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Buyer's Remorse

Discussion in 'DIRECTV General Discussion' started by Rob052067, Jan 5, 2009.

  1. paulman182

    paulman182 Hall Of Fame

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    That's pretty much what happened on my HD install, too. On my initial install, the installer even ran phone lines to four rooms, no additional charge. I had only been on this forum for a couple of months and did not know about the low pay, so I did not tip them at all. I feel bad about that now.

    Service like this is the normal thing in my area. Jobs with no drug tests are hard to find around here.
     
  2. bidger

    bidger Hall Of Fame

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    The "We Don't care attitude" is what pushed me away from TWC. In my nearly 11 years with DIRECTV, I never sensed that from them. The contract isn't something I fret about because I don't plan on going anywhere. If I ever do I'll address it then.

    As IIP states, you can buy everything upfront from DIRECTV and be done with it, no commitment. Given the fact that I may want to upgrade at some point in time, I wouldn't want to be stuck with owned equipment.

    There is no perfect provider, but DIRECTV fits me best, not TWC.
     
  3. rnbmusicfan

    rnbmusicfan Legend

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    It's 72 hours to claim buyers remorse. Atleast in NJ.

    I signed up with DirecTV less than 2 years ago, and signed up with their international channels (Hindi Direct I, Aastha) with Total Choice and a DVR. However, I missed Zee and decided to keep the Dish service, as Dish has totally different Hindi channels, and it was too expensive, and complicated, having DirecTV as well.

    I think I just paid an installation fee or something, but there was no penalty fees.
     
  4. rudeney

    rudeney Hall Of Fame

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    I have also canceled transactions (not with D*, though) due to rude CSR's. When this happens, I always get the CSR's name and supervisor info and write a letter to the CEO to explain my actions. Maybe it does some good, maybe not, but if I were the CEO, I'd want to know why I was losing business so I could do something about it.
     
  5. rnbmusicfan

    rnbmusicfan Legend

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    DirecTV sells receivers, but only in a bundle of 2. I mean suppose one signs with DirecTV for a $30/mo programming (international or family package or something) using one leased receiver. DirecTV does indeed provide the free installation, and use of receiver, but so does cable and Fios for the most part. When cable or Fios wires a neighborhood, they are shelling out of pocket for something they may not directly see a return for a while.

    But as a customer if in 6 months one's needs/budget changes, not much but...

    To cancel service after 6 months (let's use 6 months as an example), the early termination fee would be ($20x12 = $240. Or if within 3 months, $300. To me that's steep. Perhaps there should be a choice where one can pay the fee for the installation, not get the promotional programming rates, but instead gets a shorter contract.

    One has to ask, what was the cost of that actual installation, and equipment rental, shipping and return shipping of box and equipment (which DirecTV pays for), even imposed with interest? I remember installation going for less even a complicated 1-2 dish install long time ago. All these extras, like free HBO, Showtime, Starz for 3 months, and promotional reduced programming rate for a year don't quite "value up" locking into a commitment for a long period but that's just my opinion on value. I know Verizon has 1 year commitments for FIOS TV, but they seem to offer MUCH more for the bundled service. I wasn't too pleased once the standard commitment for basic satellite exceeded 12 months and went the way of Verizon's cell phone service model - where with cell phone contracts and using services, it's entirely different as you can easily get old equipment, try out and use various equipment, activate and go, and not necessarily lock in for a long contract.
     
  6. Incog-Neato

    Incog-Neato Godfather

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    The 72hrs you are referring to is the "federal cooling off period" meant for mortgage and home improvement contracts signed in your home. DTV is 24hrs in NJ. The "federal 72hrs" allows you to cancel a morgage or a home contract BEFORE it begins. With DTV we are referring to a serivce that has already been activated. DirecTV used to be a lot longer but was changed to 24hrs a while back.
     
  7. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Confuscious say...one bad apple in tree not reason to use axe and cut it down...:D
     
  8. IcedOmega13

    IcedOmega13 Legend

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    ohio state law is 15 days.
     
  9. armophob

    armophob Difficulty Concen........

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    Fort Pierce, FL
    From where I sit down here, there is no nicer side of Detroit. I've been there. :lol: Which side of hell is the coolest, or actually right now the warmest.
     
  10. peano

    peano Icon

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    The difference is very obvious on a high end calibrated display. At least to my eyes. Both component and HDMI are considerably better on Directv on my 50" Pioneer plasma and 56" JVC HDILA.
     
  11. Jeremy W

    Jeremy W Hall Of Fame

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    Aside from the downtown area, Detroit is all crap. But like I said, I'm not in Detroit.
     
  12. Piratefan98

    Piratefan98 Icon

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    The actual downtown has improved. I've only been there twice .... once recently, and once about 20 years ago. Seemed much nicer this time around.

    However, drive 1/2 mile in nearly any direction from the immediate downtown, and it's a safe bet that you don't want to be there.

    Jeff
     
  13. Rob052067

    Rob052067 Mentor

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    Was that a recent comparison, or has it been awhile? About a month ago, Dish upgraded more of their channels to MPEG4, which resulted in improvements in PQ.

    http://www.multichannel.com/blog/350000435/post/560037456.html
     
  14. Jeremy W

    Jeremy W Hall Of Fame

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    Jun 19, 2006
    They still down rez their 1080i channels, and send all of them out at lower bitrates than DirecTV.
     
  15. peano

    peano Icon

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    Feb 1, 2004
  16. rnbmusicfan

    rnbmusicfan Legend

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    ? I signed up and then cancelled in Jun '07, and did after 24 hours, but before 72. I was told 72 by the DirecTV CSRs, and decided it wasn't for me at the time, after the second day. Maybe the time frame has changed. I didn't pay a termination fee, DirecTV sent empty boxes with prepaid labels, however the installation and labor I believe I paid. In fact, my SSN# still pulls up an account, even though I closed the account, and if I were to re-activative, I have to go through the Customer Retention Group dept. Basically, they offer the same thing but I can't re-order online.
     
  17. Rob052067

    Rob052067 Mentor

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    This whole D* experience has been a nightmare all around! The chances of me ever reconsidering D* again in the future are slim to none.

    I already discussed the installation delays above. But now, after canceling, I get to deal with charges to my credit card. On the day I canceled, D* erroneously charged my card for the 1st month of service at $67 (although, technically, my 1st monthly bill was to be $40). Then, yesterday, D* erroneously charged my card another $411 in early termination fees. I called D* again to get these charges resolved. D* confirmed that both charges were mistakes and credits will be issued back to my card - BUT, it may take 6-8 weeks for the credits to appear! WTF!?!?! The phone reps have all been courteous and helpful, but this has certainly not the most pleasant experience.

    I did receive the shipping box on Saturday to return the receiver. I dropped it off at FedEx this morning on the way in to work. Hopefully, there won't be any issues with that next.
     
  18. tcusta00

    tcusta00 Active Member

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    That's indeed annoying. You can call your credit card company and dispute the charges which will be quicker than 6-8 weeks.
     
  19. Upstream

    Upstream Hall Of Fame

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    I agree with Tcusta's recommendation to call your credit card company and dispute the charges. If you don't dispute the charges with your credit card company, and DirecTV does not follow through on issuing the credit, then you might lose the leverage you have through your credit card.
     
  20. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    True. But most of the outter burbs are very nice and have huge mansions and so forth. I'm sure that's where he lives. But if you say you're from Troy or Livonia nobody knows where that is but you say the Detroit area and everyone knows. :)
     

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