I have a problem. I have been with DirecTV since early 1996 ( I was a USSB only customer before that) and have subscribed to Premier for the majority of my time as a subscriber. In addition I have the protection coverage, HD, and HD extra pack. My dvr fee has always been included in the premier pack. Even now I am grandfathered in. So as you can imagine I was a bit surprised to see it on my bill as a charge of $5.99. Naturally I called customer service and alerted them to their mistake. I was told that I was getting it free by mistake and that I would now have to pay for it. After a fruitless attempt to explain that I was grandfathered in, I asked to speak to a retention level csr. She immediately knew what I was talking about but refused to reverse the charges. “Why?” I asked. As it turns out back on September 13 after hurricane Ike ripped my dish off my roof and into the neighbors yard I called D* and set up a installer to come out and mount me a new dish. Evidently D* took it upon themselves to suspend my service until I got back up and running. When the Dish was installed in October I called D* and they said they had to resend the signal, makes since as I had been without power or a dish signal for sometime. Because the account was suspended, I can not be regrandfather. I have multiple issues with this, if it was suspended why did I not received some sort of credit or partial month payment. It seems to me that my misfortune is being used as an excuse to charge me more and suspend my service so my contract last longer. I kept asking for someone higher up to talk to but no one will help me. What do I do now?