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Call DirecTV with R-15 recording issues, please!

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by joecool1964, Dec 23, 2005.

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  1. joecool1964

    joecool1964 AllStar

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    Nov 20, 2005
    Just this week DirecTV sent me a new R-15 due to problems with Series Link programs not recording properly. The specific problem I'm experiencing is with a local affiliate, setting up a program to record each morning, M-F, from 9-10. According to the 'to do' list, it's scheduled to record today, but then not again 'til January 2. If I actually go out to the 'guide' and scroll ahead and next week, the show is scheduled, and there is an 'R' with the small parenthesis to the right side, showing it's a series link.

    According to DirecTV, they're not aware of these recording issues. I've seen numerous posts from various individuals on this and other boards stating that they have this kind of issue, as well as other issues such as repeats being recorded along with first-run, or vice versa, regardless how the Series Link is set up to record.

    Folks, if DirecTV is not aware of this, let's MAKE THEM AWARE of it. I'll be getting on the phone with Tech Support shortly to discuss this with them. I don't know if this is a tuner issue, a guide issue, or what, but let's make our voices heard, if you're having this particular problem. Recording programs is the WHOLE POINT of having this unit, and we need to let DirecTV know that this is simply not acceptable.
     
  2. Clint Lamor

    Clint Lamor Hall Of Fame

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    Nov 15, 2005
    I wonder if you call in with more then one issue if they only actually track the first issue you give them? There has to be something going on here since so many people have said they have called in with these issues and D* still says they know nothing about this.
     
  3. ISWIZ

    ISWIZ Icon

    803
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    Nov 18, 2005
    I call them one time for each issue, and I talked at length with the DVR tech a few nights ago and he mentioned issues we see here that they are working on so again, some are knowledgeable, some have not a clue. As there was another update within 30 days, someone must be hearing of the problems. Keep calling them in.
     
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