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C31 locked up every time I want to use it.

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by utmba95, Dec 26, 2012.

  1. utmba95

    utmba95 Mentor

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    May 4, 2008
    Hi,

    I have a new C31 in a gameroom and I only use it about once a week. Almost every time I try to turn it on it won't power on. I have to unplug it and plug it back in. Does this sound like a bad unit or do I just need to wait for newer firmware? Does the firmware go to the HR34 or the C31? I'm concerned that the C31 is always hung so it may not get an update.

    Thanks.
     
  2. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

    3,808
    159
    Jun 20, 2007
    Colbert, WA
    The firmware updates come through the HR34. Try a couple of things: first reboot the HR34 through the menu>> settings & help>>settings>>reset.

    Turn off UPnP on your router if you have it.

    When your 31 does not turn on, push the red button on the side of the box instead of plugging and unplugging it.
     
  3. utmba95

    utmba95 Mentor

    50
    1
    May 4, 2008
    My C31 is still locked up every few weeks. I don't have uPNP on. Pressing the red button resets it. Does this sound like a known issue, or should I try new hardware?
     
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    It sure isn't a known issue with mine.

    What version of firmware do you have?
    Look under the system info screen on both the client & the Genie, as they both affect how it works.
     
  5. utmba95

    utmba95 Mentor

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    May 4, 2008
    05fd on hr34
    0711 on c31
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Those are about "as current" as one can get.

    When the C31 doesn't come on, "what do you mean"?
    No power light?
    Power light, but no network light?
    Or ?????
     
  7. utmba95

    utmba95 Mentor

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    May 4, 2008
    No power light and will not respond to power button or remote.
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Since it shouldn't do this, I'd call and get them to send a replacement.
     
  9. RAD

    RAD Well-Known Member

    16,501
    142
    Aug 5, 2002
    Dripping...
    On the back of the C31 by where the power connection goes there's a LED, if that's not on the box isn't getting power.
     
  10. Strog

    Strog Mentor

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    2
    Dec 20, 2011
    Anyone running torrents on your home network? If so, try stopping the app and see if it helps.
     
  11. utmba95

    utmba95 Mentor

    50
    1
    May 4, 2008
    It just locked up again, but I also had to reset the HR34 since double play wouldn't turn on. The power light was on. No torrents here. I'll call DTV and get a new one. I just hate to hassle with that if it's a firmware problem and not hardware.
     
  12. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    There's a chance 067e for the Genie will help this, and it's slowly being pushed out.
     

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