1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Bring back ff, rw, pause in the pig!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by SledgeHammer, Feb 10, 2012.

  1. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Well, I just got hit for the first time with this issue. I was watching a recording and when it finished, I hit stop. It went back to the PlayList and was currently playing a show that I was actively recording. So, out of habit, I hit Pause. That, of course, restarted playback of the show I just stopped watching. I had to hit stop again and then find something to watch quickly to get the recording off the screen.

    - Merg
     
  2. Drew2k

    Drew2k New Member

    14,514
    228
    Aug 16, 2006
    To me this is a perfect and typical example of how this change will negatively impact a lot of DIRECTV customers.
     
  3. luckydob

    luckydob Godfather

    451
    0
    Oct 1, 2006
    More like DirecTV seems to be ignoring the 20 million or so remotes that have a separate play and pause button.
     
  4. ITSec_Guy

    ITSec_Guy AllStar

    68
    3
    Sep 23, 2007
    Tampa, FL
    I never bit$@ about stupid stuff, but it's crazy annoying when I'm searching my DVR and try to pause the programming in the PIP and it selects whatever stupid thing I'm currently on in the DVR recording list!

    THIS SUCKS!!!!!!
     
  5. augisdad

    augisdad AllStar

    170
    4
    Sep 29, 2011
    KC area
    Dear Mr. Xxxxxx,

    Thank you for writing. I see you've been a loyal DIRECTV customer since 2008 and I'd like to take a moment to thank you for your continued support.

    I'm very sorry for any frustration caused by the changes to the remote control functions since a recent software download. I truly can understand the inconvenience this has caused and I'll be happy to respond to your concerns today.

    As you already know, channel changing buttons (e.g., PREV and numbers) and trickplay buttons (e.g., Pause and Play) on the Universal White Remote will no longer work in the menu or guide on HD-DVRs and HD receivers. Mr. Xxxxx, these changes are by design to make way for future features. At this time, we don't have further information regarding these future features. Rest assured, DIRECTV is always working to improve the services and products we offer and we continue to develop new and exciting features to enhance your viewing experience.

    I understand this has been a frustrating experience for you. We respect your time and I appreciate that you've given me the opportunity to personally address your concerns.

    In addition, I have forwarded your feedback to DIRECTV management. While DIRECTV Management can not follow up with each customer individually, rest assured every suggestion and inquiry from our most important customers is reviewed to determine what changes should be considered.

    We're glad you're one of our loyal customers. It's feedback like yours that helps us remain America's #1 Satellite provider, and we thank you for your continued support!

    On a different note, while reviewing your account, I noticed that you may be eligible for a special equipment upgrade offer. The best way to find out what offer is available is to call us. Our general customer support team is available from 8:00 AM to 10:00 PM every day. Please call us at 1-800-531-5000 and you'll be routed to a friendly and highly trained agent who can assist you with available offers.

    I thank you once more for taking the time to share your concerns with us.

    We look forward to serving you for many more years to come. Thanks again for writing.

    Sincerely,

    Yxxxxxx S (ID xxxxxxx)
    DIRECTV Resolution Specialist
     
  6. rta53

    rta53 Legend

    103
    0
    Apr 10, 2010
    Bottom line. It ain't going back to the way it was. :(
     
  7. SledgeHammer

    SledgeHammer Icon

    1,952
    137
    Dec 28, 2007
    We know you hate it
    We don't care
    Buy some new equipment from us anyways

    :rolleyes: :rolleyes: :rolleyes:
     
  8. rta53

    rta53 Legend

    103
    0
    Apr 10, 2010
    Maybe it's just me but their responses seem to border on condescending. Almost like a parent talking to a child. Who knows, maybe they look at us as their children.
     
  9. SledgeHammer

    SledgeHammer Icon

    1,952
    137
    Dec 28, 2007
    Well, yeah... if I'm a customer complaining about how my equipment doesn't work, why would I want to give you MORE money for newer equipment that also doesn't work and sign a new 2 yr contract to boot?

    I can understand they are moving to a newer / lamer / less powerful / CHEAPER remote... fine. Sucks that 20 million people don't have those remotes.

    Obviously DIRECTV understands the issue now because the original form letters we were seeing, they had absolutely zero clue about anything. So they are hearing about it, but I doubt its making a difference to them.
     
  10. uteotw

    uteotw Legend

    144
    0
    Sep 30, 2006
    I agree. I just can't stand how they do things like this with little apparent thought of, I don't know, what their PAYING CUSTOMERS might think?

    I despise this latest feature subtraction, and it makes no sense to TAKE AWAY functionality millions have gotten used to.
     
  11. Starchy77

    Starchy77 Godfather

    308
    0
    Jul 18, 2008
    This is exactly what happened to me too. It would be really nice to get trickplay back in the PIG
     
  12. uteotw

    uteotw Legend

    144
    0
    Sep 30, 2006
    Called D* since I have the protection plan & can get a native English speaker fairly quickly. She said it was a "software issue" and would "send the report to the engineering team." Not sure what the really means, but MAYBE, just MAYBE, if enough reports are made they might restore the functionality we're all kinda used to...
     
  13. chrisexv6

    chrisexv6 Godfather

    398
    0
    Sep 14, 2002
    Does the new remote also not have a Dash button on it?

    If it still DOES, then what is the explanation for removing double dash to delete?
     
  14. RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006
    Yes, it does.

    Have you pressed dash while in the playlist on version 59E? You'll see what it does now...
     
  15. chrisexv6

    chrisexv6 Godfather

    398
    0
    Sep 14, 2002
    Is 59E the latest NR? If so, all I see it doing in the playlist is the exact same thing as the yellow button. If thats really what Im supposed to be seeing, that makes me wonder even more.....why do we now have two ways to get into that menu (but again, I might be looking at an older version, I didnt check what was on there at the time)
     
  16. RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006
    That's what the - now does. Remember, the new remotes do not have color buttons so the people with the new remote need to have a way to do what the yellow button does. The yellow button will probably become a decoration on our remotes at some point.
     
  17. lucky13

    lucky13 New Member

    2,057
    20
    Nov 27, 2006
    Maryland,...

    Or maybe user-programable buttons.
     
  18. RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006
    Very doubtful, but a cool idea.
     
  19. TomCat

    TomCat Broadcast Engineer

    4,153
    100
    Aug 31, 2002
    +1 more :up:
     
  20. ThomasM

    ThomasM RF Engineer

    4,317
    10
    Jul 20, 2007
    Milwaukee, WI
    It's interesting reading all the feedback on the loss of trickplay in the PIG here but I would really like to know if their CSR's are being blasted about this change from customers who do not visit this website. It's obvious that folks are universally IRKED about this change but I wonder if DirecTV management has put out the word to just offer condescending nonsense like the quoted email one poster got or if DirecTV is really going to listen to their millions of customers and put the features back.

    I'm betting their arrogant attitude lately means we will never get trickplay in the PIG back. But I could be surprised.....
     

Share This Page