C71KW Review (AT&T TV device)

Discussion in 'Internet Streaming Services' started by techguy88, Feb 7, 2020.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    IIRC, and I'm gonna do this from memory, hold the Select button and the Mute button down until you see two flashes on the remote and then put 981 in on the keyboard of the remote. That should totally reset the remote...IIRC.

    Rich
     
  2. KoRn

    KoRn Legend

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    I don’t see a select button? You mean the OK button? I have the RC28V remote which I guess is the latest remote. I just signed up for service a couple weeks ago and received the new equipment directly from AT&T TV.

    ***EDIT***

    I tried using the OK button. Nothing happening....
     
    Last edited: Apr 10, 2020
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    I was talking about D* remotes. What remote are you wanting info about?

    Rich
     
  4. KoRn

    KoRn Legend

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    I am talking about the remote that comes with the AT&T TV internet streaming box.
     
  5. techguy88

    techguy88 Well-Known Member

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    I did not notice that limitation and I had it recording all episodes of Futurama during the month I had AT&T TV Now + Opsrey. :eek:

    @Rich he is referring to the remote that comes with the AT&T TV device/Osprey. However the steps to initially pair the AT&T TV remote to the device is similar to pairing a Genie remote to a Genie (44+) Receiver and Client but the button combination is different.

    To pair an AT&T TV remote with the device you press and hold the RW and FW buttons. The blue light at the top will illuminate indicating it is in pairing mode.

    To change TV / soundbar codes & settings after initial setup is done through the settings menu. This procedure applies to any device running Android TV OS (i.e. Nvidia Shield TV) however devices using the Operator Tier (i.e. AT&T TV device) follow their own steps to get to this setting.

    (Bear with me here keep in mind I was only conducting a month long trial so after my 1 month subscription to AT&T TV Now was over I cancelled the service and I have my devices boxed up. So this next part I'm doing from memory.)
    1. To change your TV / soundbar setup press the Home button to bring up the AT&T TV menu.
    2. Press > button to navigate to the Gear icon then press the OK button. Give it a few seconds the settings screen should load.
    3. Scroll down to (I can't remember which one exactly) either "Preferences" or "General" then you should see the "Remotes & devices" option
    4. Once in the Remotes & devices sub-menu you will see your TV and the Soundbar. This is where you can change settings (i.e. Volume to control the TV instead of Soundbar), remove the Soundbar / TV or change the Soundbar / TV.
     
    Rich likes this.
  6. KoRn

    KoRn Legend

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    How do I remove the sound bar?
     
  7. techguy88

    techguy88 Well-Known Member

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    I can't remember how to exactly (I no longer have the service) but you go into the settings and the option should be under the remote sub-menu. It should give you the option there IIRC.
     
  8. KoRn

    KoRn Legend

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    I see no option to remove it. Picture attached.
     

    Attached Files:

  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yeah, that dawned on me in the middle of the night. Sorry for the confusion.

    Rich
     
  10. techguy88

    techguy88 Well-Known Member

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    Ok I was able to workaround the login screen and get to the settings menu without having to reactivate my AT&T TV Now account. (I hate how they have these devices locked to where you need an AT&T TV or AT&T TV Now account to use them :rolleyes:)

    So once a soundbar is programmed there is no way to clear it completely unless you want to perform a factory reset of the AT&T TV device. (I'll explain a bit more on that below.) You can however disable certain settings so the AT&T TV remote control won't control the soundbar.

    Disable TV/soundbar (without factory reset of AT&T TV device)
    1. Go to Settings then "Remote & Devices"
    2. Select "Program Your Remote"
    3. Scroll to "Advance Remote Programming"
    4. Select "Switch Volume Control" to "None" (if you don't want the remote to control any volume from TV and Soundbar) or "TV" (if you want the remote to control TV volume)
    5. Check "HDMI-CEC Volume Control" if that is on switch to "Off" (especially if the soundbar is the only device programmed to remote.)
    6. Check "Power Off Devices" if that is on then switch to "Off"
    Now the remote will only control the AT&T TV device and not your TV/soundbar.

    (This bit below applies to Android TV devices in general so this is not AT&T's fault)

    If you are dead set on removing the TV/soundbar completely you will have to perform a factory reset of the entire AT&T TV device / Android TV device as the codes for TV and soundbars seem to be stored on the Android TV device themselves and sent to the paired remote when needed. (Don't ask me how or why I have no clue.)

    I found this out by accident when I unplugged my Nvidia Shield TV while cleaning. The Shield TV was unplugged for 12 hours and when I went to watch a movie I tried turning on the Shield TV and my TV with the Shield remote (like I normally do) but nothing happened.

    My TV didn't turn on at all. After I figured out the Shield TV was unplugged I plugged it back in and turned my TV on manually and waited for it to reboot. After the Android TV home screen loaded I tested the remote out by pressing the power button to turn both the Shield TV and my TV off and it worked.

