C61k stuttering??

Discussion in 'DIRECTV General Discussion' started by captaink5217, May 31, 2016.

  1. captaink5217

    captaink5217 Legend

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    Sep 20, 2011
    Just wondering if anyone has problems with the c61k stuttering on sound and video, it doesn't happen on my HR54 and it happens on both live tv and recordings, although it is worse on recordings. I'm almost temped to just put the HR54 on my main 4K tv even if it means sacrificing 4K for now


    What's up and stuff
     
  2. captaink5217

    captaink5217 Legend

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    Sep 20, 2011
    Just wondering if anyone has problems with the c61k stuttering on sound and video, it doesn't happen on my HR54 and it happens on both live tv and recordings, although it is worse on recordings. I'm almost temped to just put the HR54 on my main 4K tv even if it means sacrificing 4K for now


    What's up and stuff
     
  3. lwilli201

    lwilli201 Hall Of Fame

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    What is your setup. Type LNB and splitter. If you had a truck roll to set up your 4K (which is required before 4k is activated) then you should have a late model LNB. Have you contacted Directv about the problem? (You need to upgrade the equipment in your signature)
     
  4. captaink5217

    captaink5217 Legend

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    I have all the latest, just didn't update my signature


    What's up and stuff
     
  5. b52pooh

    b52pooh Cool Member

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    Southern Oregon
    I have heard this is related to refresh rates on the TV. What make/model do you have?
     
  6. captaink5217

    captaink5217 Legend

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    Samsung js8500,


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  7. b52pooh

    b52pooh Cool Member

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    Southern Oregon
    I believe t
    hat is the TV All of the Samsung 4K's with a 60hz refresh rate struggle with 60i content. You will need to play with the AMP/Judder controls on the TV.
     
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  8. captaink5217

    captaink5217 Legend

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    This tv's native refresh rate is 120hz


    What's up and stuff
     
  9. Jun 1, 2016 #9 of 52
    ep1974

    ep1974 Legend

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    I've noticed a lag/slower in changing channels on my C61. It wasn't there before. HR54 is smooth as always. Should I contact DT about this issue?
     
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  10. compnurd

    compnurd Hall Of Fame

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    Samsung 2015 7000 range and above are native 120. Below that is 60hz. I have a c61 and that tv and don't have any issues
     
  11. jnelson2000

    jnelson2000 New Member

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    Apr 21, 2007
    It is a known issue and there is a caddy on it. No eta on a fix. Started with me on last update to my HR54.


    Sent from my iPhone using Tapatalk
     
  12. ep1974

    ep1974 Legend

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    May 22, 2010
    Is this due to the last update (0xba9) on May 24? When changing channels on the C61, the channel info on top comes on, then the screen goes dark, then the channel changes. Not that it's that slow, but it was smoother before. Will a new update fix this issue?
     
  13. pistolpete52

    pistolpete52 AllStar

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    I had the same problem. After about a month I called DTV, explained what was going on, and told them that I'd just as soon use the HR54 on my 4k TV and a mini genie on the TV in my bedroom. They told me that it would cost me $99, and that kind of set me off. So I asked to speak to a supervisor.

    I explained the story to the supervisor and told her that I wasn't happy with the 4k client box, and that DTV would replace it for $99. I then told her that this seems to be a problem with others, and she did acknowledge that they have received a ton of calls about this. She told me that I can get the mini genie for the bedroom at no charge, and my package price would stay the same.

    An installer came out the following did and made the switch. He said that he's done a few of these switches already.

    I have an LG 4k UHD 55" TV, so it's not just a Samsung problem, or any other brand. It's the 4k client itself.
     
  14. ep1974

    ep1974 Legend

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  15. compnurd

    compnurd Hall Of Fame

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    The c61 does not use the same firmware as the HR series
     
  16. captaink5217

    captaink5217 Legend

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    Is there a reason why we can't move the hr54 to the 4K tv ourselves and the 4K mini to the bedroom tv???


    What's up and stuff
     
  17. compnurd

    compnurd Hall Of Fame

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    You can. But the hr54 does not output 4k
     
  18. captaink5217

    captaink5217 Legend

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    Judging from pistolpete's response that does not appear to be correct


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  19. Beerstalker

    Beerstalker Hall Of Fame

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    Pistolpete didn't really talk about 4K programming.

    It has been covered many many times here if you look around. The HR54 does not have the required hardware (HDMI 2.0/HDCP 2.2) to output 4K programming directly to a tv. It can be used on any TV you want, but it will not be able to output 4K programming to a 4K TV.

    If you want to watch 4K programming you have to either have a 4K tv that has RVU built in, or a C61k hooked up over HDMI to a 4K tv that has a HDMI 2.0 input that supports HDCP 2.2 and 4K 60p and lower frame rates.

    That said, there is very little 4K programming right now, so if the stuttering bothers someone that much they could move the HR54 to that tv and see if the problem goes away. They will lose the ability to watch 4K programming by doing so.
     
  20. compnurd

    compnurd Hall Of Fame

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    Thank you. Wasn't sure it needed explaining again the HR54 lacks the ability to output 4K since it has been covered 4500 times
     

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