-purchased by consumers to avoid the
overwhelming need for installation technicians to make in home visits to
replace the faulty units due to the significant software issue which
exists in them.

While this is clearly not good news for you, the waiting customer,
please understand this recall is on the order of DirecTV & is an effort
to avoid thousands of angry customers who would inevitably receive a
defective unit if the pieces currently in stock were to ship as planned,
or if purchased exclusively through local retailers. We have been
advised that all current units nationwide are affected with this glitch
& will have to be replaced for proper operation.

DirecTV has given us a new tentative release time frame of the first
week in October for the new units to be arriving at our warehouses &
ready to ship. This is only an estimate & has not been confirmed as a
guaranteed arrival date. Once we have a confirmed date for these units,
we will email you to advise of the release.

Please contact us at Beach Audio if you wish to cancel your order, or if
you would like to keep your current order on back-order status & await
the arrival of the new units. **Orders that have been placed via
Amazon.com are subject to a 30 day expiration time frame. Please contact
us if your order may be in danger of expiring & you wish to keep your
backorder in good standing.**

As information regarding this issue is given to us, we will keep
customers with current back orders advised via email immediately. If you
have any further questions or concerns, or if you wish to cancel your
order at any time, please feel free to email or call our offices during
regular business hours, Mon-Fri, 9am-5pm PST, at the number below.

We sincerely apologize for this delay & appreciate your understanding in
the matter.


--
Regards,

Gabby K
Customer Service Manager
Beach Audio, Inc.
 
#131 ·
jbelfer said:
AHHH.....

Dear Customer,

After inquiring this morning with our distributor about a confirmed ship
date for the HR20 unit, a representative from DirecTV contacted us
advising us on the current ship status of the HR20's we have in stock.
Rather than giving us the green light on shipping the units for their
arrival on the previously scheduled release date of Sept.13th, we were
advised of a significant software upgrade issue that has been widely
reported in the units from the first production run of the HR20's.
Because so many of the units currently in service are affected by this
issue, DirecTV has ordered a recall of all the current HR20 units
nationwide that still remain un-purchased by consumers to avoid the
overwhelming need for installation technicians to make in home visits to
replace the faulty units due to the significant software issue which
exists in them.

While this is clearly not good news for you, the waiting customer,
please understand this recall is on the order of DirecTV & is an effort
to avoid thousands of angry customers who would inevitably receive a
defective unit if the pieces currently in stock were to ship as planned,
or if purchased exclusively through local retailers. We have been
advised that all current units nationwide are affected with this glitch
& will have to be replaced for proper operation.

DirecTV has given us a new tentative release time frame of the first
week in October for the new units to be arriving at our warehouses &
ready to ship. This is only an estimate & has not been confirmed as a
guaranteed arrival date. Once we have a confirmed date for these units,
we will email you to advise of the release.

Please contact us at Beach Audio if you wish to cancel your order, or if
you would like to keep your current order on back-order status & await
the arrival of the new units. **Orders that have been placed via
Amazon.com are subject to a 30 day expiration time frame. Please contact
us if your order may be in danger of expiring & you wish to keep your
backorder in good standing.**

As information regarding this issue is given to us, we will keep
customers with current back orders advised via email immediately. If you
have any further questions or concerns, or if you wish to cancel your
order at any time, please feel free to email or call our offices during
regular business hours, Mon-Fri, 9am-5pm PST, at the number below.

We sincerely apologize for this delay & appreciate your understanding in
the matter.

--
Regards,

Gabby K
Customer Service Manager
Beach Audio, Inc.
Just received the same email. Any other information on this? Not real happy but not much we can do.
 
#132 ·
We wanted to update you on the status of your recent
order:

1 Directv HR20 Hd/dvr Satellite Receiver (DirecTv HR20)

The item(s) you ordered did not ship because 1 or more items are out of stock
and needs to be back ordered. Your order will be shipped as soon as we can
replenish the stock of the back ordered item(s). YOUR CARD WILL NOT BE CHARGED
UNTIL YOUR ORDER SHIPS!

PLEASE NOTE: Beach Audio makes every effort to only advertise items in stock.
While the item you ordered may have shown availability at the time you ordered,
we can not allocate inventory for orders until your billing information has been
verified and manually reviewed by our staff. Please bear in mind that we are
happy to cancel your order at any time on request.

We back order your items as a courtesy. If you would rather not wait, you can
request cancellation (subject to confirmation) at any time by replying to this
email or calling 877-804-0495. Please do not consider the order cancelled until
you receive a confirmation email from us confirming the cancellation. We are
not responsible for items that ship before a cancellation confirmation is sent.

Note for Amazon Customers only: We can only back order your item(s) for a
MAXIMUM of 30 days. Your order will be cancelled if we can not fulfill your
order in this window. We apologize for any inconvenience this may cause.

