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cable modem or DSL - your opinion?

Discussion in 'Tech Talk - Gadgets, Gizmos and Technology' started by toddjb, Nov 22, 2002.

  1. gcutler

    gcutler Hall Of Fame

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    Well there still is a need for Land line, if you have a home alarm system, and 911 (auto finding address when calling) is still questionable via cell phone in many areas, or dialup alternative if DSL or Cable is down. So I think significant amount of people still need their Land Line. But I do know more and more people who have given up or want to give up their land line
     
  2. craig559

    craig559 Mentor

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    Guys this may sound dumb but with cable do you usually get the basic service by default just because you are hooked up? I have heard that some do, but were not told because they only hooked up to get internet acces, and were not subscribing to a channel package which would have cost them more. I know dumb question, but had to ask.
     
  3. James_F

    James_F Damn you woman! DBSTalk Gold Club

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    I don't with Cox. I think it depends on the type of system. With the fiberoptic lines around here, they hang some sort of box on the outside of my house. According to the CSR it has some stuff in it that Cox can program to not let features into the house. :shrug: Bottom line in my case, I get Cox Telephone and Cox.net high speed internet, but no basic cable.
     
  4. Rick_EE

    Rick_EE Godfather

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    I have to say, my Roadrunner from TW has been great. I often get 1800 bps downstream. Generally my downloads are often limited by the server on the other end. I get newsgroups, too. If your cable company doesn't offer a server, there are free servers you can access out there, too.
     
  5. gcutler

    gcutler Hall Of Fame

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    I know if I was to use my provider, I would have to pay for at least basic service $20 + $30 for the Modem service. For a total of $50. I assume that if I am paying for basic service I should get "Basic lifeline cable" in the house. At least I would make a stink about it.
     
  6. Geronimo

    Geronimo Native American Potentate DBSTalk Gold Club

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    It is really variable. I have Cox. I had only internet but the cable TV is on the same line. They recently modified their pricing. Instead of $39.95 for internet you have your choice of paying $49.95 for internet alone or $34.95 for the net plus $12.xx (really about $14.00 after fees) for internet plus basic cable.

    So I now have basic cable in the den for slightly less than I would pay for internet alone----but more than I used to pay. But the truth is I could have split that line anyway even when I paid for internet alone.


    And yes its cockeyed pricing. but I guess they REALLY want to sell me basic cable.
     
  7. gcutler

    gcutler Hall Of Fame

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    I think they got some benefit (ego maybe) of saying you are a subscriber (no matter how basic you are). Perhaps as a utility they get some benefit from the increased #s???
     
  8. Bogy

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    First, I think it is very nice of Cox to make it honest people out of those who only pay for internet access but "steal" the basic tv service. And save money at the same time. :D
    The other possibility for why they might want to boost their subscriber numbers are for the advertising spots they sell.
     
  9. toddjb

    toddjb Legend

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    May 7, 2002
    Thought you'ld get a kick out of my install process. Let's just call it...

    "Why I have satellite television instead of cable."

    My Cable Modem Install, thus far...

    * Call cable company ask for best price: $99 install, $55.50/month. I book it anyway.
    * The agree to come in 2 days for the install.
    * I call back to check my order. The order is wrong, they correct it.
    * I call back to ask about Newsgroups. They say no newsgroups. (check order, its wrong again)
    * I call back to cancel, because there are no newsgroups, they tell me they have newsgroups via giganews.com.
    I keep the order open.
    * See that at Best Buy I can get their service for $49 installation & 2 mos. for $9.95
    * Call cable company, woman has no knowledge of Best Buy tells me all kinds of stuff that isn't true. I get fed up and decide to go to Best Buy in the morning.
    * Wake up. Call cable one last time to ask about Best Buy, this person tells me I can get it for $19.95 installation and the first month free. On par with Best Buy so she updates my rates.
    * Saturday comes around. Cable is a no show. They promise to reschedule Monday @ 6:00. Check the order, its still wrong (what they are delivering and the rates)
    * Monday 7:30PM, I call and tell them if someone doesn't come tonight I'm getting DSL.
    * They have no knowledge of my 6:00 service install. I get put on hold.
    * Someone else picks up the phone, they didn't know I was on hold, I start over. This person does know about my 6:00 install. I get put on hold.
    * They come back promise someone will be there.
    * Cable Install guy shows up at 9:30PM. He doesn't have a ladder. Can't install the cable. :bang

    EVERYtime I've spoken to someone on the phone the service has been waaaay less than desirable. (Comcast is my cable provider)

    Verizon is scheduled to install my phone line for DSL tomorrow. If the cable company doesn't get things working tonight. I'm through with them and I'll go ahead with the DSL. Only reason I'm hanging on at this point is due to my risk free trial and all told its still $15 cheaper for me than DSL (since in my case I DO need a 2nd line). I can always cancel and get DSL.

    Ugh.

    -todd
     
  10. Geronimo

    Geronimo Native American Potentate DBSTalk Gold Club

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    I am not compalining about the pricing guys. But i do think it is odd.
     
