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Biggest screw up since 3 years ago

Discussion in 'DIRECTV Installation/MDU Discussion' started by Jodean, Aug 29, 2013.

  1. Jodean

    Jodean Icon

    769
    10
    Jul 17, 2010
    I give up, all new installs are getting the old IR remotes till this is figured out, i have an extra 120 of them so those are going in till im out of them.

    Getting sick of all the phone calls

    Some of my techs are threatening quiting on me.....
     
  2. west99999

    west99999 Icon

    1,388
    49
    May 11, 2007
    The clients will update within 20 minutes. Have your techs and yourself activate Genie 1st, then activate all clients, go to Genie set it to add client, go to each client put in pin set them up with all settings, reset clients, go do your customer education on system go back to each client and they will have taken the DL you can tell by the menu color will be off like a dark blue if they have not downloaded yet, program remote to RF, program TV. Done After the 1st DL they will not revert back to IR.
     
  3. inkahauts

    inkahauts Well-Known Member

    23,050
    1,165
    Nov 13, 2006
    I still haven't ever seen that happen to my system, what firmware are the clients starting with? and is it really that hard to walk someone through it over the phone. Takes about 5 mins maybe to do that, its so easy to program to rf with these remotes...
     
  4. samrs

    samrs MANC

    1,511
    26
    May 30, 2004
    Flat Branch, NC
    A lot of the techs I work with were doing RC65s with C41's. When they came out with 0740 it fixed the issue. If your techs would take the time to force 0740 on the HR44 you wouldn't have any remote issues. I hope your techs know Spanish or can memorize the script, wireless clients and video bridges are ...interesting.
     
  5. Jodean

    Jodean Icon

    769
    10
    Jul 17, 2010
    now today all my clients updated while i was onsite

    varies day by day i guess......no consistancy at all....
     
  6. damondlt

    damondlt New Member

    5,455
    233
    Feb 27, 2006
    Newfoundland...
    Maybe not many have them.
     
  7. Jodean

    Jodean Icon

    769
    10
    Jul 17, 2010
    I get diff clients and genies weekly. This shipment is doing updates within 20, last weeks were and previous weeks were not doing updates.

    One guiy called me 2 weeks later, his remote just quit, he called me at 8 am. I had him mute select 961 ch up enter. Done remote worked agian. This guy then called me when he got home at 5 pm from work, remote didnt work. Very nice, only 2 weeks later then on same day it quit again......

    I have him revert to IR so he wont continue to have problems.....
     
  8. Jodean

    Jodean Icon

    769
    10
    Jul 17, 2010
    all genies get forced downloads.......evey one all kinds of remote issues yet
     
  9. Jodean

    Jodean Icon

    769
    10
    Jul 17, 2010
    Yes, this is how it worked for a month, then all hell broke loose. Did nothing diferent besides get different and newer clients in stock.....
     
  10. Jodean

    Jodean Icon

    769
    10
    Jul 17, 2010
    I still run into people say 6 months or so later that had never reset their genie or knew how (even though i told them during install) and would still have remote problems with clients. I had them reset the genie and it started a download.....

    why would a genie never do a download in six months?? all geneies were downloaded at install but then never did one again....
     
  11. inkahauts

    inkahauts Well-Known Member

    23,050
    1,165
    Nov 13, 2006
    Maybe they where not hooked up or activated right.
     
  12. tarrakas

    tarrakas New Member

    6
    0
    Jun 14, 2014
    Florida
    I had a customer call me yesterday afternoon. One of his c41-500 lost authorization. (He kept getting the error message for this location not authorized.) After reseting the whole system multiple times it finally retook.

    I force download every genie at install. Just thought I'd throw this one sense we're on the subject of the strange.
     

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