C61k stuttering??

Discussion in 'DIRECTV General Discussion' started by captaink5217, May 31, 2016.

  1. captaink5217

    captaink5217 Legend

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    Sep 20, 2011
    I misread pistolpete's original post I thought they wanted to charge him 99 just to swap the locations of the 54 and 4k mini making me think there was something d had to do special.


    What's up and stuff
     
  2. pistolpete52

    pistolpete52 AllStar

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    Sep 3, 2010
    To be honest, I really don't see any difference between the HD channels and the DTV dedicated 4k channels when I had to 4k client. If there is a difference, it's very negligible. My tv is a 4k UHD tv, if that makes a difference.
     
  3. captaink5217

    captaink5217 Legend

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    Sep 20, 2011
    I feel the same, it looks a bit sharper but certainly not something that makes you say wow, personally some of the good HD channels look almost as good


    What's up and stuff
     
  4. alex15301

    alex15301 New Member

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    Jan 31, 2016
    Southwestern PA
    Samsung UN55JS8500 with HR54 and C61K Client. Same problem. Stuttering, audio drop outs and occasional picture break-ups. Have had DTV out 4 times. Replaced LNB, splitter, cable drops to each box, and even a new high-speed HDMI cable. Even swapped out the HR54 with a new HR54.

    Still does it. DTV says I have the newest "4K" reverse-band LNB available. No signal problems. Actually, signal is great. DTV doesn't have a clue as what to do.
     
  5. brewsbro

    brewsbro New Member

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    Mar 21, 2008
    count me in as one with lots of audio dropouts with our c61k. Finally had to just unplug it and use a mini from another room. no more dropouts. Went on DTV chat real quick to ask them, and rep said no one has ever contacted them about a issue. I said i will call in and to please note my account. She ended the chat right away, lol.
     
  6. alex15301

    alex15301 New Member

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    Jan 31, 2016
    Southwestern PA
    That is a lie. I have an ongoing ticket open with this issue. It has been escalated to the highest level with DTV. I have a rep. that continues to call me about this. They are tired of having to "send someone out." So when they say they are "unaware," they are telling a fib.
     
  7. brewsbro

    brewsbro New Member

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    Mar 21, 2008
    Received a software update to our C61K. 8A7. So far things are much better. Anyone else seeing this?
     
  8. compnurd

    compnurd Hall Of Fame

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    Got it also looks good so far
     
  9. Impala1ss

    Impala1ss Godfather

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    Jul 22, 2007
    I have a Samsung KS9000 and had the same audio and video problems you did. After troubleshooting I discovered that the video problems were the result of the HR54 and had it replaced by D*. No more video problems. The audio dropouts occurred every 4 minutes and 25 seconds like clockwork, and were approx 1 second long - no sound. I had audio optical cable going from tv's plug-in box to AVR. Switched the optical cable from the TV port box to the D* c61 and no more dropouts. TV is being replaced later today.
     
  10. alex15301

    alex15301 New Member

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    Jan 31, 2016
    Southwestern PA
    I don't know if the software engineers at D* read this forum or not, but I tried a small experiment attempting to isolate where the "stuttering" problems eminate from between the HR 54 and the C61K client. I was getting at least 3-5 "stuttering" episodes per hour, where the audio would drop out for a second or two and return. I hooked up a toslink cable directly to the C61K and fed that to a bluetooth speaker. I monitored the audio for several hours the last few nights. I had zero episodes of "stuttering" or audio dropouts using a direct audio hookup to the C61K. This would lead me to believe there is a handshake issue using the HDMI cable out of the C61K to the 4K television. For what it's worth, they (the software engineers) may want to look at this coding for possible answers.
     
  11. compnurd

    compnurd Hall Of Fame

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    I believe the last firmware fixed this issue for almost everyone
     
  12. alex15301

    alex15301 New Member

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    Jan 31, 2016
    Southwestern PA
    It "helped" but didn't "fix" the issue. It still needs more adressing.
     
  13. compnurd

    compnurd Hall Of Fame

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    I have had zero issues since it
     
  14. alex15301

    alex15301 New Member

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    Jan 31, 2016
    Southwestern PA
    what is ur tv make and model?
     
  15. compnurd

    compnurd Hall Of Fame

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    Samsung JS8500
     
  16. alex15301

    alex15301 New Member

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    Jan 31, 2016
    Southwestern PA
    same here. about 1 momentary audio loss per hour.
     
  17. compnurd

    compnurd Hall Of Fame

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    What firmware was your tv have and the c61?
     
  18. Impala1ss

    Impala1ss Godfather

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    Jul 22, 2007
    As I posted earlier, my audio dropouts, while connected to the samsung box, occurred every 4 min. and 25 seconds, +/- 5 seconds. No dropouts when optical cable connected directly to C61, only when AVR connected with audio cable to Samsung box. Got a replacement TV because of this and still has dropouts while connected to Samsung box. Definitely a Samsung problem - 2 tv's, same problem. Anyone know how to reach Samsung engineering?
     
  19. alex15301

    alex15301 New Member

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    Jan 31, 2016
    Southwestern PA
    I am not sure about it being a Samsung issue. The folks at D* know all about this issue. When I connect a bluetooth directly to the optical out on the C61K I have zero issues. No stutters. It only occurs thru the HDMI cable thru the television. Seems to be a software issue, like the handshake between the client and the TV are not syncing properly.
     
  20. compnurd

    compnurd Hall Of Fame

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    Which Samsung Firmware version and C61 Firmware do you have?
     

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