C71KW Review (AT&T TV device)

Discussion in 'Internet Streaming Services' started by techguy88, Feb 7, 2020.

  1. Feb 17, 2020 #81 of 193
    b4pjoe

    b4pjoe New Member

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    Will the remote that comes with the AT&T TV box work with the AT&T TV app on a TV where the AT&T TV box is not at? Or does the remote only work with the AT&T TV box?
     
  2. Feb 18, 2020 #82 of 193
    techguy88

    techguy88 Well-Known Member

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    The remote that comes with the AT&T TV device only works with AT&T TV devices.
     
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  3. Feb 18, 2020 #83 of 193
    LTYRS

    LTYRS Member

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    Is the remote IR or RF?
     
  4. Feb 19, 2020 #84 of 193
    LTYRS

    LTYRS Member

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    Never mind I found out it's both.
     
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  5. Feb 23, 2020 #85 of 193
    techguy88

    techguy88 Well-Known Member

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    Sorry I missed your question I was away for a few days and I've been trying to catch up. IR for controlling the TV / RF for controlling the AT&T TV device. Although they made pairing the remote easier with the AT&T TV device by pressing and holding down the RW/FF buttons during the setup process. I never did like the D* Genie remote method of the Mute + Enter buttons as they were too far apart.
     
  6. Feb 23, 2020 #86 of 193
    LTYRS

    LTYRS Member

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    Nothing to be sorry about, you are doing a fantastic job reviewing this box, thank you!
     
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  7. Feb 24, 2020 #87 of 193
    techguy88

    techguy88 Well-Known Member

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    Your welcome and thank you for the kind words :)

     
  8. Feb 24, 2020 #88 of 193
    rey_1178

    rey_1178 Member

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    So sounds like you can't use the Harmony Elite remote with this device?
     
  9. Mar 2, 2020 #89 of 193
    techguy88

    techguy88 Well-Known Member

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    I don't have a Harmony Elite remote so I can't comment on that. I just know you can't use the included remote with non-AT&T TV devices. The AT&T device accepts IR and RF signals and the included remote with the AT&T TV device communicates via RF just like D*'s Genie remotes with compatible D* Genie receivers & clients. So it is possible to use a third party remote with the AT&T TV device I just haven't tested it since I don't have third party remotes.
     
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  10. Mar 2, 2020 #90 of 193
    techguy88

    techguy88 Well-Known Member

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    So I will be updating this chart but in further testing with the built-in Chromecast function I can confirm you can cast anything from Hulu and Amazon Prime Video to the AT&T TV device since both of those apps support Google Chromecast. So for anyone wandering "how will AT&T TV succeed without Hulu and Amazon Prime Video" until native app support is enabled treat the device as a Google Chromecast.
     
  11. Mar 2, 2020 #91 of 193
    techguy88

    techguy88 Well-Known Member

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    If there is any apps you would like me to try with the Chromecast feature that is not supported for the AT&T TV device natively let me know before March 8, 2020 and I will try them. HBO GO/Max GO will not cast to the AT&T TV device however the majority of their content is included via AT&T TV/TV Now On Demand. My next app to try is Xumo.

    Apple TV+ does not support Chromecast only Apple's proprietary AirPlay service. So there is no support for Apple TV+/iTunes at all for AT&T TV device/Chromecast.
     
  12. Mar 3, 2020 #92 of 193
    Steveknj

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    Maybe you covered this already, but, since this is an Android box, couldn't you just download the AP and Hulu apps from the Play Store? Or is there some restriction to doing that? I don't have an Android based TV or streaming box so I was curious as those apps exist in other Android platforms like phones and tablets.
     
  13. Mar 3, 2020 #93 of 193
    gio12

    gio12 Icon

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    Yep, COMCAST
     
  14. Mar 3, 2020 #94 of 193
    techguy88

    techguy88 Well-Known Member

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    The Google Play Store restricts you from downloading apps that are flagged as not compatible. However if the app supports Google Chromecast you CAN cast the app to the AT&T TV device as if it was a Google Chromecast :)
     
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  15. Mar 4, 2020 #95 of 193
    techguy88

    techguy88 Well-Known Member

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    ***Supported App List Update***

    So I forgot to test out the built-in Google Chromecast feature the first time around when I made the first app list. So if an app isn't compatible with the AT&T TV device (or Android TV in general) but supports Google Chromecast then you CAN cast the app's content to the AT&T TV device since it has a built-in Chromecast! :)

