I know that both D* and E* have something similar in this regard, but the reality is that the customer has no control over when they actually receive the shipped gear. In both cases, D* or E* has chosen a specific shipping agent to handle returns, the customer's obligation should end at the time of drop off at the provider's chosen shipping agent. With D* using the worst possible way to have their gear returned, which has little to no tracking capability, it is even worse than E*'s. As to the charge for a truck roll. Volatility's claim that $99 (it actually is $95) is too high for this, I would say that is his opinion and not a fact at all. Having run a service organization for many years, rolling a truck with a tech would cost my company more than that even back when I was working and that's 7 years ago.