    I can also confirm the AT&T TV device and remotes work in a similar manner. I never took the batteries out of my AT&T TV remote (which I should have now that I think about it) but where my AT&T TV device has been unplugged for over a week the AT&T TV remote didn't want to control anything. It didn't want to mute my TV, change volume, etc. The blue light kept staying on with each button press (I'm guessing it was searching for the AT&T TV device.)

    After I plugged in the AT&T TV device and it got to the login screen to input my credentials I could turn the AT&T TV device and my TV on & off with the AT&T TV remote. Change volume, mute my TV and change inputs with my AT&T TV remote again.

    AT&T TV remotes can be paired with other Android TV devices. (They work well with Nvidia Shield TV devices :) )
     
  11. KoRn

    KoRn Legend

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    techguy88,

    Awesome post! Thank you all for helping. I finally got the problem resolved. Btw. Even a factory reset could not resolve it. AT&T employee posted the fix on their forums. No way would I or anyone else could have figured it out imo. I could be wrong. Any ways here you go.


    When the remote control is programmed with the TV or Speaker System, you may toggle ON/Off, the ability to use the TV keys:

    Volume
    Input


    Turn ON/Off the TV or Speaker System, with the AT&T TV device
    Enabled by default.


    To disable toggle Off the setting.When disabled the you need to use the TV or Speaker System remote control to: Change the volume.
    Change the Input on the TV.


    Turn On/Off their programmed device.


    When toggled Off the programming is removed for the TV/Speaker System to the remote control.



    After this, you should be able use another remote with the device. Let us know if this helps.

    Sound bar is now gone and code cleared. Whew!
     
  12. b4pjoe

    b4pjoe DBSTalk Club DBSTalk Club

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    So does that mean if you get AT&T TV and cancel after one year the AT&T box becomes a brick where you can't use it as just a stand alone streaming box to watch content on other streaming services that you have installed on the box?
     
  13. techguy88

    techguy88 Well-Known Member

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    Pretty much yus. Until AT&T decides to unlock them they become a glorified Chromecast in the event you cancel AT&T TV. The remotes however have other useful purposes on other Android TV based devices.
     
  14. rey_1178

    rey_1178 Member

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    Last thing I'll add to this thread. I need to correct this post. One of my series went past the 31 episode mark so it seems this isn't an issue.
     
  15. dhkinil

    dhkinil Icon

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    I have set the box up on my Samsung tv's with one minor issue, it thinks it is D* box and when I turn off the TV the samsung remote turns off the box, but will not turn it on. I might be able to fix this if I knew who makes the box.
     
  16. Tork

    Tork New Member

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    I have an Osprey box that is stuck in Beta mode. Never updates to the new software...I have factory reset it to no avail several times.
    It seems to update to the last beta software and works but some things are incomplete.
    Netflix not in the guide and you also cant download it, DVR in older beta mode....shows Beta in upper left corner when you go to home button.
    Any ideas???
    Thanks
     
  17. techguy88

    techguy88 Well-Known Member

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    Honestly I won't have any idea the beta Osprey boxes I received off of eBay were already updated and had Nexflix in the guide and even updated themselves to add HBO Max at launch without me needing to do anything. Tbh the folks over at the AT&T TV Now sub-reddit might be of more assistance with this kind of issue.
     
  18. Tork

    Tork New Member

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    Thanks for the response.
    It's kinda weird ...I have another Osprey box which updated fine.
     
  19. Tork

    Tork New Member

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    Success....the worlds most stubborn AT&T Osprey Beta Box has updated to AT&TVNow with full functionality,

    I will summarize the methodology below hopefully to help some others unravel this mystery of the absurd. But first some shout-outs to a couple of posters that helped, I had to combine their suggestions to get this to go.

    Many thanks!

    What didn't work (at least on it's own): Resets, restarts, 10 restarts, 5 restarts, 15 restarts, WiFi, Hard-wired Lan, even tethered to my AT&T phone 5GE and a normal router and a mesh network at my house. Probably some other things didn't work also.

    The methods:

    1. Different location/Different network (went to my daughters house, even though she has the same router as me) Hard-wired.

    2. Reset /restart still no go. Reboot method - hold red button until globe appears....with no words (NO "resetting your device", No "Powered by Android", No Nothing just the globe. Mine happened after 8X red button restarts and never happened before...so the the number is random depending on your beta box or the weather. Just gotta catch it.

    3. Got message "Connecting to the Network" with a update bar that started moving (got excited) and then stopped dead at 20%. for 20 minutes. What did I have to lose...hit red button 1X....she came up and said "downloading updates". (This could be important)

    4. Finished downloading updates (about 10 minutes) and immediately went to installing updates. Completed and rebooted itself!

    5. The Beta Box then happily updated itself, paired my remote, signed me in...then updated the box to match my account and my other normally updating and functional Beta Box.

    Trust me... I tried everything 15 times with no joy....the above sequence worked on the first try.

    Hope this helps some of you with the same issue!
     
    techguy88 likes this.
  20. techguy88

    techguy88 Well-Known Member

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    Wow! Thanks for the info can't believe that damn box was suborn to update. I will save this info in the event I decide to migrate to AT&T TV or AT&T TV Now since I still have 2 beta boxes I got off eBay lol.
     

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