    I tried this with Amazon Prime Video, Hulu, Britbox and Xumo and they all worked flawlessly! If you subscribe to Amazon Prime Channels you can cast them through the Amazon Prime Video app to the AT&T TV device as well and there is no restrictions. ;):cool:

    Only apps like Stirr which doesn't support the AT&T TV device and doesn't support Google Chromecast can't be used with the AT&T TV device at all. :(

    Note: HBO Go, HBO Now and Max Go currently can't be used at all with the AT&T TV device (these are the only exception.) :confused: I reached out to my friends that work at AT&T O&O stores and call center about this and here is what they said. As per their internal guidance there are some technical issues with these three apps in regards to the AT&T TV device. For the time being the apps show as "not compatible" in the Google Play store while the technical issues are worked out and casting will not work. As soon as the issues are fixed users can download the apps to the AT&T TV device currently there is no ETA. :oops:

    Workaround: However like I said in my earlier review the On Demand content for both HBO and Cinemax available through AT&T TV / AT&T TV Now is very robust and most of what is available on HBO Go, HBO Now and Max Go is available on HBO On Demand and Cinemax On Demand. It's very rare you will need to use another device to access HBO Go and/or Max Go to watch something on those apps not available on HBO On Demand or Cinemax On Demand. o_O

    TL;DR: Use the built-in Google Chromecast feature for Hulu, Amazon Prime Video, Britbox and Xumo. :) Use HBO On Demand and Cinemax On Demand until technical issues are resolved with HBO Go and Max Go. ;)

    AT&T TV Apps.png
     
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  16. Mar 4, 2020 #96 of 193
    rey_1178

    rey_1178 Member

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    Received the C71KW box yesterday. Got the harmony remote to work with it in 5 minutes. Aside from the brutal price spike in the 2nd year of the contract, I feel ATT is going to miss out on something that could've been great. I say this because this device is under-powered. Either that or something is inefficient about the software. @techguy88 does it improve as the days go by? At this point I hope it can at least run ATT TV at a good pace and forget about running any of the apps. Too much lag and a couple of times the box rebooted on it's own when trying out the apps. The device gets you close to the experience of having a real DVR at home and a major improvement over the app on the apple tv 4k. I would've gladly paid for a device with similar horsepower as a Nvidia Shield.

    The other thing has to do with recording a series. I set it to record only new episodes and it records everything and from every channel showing the series. I'm not sure if the guide is listing these shows as all new. I'll have to look at that again. Is the guide info from Gracenote?
     
    Last edited: Mar 4, 2020
  17. Mar 4, 2020 #97 of 193
    techguy88

    techguy88 Well-Known Member

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    • Glad the Harmony Remote is compatible! I've been looking at getting a Harmony Remote and trying it out tbh.
    • From what I can tell it records all episodes once past and present there isn't a way to set for new episodes only. I've tried but pressing the red button once records 1 episode pressing it twice records all episodes it finds.
    • After first boot it will be a little slow for a while especially if it is downloading and installing updates in the background. Once it is fully updated the AT&T TV/TV Now service runs buttery smooth (at least with the device I bought and the one that was given to me this week.) It will improve within a day.
      • In all honestly the TV I've been using the AT&T TV device w/AT&T TV Now on I will be sad at the end of the week when I go back because the C41W is way more under-powered and lags no matter what.
    • If you switch between apps in rapid succession it will bog down the device (similar to other Android TV devices that have similar specks, Rokus and Amazon Fire TV Sticks) causing it to lag for a while and cause the AT&T TV app to eventually reboot itself (I believe I mentioned that one in my review).
    I have no idea where the guide data comes from lol
     
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  18. Mar 4, 2020 #98 of 193
    B. Shoe

    B. Shoe Mentor

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    Enjoying all of the review and conversation. Keep it up, guys.
     
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  19. Mar 4, 2020 #99 of 193
    Rich

    Rich DBSTalk Club DBSTalk Club

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    There is nothing on any menu that lets you pick between "new" and "repeats"? What you describe above is the same thing that happens when you program a normal DVR but the menu items allow you a choice.

    Rich
     
  20. Mar 4, 2020 #100 of 193
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Yes, this is a better thread than we could have hoped for.

    Rich
     
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