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Better Deals to New Customer

Discussion in 'DIRECTV General Discussion' started by alc965, Mar 23, 2013.

  1. StephenJC

    StephenJC Legend

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    Feb 26, 2012
    Where does it tell you that?
     
  2. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    Probably somewhere we don't have on our accounts yet. He's in Texas, they already have the program.
     
  3. woj027

    woj027 Icon

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    Sep 3, 2007
    Portland, OR
    Now with the equipment upgrade you should get free file (DVR) transfers. ? That would really make the extra $48 really worth it
     
  4. Old_School

    Old_School Legend

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    Nov 28, 2011
    PA
    My bother decided that he wanted to add a genie to his setup after seeing mine and called in to see what it would cost him (his contact runs out in Nov) and the CSR told him that his best option would be to call in after May 16th and request a genie upgrade and they could hook him up with one for free.

    I was told once by a tech, in our area not to worry to much about getting older reman equipment as most of what they have is the newer stuff. Most of the techs he says carry 24's and 34's for DVR's and 24's and 25's for HD boxes. This may or may not be true but, i am not gonna bet the farm on it.. He also told me that i would not want a hr34 as they are just another piece of junk that Directv quickly pushed out to compete with E*
     
  5. RunnerFL

    RunnerFL Well-Known Member

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    The problem with that is replacements get shipped to customers from DirecTV, not installers, so you never know what you'll get until you open the box.
     
  6. Old_School

    Old_School Legend

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    PA
    For shipped receivers yes but, i think he was talking about truck rolling with a tech for upgrades/replacements. I know most of the time they ship replacements but if one could convince the CSR that it might be a system issue then i guess a truck would roll.
     
  7. Lugnut

    Lugnut AllStar

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    Feb 11, 2013
    Eagle, Idaho
    Or you could just tell the rep on the phone that the upgrade is for another room then deactivate the receiver after the tech leaves. A little more work, but eliminates having to convince the CSR.
     
  8. Volatility

    Volatility Legend

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    May 22, 2010
    Ordering any model receiver is an upgrade as the customer is upgrading their experience to get what they want. So a customer could upgrade from a hd dvr to a standard receiver as it is upgrading their experience for that particular person as they do not have to pay for hd access and dvr service anymore, granted only 1 advanced receiver was on the account. DirecTV is odd with what they consider an upgrade, this is how it was explained to me. I've actually ordered a free sd receiver on a customer's account to replace a hd dvr under the Premium Protection Plan.
     
  9. Dazed & Confused

    Dazed & Confused Godfather

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    Jun 13, 2007
    I have 2 DVR's (HR20 & HR22), and do not need any additional equipment. So if I am understanding the definition of upgrade properly, then I am just getting the privelege of spending $2 more per month under this new benefit without actually getting a tangible benefit.

    I just want an upgrade from glacial speed receivers, but I clearly can't just "upgrade" to an HR24 with this benefit. Is there a chance a Genie would be called an upgrade of one of my receivers, and is it really faster changing channels?
     
  10. RunnerFL

    RunnerFL Well-Known Member

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    Yes, a Genie would be considered an upgrade from an HR20 or HR22.
     
  11. robl45

    robl45 Legend

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    Aug 5, 2004
    and thats why customers switch every 2 years. I stay with a cell phone company for 2 years, tv for how long it takes before they jam me with rates that are insane etc. I wish companies would wise up, but they never will.
     
  12. acostapimps

    acostapimps Hall Of Famer

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    Nov 5, 2011
    Illinois
    I know it varies by state or local contractors but in my area they install mostly new equipment even if there shipped, A cousin of mine upgraded recently from a HR21 and got a HR24 shipped to his surprise as I told him about them sending whatever they have in the warehouse at the time and no guarantee on newer equipment. I wish they did that when I upgraded because I bought a leased HR24 from Amazon 2 years ago:mad:
     
  13. Dazed & Confused

    Dazed & Confused Godfather

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    Jun 13, 2007
    Sweet, so there is a chance that I could change stations now without gaining any additional gray hair while waiting. :lol:
     
  14. goinsleeper

    goinsleeper Godfather

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    Generally "upgrading" means going from one receiver type to another, not "updating" the model number. Going from a standard DVR to an HD DVR would be an upgrade. It can still be put into their system to go from HR2x to another HR2x but there is no guarantee the model will be newer, so I refer to it being "updated".
     
  15. djrobx

    djrobx Godfather

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    Jan 26, 2009
    They're preying on the fact that most customers are lazy, and will pay full price just because they don't want the hassle of switching services or begging a CSR for a deal.

    I remember my parents paid some unconscionable sum of money in rental fees to GTE/Verizon to rent a touch-tone phone (it was the phone with the super long coil-up cord, LOL). They must have paid the fee for at least a decade. The phone had long been replaced, but they just kept paying the monthly fee because they hated calling the phone company.

    Time Warner has smartened up a bit. They now have a gradual escalator. When your promo pricing expires, they increase your price by $10 per year until you reach full price. This would curtail the shock of seeing a huge increase, and it reduces the chances that someone would react.
     

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