Beach Audio
www.beachaudio.com
877-804-0495

total BS on this whole debacle. hmmmm my mom always told me, when it looks to good to be tue...........beginning to think they never planned to sell at hat first 249 price.
 
#137 ·
Got the same e-mail checked other treads & see nothing about a recall & people are getting them installed by D* I think they realize they under priced them & are now trying to get out of the deal. If I don't get this I will never do business with them & will do my best to let it be known to all
 
#138 ·
BeachAudio has pulled the HR20 from its web site again; I have sent a few emails to them today and no response. Went to BestBuy today and found a full pallet of them, Now I have one, just need the dish, install set for Friday. Now for a letter to the Better Business Bureau…
 
#139 ·
Maybe we do indeed need to mount a campaign to the Better Business Bureau regarding BeachAudio! Not only have they raised the price twice in a short time, now they tell everyone that they won't be shipped till early October.
They seem to be lying through their teeth. I just got off the phone with a BeachAudio rep and he says they were told by a distributer and by DirecTv that there is a recall on this unit as described in their email and "that is all the information we have at this time." What about Best Buy and Value Electronics who are distributing hundreds or thousands of these units and they know nothing of this supposed "recall" Something stinks bad here. I just ordered from VE and hopefully it gets shipped today.
 
#140 ·
I think this is it...

Dear Beach Audio customer,

It is with regret that we must cancel your current order for the DirecTV HR-20. Our supplier has informed us today that we will not be receiving this unit in the time frame we were originally promised. We want to apologize for any inconvenience this has caused. Because we value your business and we strive for the best possible service, it is our pleasure to offer you a $20 credit on your next order from Beach Audio.

To receive your credit:
1) Please call us at 877-804-0495 to place your order
2) Inform the customer service representative of your previous order number and your email address
3) You will immediately be credited $20 or the entire amount of your order (whichever is less)

This offer is valid until 12/31/06. There is no minimum order. Limit one credit per customer.

Again, we appreciate your business and look forward to serving your electronics needs in the future.

Regards,
David Schloss
Beach Audio
877.804.0495 (orders)
 
#142 ·
There is an easy way to file a complaint. :mad: Go to beachaudio.com and click on their Better Business Bureau icon

Then click on BBB Report on Company- which gives the info on beachaudio

and fills in all company data when you click on File Complaint.

Take a few minutes and let your voice be heard.
 
#143 ·
#144 ·
I received the stock email for one unit from Beach Audio listed above, and for a
second I recevied a full "Cancelled, sorry". I place my order when this thread was only 1 message long. Something smells funny. 600? WOW $20 on more out of
stock equipment. My other order is in status "BACKORDERED". I suspect I will get the cancel tomorrow. TIme to find another company. BTW, Beachaudio.com has a direct relationship with BUYDIG.com. in Edison, NJ. They don't ship Saturdays, and close early Fridays, and the Buydig.com site says they are not affiliated with any other sites. (Yet the address is identical). Uh.. May want to avoid this company.
Honesty is not too much to ask.

Got this today:

Dear Beach Audio customer,

It is with regret that we must cancel your current order for the DirecTV HR-20. Our supplier has informed us today that we will not be receiving this unit in the time frame we were originally promised. We want to apologize for any inconvenience this has caused. Because we value your business and we strive for the best possible service, it is our pleasure to offer you a $20 credit on your next order from Beach Audio.

To receive your credit:
yada yada yada

This offer is valid until 12/31/06. There is no minimum order. Limit one credit per customer.

Again, we appreciate your business and look forward to serving your electronics needs in the future.

Regards,
David Schloss
Beach Audio

:( Bummer
 
#146 ·
I just checked out the Beach Audio site again and notice that they have now removed all D* recievers from their site they still had the D10, D11, and R15's and I think H20 on their site as of yesterday afternoon but now they have no Directv recievers listed at all.

I wonder if D* may have pulled rank on them because of their business practices and informed them they are not allowed to sell any D* boxes anymore?
 
#147 ·
Mavrick said:
I wonder if D* may have pulled rank on them because of their business practices and informed them they are not allowed to sell any D* boxes anymore?
I would not be surprised in the least...

You could say they where just a tiny bit ticked off, when they saw the emails that went out..... just a little bit.....
 
#148 ·
Just got the rebuttal from BeachAudio through the Better Business Bureau complaint I filed:
"Company’s Response To Your Dispute:

The customers card was never charged and a $20 credit off the customers next order was offered as a courtesy. We are no longer stocking these units."

I sent back a rebuttal also, asking that BeachAudio admit their error and that they lied to their customers about a fake DirecTv recall and that they should apologize. And BBB should remove their good standing.

The BBB has only received 6 complaints. If you guys want to make a difference you need to register your complaints with BBB at the above links.
 
#149 ·
How many othere have submitted comments to BizRate about this incident? I wrote something up, responded to all the e-mails from BizRate and nothing has shown up in the comments section about this from anyone. It does show 50% negative rating over the past week though.
 
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