C61K Issues

I had Directv installed at my house a week ago. I have the HS17, 1 wireless mini and 2 C61K boxes in my setup. I have an audio popping noise issue on both of the 61K clients. If you do the 30 second skip it pops when video resumes, changing channels will produce a popping sound sometimes, clicking and selecting a different channel in the guide will cause the same issue. It happens on both 4K boxes. One of them is connected into a Marantz SR8015 receiver and the other directly to a TV. Note the wireless mini doesn't exhibit this issue. The sfotware version on the 61K clients is 0x13f5. Anyone else have the audio popping issues? The popping only exists in above scenarios and not while watching content. I have called DTV support and they don't even know what version of software the 4K clients should be on. That is scary and lame. How can a support department not even know what the current version of software is? I do have a tech scheduled to come out here in a week. Thanks in advance for your feedback.

 

Looks like you are on the same software as me on the 4K client. I am thinking this is a software issue and the DTV tech will not be able to solve the issue.

 

I can tell you with certainty it isn't your receiver causing the issue. I have a C61K connected directly to a TV and it has the exact same popping in audio. Only difference is that it is more pronounced through a sound system.

 

You have a valid point there. What else do you think would cause this issue? I can safely say it isn't a receiver issue in my case and my wireless mini definitely doesn't have any audio popping.

 

It is probably pointless to have a tech come out here based on your experience with the 4K clients. The only resolution it seems is to have the 4K clients replaced with wireless minis and this defeats the purpose. For what little 4K content is available it might be worth doing this. I don't think DirecTv will fix this issue any time soon. I had Frontier FIOS earlier this year and I regret ever stopping that service. The cost just didn't justify the service anymore and now you can't get Frontier FIOS TV anymore. After I stopped this service I went to Dish Network and that was a total joke. Horrible PQ and the user interface was like something out of the Stone Ages. Got out of the contract and switched to DirecTV. Definitely better PQ and a much better user interface. For what DirecTV charges the service should be flawless IMO.

 

It was a few weeks ago and it was prior to DTV service being installed.

 

Ironically a couple of weeks ago. Also, my LG C8 OLED 77 inch tv just got a firmware update probably 2 weeks ago as well. It is hard to imagine though that 4 different software updates all caused the same issue with the 4K clients. I have an old Panasonic Plasma TV which doesn't receive updates so when I get some time I could hook up a 4K client there and see if the same issue exists. That is probably the best way to figure this out now.

 

No, the person I spoke to was in support at ATT/DirecTV.