  11. Bogy

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    toddjb, I know that Cox has a guarantee that they will not only show up, but be on time in a 2 hour window. I can't remember what happens if they don't show, because they've never been late. Usually been early. This was NOT always my experience when waiting for DBS installers to show. When I was converted from Primestar to DirecTV the guy did not show for the first appointment and I had to wait for two weeks for another appointment and stay at home another day. Let's condemn the entire DBS industry for this no show.

    Cox is also really pushing the self-install, at least around here. Its a pretty simple process. Since my computers are already networked I never have used their disks. Just follow the easy to follow directions to change the network properties. I have never had any problems.
     
  12. toddjb

    toddjb Legend

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    I hear ya Bogy, but I disagree. I'll condemn the cable industry because I have had bad experience with MANY cable companies in MANY different markets. More so than with any other home utility.

    You usually run into this kind of service when they are the sole provider. So, I expected better service since they compete with DSL. No such luck. I found my Verizon customer service to improve dramatically once they became threatened by local competition.

    Naturally one will find differences with different companies. However, I think you'll find the majority of people do have problems with their cable companies.

    Glad to hear yours is working out for you.

    Unfortunately, I couldn't take advantage of the self install. I use all my interior cable for my SAT system so they had to run a new line. However, yes, the DSL and Cable companies around here are pushing self-install as well whenever it works for the situation. And why not...its costs them less money. Most people will choose the self install, in part, because of experiences like mine. Heck, if I could trust that a competent person could come to my house when promised, I'd much rather have someone do it for me. But I'll do whatever I can myself just so I don't have to block out an entire afternoon and risk a no show!

    In any event, the installer was supposed to be here an hour ago...we'll see! I'm hoping for the best. :D

    -todd
     
  13. James_F

    James_F Damn you woman! DBSTalk Gold Club

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    Any news?
     
  14. Bogy

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    I had bad experiences with DBS, at least in terms of installers, and, after the merger with DirecTV CSR's. Certainly no better than many cable customers experience. Isn't DSL in many cases provided by telephone companies? These are the knights in shining armor you are placing your hopes in? From what I hear, in Omaha, the local phone company, Quest, has had to greatly improve their service after Cox moved into the internet and telephone business.
     
  15. James_F

    James_F Damn you woman! DBSTalk Gold Club

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    You'd think that Bogy, but here I am with Cox telephone and VERY happy that there is no Qwest in my house.
     
  16. toddjb

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    Yes, here you can get DSL through the phone company or a selection of other providers (covad, earthlink, and some others). I think they all end up using covad's network, though.

    Well, cable guy showed up to install things at 10:pM! I didn't mind because I'm a night owl and would rather that than have to take off work to meet them. Still, though, they were supposed to show by 6:00 so this was a little extreme. Real nice guy, though. Took his time and did the job right. My neighbors must be wondering what the heck a guy is doing up on my roof at 10:30 at night...

    Works great. Hooked up my DLINK wireless router/firewall and that works as well.

    SPEED: This was disappointing. The speed test is showing up at 740-Kbps. Cable guy says this will increase and its only "slow" (that's relative, I realize) because it is a new connection. Still, with my service getting capped at 1500Kbps, I had hoped for closer to 1400 at off peak times.

    Any good links for cable modem tuning tips?

    But, I DO have broadband. And its very nice. :D

    -todd
     
  17. James_F

    James_F Damn you woman! DBSTalk Gold Club

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    My started slow, but increased to above 1200Kbps where it is right now all the time. It took a phone call from me and they send someone out to "massage" (their word, not mine :)) the cable box across the street. I think I was the first person on my street with the modem, so I became sort of a test for the local network. I'd just monitor it and let Cox know that you aren't getting near 1500Kbps. The good thing now is you don't have to be home for them to fix the speed.
     
  18. Bogy

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    Me too. :D When I moved to Omaha a little over a year ago I checked with some of the people in my congregation about their experience and advice. After checking the prices we went with Cox for everything. The phone service was significantly better, and we have had excellent service. Never had any outage on our phone service, and only a brief outage on the tv and internet when the system was upgraded. Everyone from CSR's to techs have been very pleasant, punctual and efficient. I always enjoyed DBS, but after DirecTV bought Primestar the customer service got progressively worse. Fortunately I didn't have to call them very often.

    Toddjb, glad to hear you're all hooked up, and once the guy got there it all went well. Our access speed has varied, increasing significantly after the upgrade (we are out on the edge of the city, in one of the suburbs), and I haven't even tested the speed lately, so I can't tell you right now what our speed is. But it's a whole lot faster than dial-up, especially when we occasionally have three or four computers on-line at the same time. Happy surfing. :hi:
     
  19. Rick_EE

    Rick_EE Godfather

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    Roadrunner here has a self-install kit. Went very smoothly and only cost $12.95 (two years ago). Plus I did not have to wait up unitil 10pm.
     
  20. James_F

    James_F Damn you woman! DBSTalk Gold Club

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    Self-install works well if you have a cable outlet near your computer. A really cool self-install kit would be:

    1. Cable Modem
    2. Wi-Fi router
    3. Wi-Fi PCI card

    That way you wouldn't need to be near the computer to have service.
     

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