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Brrrrriiiiip getting worse?

Discussion in 'DIRECTV General Discussion' started by Ken S, Feb 19, 2009.

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  1. rebkell

    rebkell Godfather

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    4: call and complain about the problem, if they want to replace the receiver to verify then go for it, but it's been pretty well established it's in the signal and changing DVR's isn't going to fix the problem.
     
  2. Ken S

    Ken S RIP

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    Probably none of the above. VoS has posted a description of the issue. While it is possible something local to your setup could cause a similar issue...there is a nationwide problem with the way DirecTV encodes the MPEG2 signal to MPEG4.

    Best thing you can do is keep calling DirecTV and reporting the issue. Hopefully, enough complaints will cause someone to take this problem seriously and get it fixed...it's gone on for way, way too long.
     
  3. Ken S

    Ken S RIP

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    Add NickelodeonHD to the list. My son was watching a cartoon which had several incidents in just a few minutes.

    Called DirecTV and was told it was the weather in our area (It's sunny and 84 degrees here) and we're in the middle of a severe drought.
     
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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  5. gnahc79

    gnahc79 Godfather

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    ok, I'll do the email the 'escalated' email address route instead of messing with level 1/2 CSRs that would just do the same thing.

    in addition to the interrupts on other shows, today Oprah blanked out for a good 5 seconds multiple times today for the wife. Angry remote almost got tossed at my head. Good thing she loves our Harmony One too dang much to do so :).
     
  6. johnnyroq

    johnnyroq New Member

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    Just got off the phone and the CSR's solution is to send a tech over for a service call. What's he gonna do, bring the satellite with him?
     
  7. seern

    seern Active Member

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    What is getting me now is the addition of black outs in the middle of programs that I have recorded. I was just watching this week's NCIS and had one 10 second loss of sound and picture. I do not know if this is D* or the pick up from the local CBS station because it has happened before with recordings of several of the CIS variants.
     
  8. hoos51

    hoos51 AllStar

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    I have this Horizontal line running left to right across my screen since yesterday. Channel 7 Washington DC. HD only, no other channels effected.
     
  9. gnahc79

    gnahc79 Godfather

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    Is there any chance of a miracle when the digital transition is 100% complete in June for locals? I usually see briiips on TLC, USA, etc. and 5-10 second blank outs on locals.
    edit: our local ABC won't do the transition until June 12
     
  10. rebkell

    rebkell Godfather

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    The miraculous part is that things seem to just be getting worse the longer into the digital transition we get, my HD locals have had more problems/glitches in the past 6 months than they did in the previous 2 years, and I'm speaking of satellite,cable and OTA.
     
  11. Jeremy W

    Jeremy W Hall Of Fame

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    It would have to be a miracle, because the two things are completely unrelated.
     
  12. seern

    seern Active Member

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    I have been with D* since the middle 90's, but if this is not solved in a decent time frame, FiOS is looking real good. The most recent line up I have of theirs in the Richmond, VA area has just as many HD stations as D* has.
     
  13. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    You should really Email: ellen.filipiak@directv.com about it. :)
     
  14. gnahc79

    gnahc79 Godfather

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    I got a voicemail from emailing ellen.filipiak@directv.com. I'm guessing they'll roll out a truck to see if all of the equipment is functioning properly before logging it as a source issue. Do I need to have a blank out behavior recorded? We deleted all of the shows that did that after viewing them :(.
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    They did this to/for me also. They went over everything with a fine tooth comb and then contacted the broadcast center.
    I did have some recording saved for they to see.
    "A Picture is worth...."
    Maybe you will find another recording by the time they come out.
    If not then the next time you have the problem, you can call them [you should get an inside phone number to call] and since the service call has happened, it can then go to the broadcast center.
     
  16. seern

    seern Active Member

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    Well I just sent her an email. With all the people who are having this issue and the number of times they have rolled a truck, you would think they would just log it into the national center as another instance of the problem. I do not have the time to take off from work to await a tech to get here, so I do not plan to let them come by. So, bottom line, I just wasted my time.:rolleyes: Guess I will wait a month or so, then switch if they don't figure it out. By then I will have caught up on my recording so I will not lose anything when I sent the boxes back.
     
  17. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "option #2"
    Try to explain through email that this is a known problem that needs to be passed on to the network broadcast center and that you know it's not on your end. Send them a link to this thread also.

    "One night" I got pissed and called the "inside number" to complain [again]. It was late and whoever picked up the phone was a "seat filler", who gave the "normal line" [yada, yada, yada], yet 45 min later the screen when to "don't call us, we know....." and then it was "fixed".
     
  18. seern

    seern Active Member

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    Well my email to them got a phone response within 45 minutes. I discussed the issues I was having with the CSA and was told that they have a report from the National Service center that the picture loss issue with CBS in Richmond was 100% fixed as of 14 May. The Brrrrriiiiip, issue she is going to forward to them along with the email. I referenced this thread as something they need to look at. She never said anything about rolling a truck. Now we wait to see if there is any improvement. :grin: Considering this thread was started in February, I am not holding my breath as I wait.
     
  19. techntrek

    techntrek Godfather

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    Lately every CBS program gets a brrrip 1 minute in, along with 5 seconds of black screen (and no audio at all). Always 1 minute in. I'm in the Baltimore area, not Richmond...
     
  20. LameLefty

    LameLefty I used to be a rocket scientist

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    Middle...
    Survivor was horrible last night on the Nashville CBS affiliate (WTVF channel 5). Audio brrriiips and dropouts at least once ever 3 - 5 minutes, with quite a few instances of several upsets in a two minute span. This is in marked contrast to other programming from that station lately where the brrriiips have definitely decreased in severity and frequency.

    However, setting aside last night's experience here locally, I have observed that as brrriiips have generally decreased in frequency and severity, audio dropouts and what I have been thinking of as "partial dropouts" have been increasing. Instead of the audible distortion, the sound either cuts out completely, or (it seems) like audio levels on one or more of the front three main channels in the 5.1 mix seem to be compressed or limited for a moment (perhaps attempting to compensate for or otherwise cover up the processing glitch that results in the brrriiip in the first place). It's hard to describe. I may have to make a videotape recording of the programming some night to post a clip or something.
     
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